2024/03/15 Freshworks, Inc. Amendment No. 1 Main Services Help Desk Software Solution Subscription (Freshworks)
Amendment No. 1
MAIN SERVICES AGREEMENT
HELP DESK SOFTWARE SOLUTION SUBSCRIPTION (FRESHWORKS)
Amendment No. 1
MAIN SERVICES AGREEMENT
HELP DESK SOFTWARE SOLUTION SUBSCRIPTION (FRESHWORKS)
This is Amendment No. 1 (“Amendment No. 1”) to that certain Main Services
Agreement (“Agreement”) made on March 15, 2024 between the City of Menifee (“City”)
and FRESHWORKS, INC., a Delaware corporation (“Provider”) which this Amendment
No. 1 is made and entered into on March 26, 2024 to attach the order form associated
with the Agreement.
1. Capitalized terms used but not defined in this Amendment No. 1 shall have the
meanings ascribed to them in the Agreement.
2. The service order form (“SOF”) attached hereto as Exhibit “A” in hereby
incorporated into the Agreement as though fully set forth therein. The parties
acknowledge that the SOF was inadvertently omitted from the March 15, 2024
version of the Agreement, and this Amendment No. 1 serves to remedy that error.
3. All other terms and conditions of the Agreement remain in full force and effect.
4. This Amendment No. 1 may be executed in multiple counterparts, each of which
shall be an original and all of which together shall constitute one agreement.
DocuSign Envelope ID: 838D282F-6904-4E5C-8230-DCCD5F4AD9FEDocuSign Envelope ID: F26E08FC-7F8E-4625-8C95-83DDAB5F2110
Amendment No. 1
MAIN SERVICES AGREEMENT
HELP DESK SOFTWARE SOLUTION SUBSCRIPTION (FRESHWORKS)
CITY OF MENIFEE Freshworks, Inc.
_______________________________ _______________________________
Armando G. Villa, City Manager
Attest: ________________________________
_______________________________
Stephanie Roseen, Acting City Clerk
Approved as to Form:
_______________________________
Jeffrey T. Melching, City Attorn
DocuSign Envelope ID: 838D282F-6904-4E5C-8230-DCCD5F4AD9FE
Authorized Signatory
March 26, 2024 | 5:47 PM PDT
DocuSign Envelope ID: F26E08FC-7F8E-4625-8C95-83DDAB5F2110
Service Order Form
CUSTOMER INFORMATION
Billing Contact information Shipping Contact Information
Contact Name: Michelle Sarkissian Contact Name (Shipping):
Organization: City of Menifee Organization:
Email address:
msarkissian@cityofmenifee.us
Email address:
Phone: Phone:
Bill-To Address: City of Menifee
29844 Haun Rd, Menifee
92586
California
CA
United States
Ship-To Address: Same as Billing
Subscription
Term Start Date:
31-Aug-2023 Subscription
Term End Date:
31-Aug-2024
Subscription
Term:
12 Months Billing Frequency: Annual
PO required on
Invoice:
No PO Number (If
Applicable):
Payment Method: Wire Transfer Payment Terms: Net 30
Applicable Tax
Registration:
FEIN Tax Registration
ID:
94-3439857
Is Tax Exempt: Yes
Product Instance ID Product Instance Domain No. of Users
321914 cityofmenifee.freshservice.com 17
Yearly
Type Item Name List Price Net price/Unit Duration (months) Quantity Net Price
Product Freshservic
e -
Enterprise
Annual
Plan
$ 109.00 $ 109.00 12 17 $
22,236.00
Add-on Freshservic
e - 500
Asset
Packet V3
$ 75.00 $ 0.00 12 1 $ 0.00
DocuSign Envelope ID: 838D282F-6904-4E5C-8230-DCCD5F4AD9FEDocuSign Envelope ID: F26E08FC-7F8E-4625-8C95-83DDAB5F2110
Freshworks Inc., 2950 S. Delaware Street, Suite 201, San Mateo, CA 94403
Add-on Freshservic
e - SaaS
Manageme
nt
$ 1.00 $ 1.00 12 12 $ 144.00
Total Price $
22,380.00
Total Net Price: $ 22,380.00
COMMERCIAL TERMS
● The Subscription Term will automatically renew for successive terms unless terminated
in accordance with the Terms of the Agreement.
TERMS
● Any service performed by a third-party will be subject to the terms negotiated between
the Customer and such third-party.
● The continued activation of Customer’s Account is based on the successful payment of
the Fees.
● This Service Order Form is governed by the Freshworks Terms of Service found at
https://www.freshworks.com/terms/, unless Customer has a written Freshworks
services agreement executed between Customer and Freshworks Inc. for the Services
purchased hereunder, in which case such written Freshworks services agreement will
govern (in either case, the "Agreement").
● The Freshworks Products listed above may have supplemental terms associated with
their use which are available at
https://www.freshworks.com/terms/supplementalterms/.
● By signing below, Customer represents that the signor is a duly authorized agent of
Customer and hereby waives all claims to the contrary.
Freshwork s Inc. Customer
Name Name
Title Title
Signature
Signature
Date Date
DocuSign Envelope ID: 838D282F-6904-4E5C-8230-DCCD5F4AD9FEDocuSign Envelope ID: F26E08FC-7F8E-4625-8C95-83DDAB5F2110
Armando G. Villa
City Manager
3/28/2024
Freshworks Inc., 2950 S. Delaware Street, Suite 201, San Mateo, CA 94403
DocuSign Envelope ID: 838D282F-6904-4E5C-8230-DCCD5F4AD9FEDocuSign Envelope ID: F26E08FC-7F8E-4625-8C95-83DDAB5F2110
Certificate Of Completion
Envelope Id: 838D282F69044E5C8230DCCD5F4AD9FE Status: Completed
Subject: DD:2198108:CityofMenifee-Freshworks-Amendment:SOF-Signed.pdf
Source Envelope:
Document Pages: 5 Signatures: 1 Envelope Originator:
Certificate Pages: 2 Initials: 0 Deal-desk-docusign
AutoNav: Enabled
EnvelopeId Stamping: Enabled
Time Zone: (UTC-08:00) Pacific Time (US &
Canada)
Stamps: 1 2950 S Delaware St Suite 201
San Mateo, CA 94403
deal-desk-docusign@freshworks.com
IP Address: 182.73.13.166
Record Tracking
Status: Original
3/26/2024 10:41:39 AM
Holder: Deal-desk-docusign
deal-desk-docusign@freshworks.com
Location: DocuSign
Signer Events Signature Timestamp
Kumar Prateek
kumar.prateek@freshworks.com
Security Level: Email, Account Authentication
(None)
Using IP Address: 14.98.113.242
Sent: 3/26/2024 10:44:04 AM
Viewed: 3/26/2024 10:44:17 AM
Signed: 3/26/2024 10:44:21 AM
Electronic Record and Signature Disclosure:
Not Offered via DocuSign
Dawn Lyden
dawn.lyden@freshworks.com
Authorized Signatory
Freshworks Inc.
Security Level: Email, Account Authentication
(None)
Signature Adoption: Pre-selected Style
Using IP Address: 24.5.76.201
Signed using mobile
Sent: 3/26/2024 10:44:23 AM
Viewed: 3/26/2024 5:47:37 PM
Signed: 3/26/2024 5:47:46 PM
Electronic Record and Signature Disclosure:
Not Offered via DocuSign
In Person Signer Events Signature Timestamp
Editor Delivery Events Status Timestamp
Agent Delivery Events Status Timestamp
Intermediary Delivery Events Status Timestamp
Certified Delivery Events Status Timestamp
Carbon Copy Events Status Timestamp
Anandraj Gurunathan
anandraj.gurunathan@freshworks.com
Security Level: Email, Account Authentication
(None)
Sent: 3/26/2024 5:47:48 PM
Electronic Record and Signature Disclosure:
Not Offered via DocuSign
Witness Events Signature Timestamp
Notary Events Signature Timestamp
DocuSign Envelope ID: F26E08FC-7F8E-4625-8C95-83DDAB5F2110
Envelope Summary Events Status Timestamps
Envelope Sent Hashed/Encrypted 3/26/2024 10:44:04 AM
Certified Delivered Security Checked 3/26/2024 5:47:37 PM
Signing Complete Security Checked 3/26/2024 5:47:46 PM
Completed Security Checked 3/26/2024 5:47:48 PM
Payment Events Status Timestamps
DocuSign Envelope ID: F26E08FC-7F8E-4625-8C95-83DDAB5F2110