2022/11/14 Docusign Docusign Master Services AgreementDOCUSIGN MASTER SERVICES
AGREEMENT
If you started a subscription before November 14, 2022, your use of the
DocuSign Services is governed by the terms
here: https://www.docusign.com/company/legacy-agreements
This DocuSign Master Services Agreement (“MSA”) is made between
DocuSign, Inc., a Delaware corporation (“DocuSign”), and the contracting
party identified on the Order Form (“Customer”), together referred to as the
“Parties” and each individually as a “Party”, as of the date of last signature
below (the “MSA Effective Date”). The Parties hereby agree to the terms and
conditions of this MSA, including any specific services terms, product details
and any applicable license and/or subscription terms will be set forth in
applicable DocuSign Services Schedules and Attachments (located
at https://www.docusign.com/legal/terms-and-conditions/msa-service-
schedules), Order Form(s) and SOW(s), each of which become binding on the
Parties and are incorporated into this MSA upon execution of an Order Form
and/or SOW. Each Order Form and/or SOW is governed by and incorporates
the following documents in effect as of the effective date of the applicable
Order Form or SOW, collectively referred to as the “Agreement”, that consists
of:
1. the Order Form and/or Statement of Work;
2. any attachments, addenda, and/or appendix(ices) to this MSA or a
Service Schedule;
3. Service Schedule(s); and
4. this MSA.
The applicable attachment(s), addenda, appendix(ices), and Service
Schedule(s) is determined by the DocuSign Service(s) purchased on the
Order Form and/or SOW. In the event of a conflict, the order of precedence is
as set out above in descending order of control.
MSA Version: November 14, 2022
TABLE OF CONTENTS
1. Definitions
2. Usage and Access Rights
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3. Ownership
4. Security and Customer Data
5. Payment of Fees
6. Taxes
7. Term and Termination
8. Warranties and Disclaimers
9. Third-Party Claims
10. Limitation of Liability
11. Confidentiality
12. Governing Law and Venue
13. General
1. DEFINITIONS
“Account” means a unique account established by Customer to enable its
Authorized Users to access and use a DocuSign Service.
“Account Administrator” is an Authorized User who is assigned and
expressly authorized by Customer as its agent to manage Customer’s
Account, including, without limitation, to configure administration settings,
assign access and use authorizations, request different or additional services,
provide usage and performance reports, manage templates, execute
approved campaigns and events, assist in third-party product integrations,
and to receive privacy disclosures. Customer may appoint an employee or a
third-party business partner or contractor to act as its Account Administrator
and may change its designation at any time through its Account.
“Affiliate” of a Party means any entity that the Party directly or indirectly owns
or controls more than fifty percent (50%) of the voting interests of the subject
entity. Any legal entity will be considered a Party’s Affiliate as long as that
interest is maintained.
“Authorized User” means one individual natural person, whether an
employee, business partner, contractor, or agent of Customer or its Affiliates
who is registered by Customer in Customer’s Account to use the DocuSign
Services. An Authorized User must be identified by a unique email address
and user name, and two or more persons may not use the DocuSign Services
as the same Authorized User. If the Authorized User is not an employee of
Customer, use of the DocuSign Services will be allowed only if the user is
under confidentiality obligations with Customer at least as restrictive as those
in the Agreement and is accessing or using the DocuSign Services solely to
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support Customer’s and/or Customer Affiliates’ internal business purposes.
For clarification, "internal business purposes" includes the sending of
eDocuments to third party recipients for purposes of supporting Customer's
business activities, including the sending of eDocuments to Customer’s
suppliers and customers for review and signature.
“Confidential Information” means: (a) for DocuSign and its Affiliates, the
DocuSign Services, Documentation and other related technical information,
security policies and processes, product roadmaps, and pricing; (b) for
Customer and its Affiliates, Customer Data; (c) any other information of a
Party or its Affiliates that is disclosed in writing or orally and is designated as
confidential or proprietary at the time of disclosure to the Party, including its
Affiliates, receiving Confidential Information (“Recipient”) (and, in the case of
oral disclosures, summarized in writing and delivered to the Recipient within
thirty (30) days of the initial disclosure), or that due to the nature of the
information the Recipient should reasonably understand it to be confidential
information of the disclosing Party; and (d) the terms and conditions of the
Agreement between the Parties. Confidential Information does not include any
information that: (i) was or becomes generally known to the public through no
fault or breach of the Agreement by the Recipient; (ii) was rightfully in the
Recipient’s possession at the time of disclosure without restriction on use or
disclosure; (iii) was independently developed by the Recipient without use of
or reference to the disclosing Party's Confidential Information; or (iv) was
rightfully obtained by the Recipient from a third party not under a duty of
confidentiality and without restriction on use or disclosure.
“Customer Data” means any content, eDocuments, materials, data and
information that Customer or its Authorized Users enter into the DocuSign
Services, including, but not limited to, any Customer personal data and
information contained in eDocuments. Customer Data does not include any
component of the DocuSign Services or material provided by or on behalf of
DocuSign.
“Documentation” means DocuSign's then-current technical and functional
documentation for the DocuSign Services as made generally available by
DocuSign.
“DocuSign Service(s)” means the services provided by DocuSign under an
Order Form or SOW, and may include software, source code, or other
technology licensed to DocuSign from third parties and embedded into the
services that DocuSign provides to Customer. Notwithstanding the foregoing,
DocuSign Services do not include Third-Party Services (defined below).
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“eDocument” refers to a contract, notice, disclosure, or other record or
document generated using or deposited into the DocuSign Service for
processing.
“Indemnified Party(ies)” means the Party (whether DocuSign or Customer)
being indemnified under Section 9 (Third-Party Claims), including its
employees, directors, agents, and representatives.
“Indemnifying Party(ies)” means the Party (whether DocuSign or Customer)
that is providing indemnification under Section 9 (Third-Party Claims).
“Order End Date” means the end date for provision of a respective DocuSign
Service specified in a corresponding Order Form or SOW.
“Order Form” means the order form provided by DocuSign that sets forth the
pricing and the DocuSign Services selected by Customer.
“Order Start Date”means the start date for provision of a respective DocuSign
Service specified in a corresponding Order Form or SOW.
“Professional Services” means any integration, consulting, architecture,
training, transition, configuration, administration, and similar ancillary
DocuSign Services that are set forth in an Order Form or Statement of Work
(“SOW”).
“Service Schedule” means the service-specific terms and conditions
applicable to the DocuSign Service(s).
“System” means the software systems and programs, the communication and
network facilities, and the hardware and equipment used by DocuSign or its
agents to make available the DocuSign Services via the Internet.
"Third-Party Services" means services, software, products, applications,
integrations, and other features or offerings that are provided by Customer or
obtained by Customer from a third party.
2. USAGE AND ACCESS RIGHTS
2.1 Right to Use. DocuSign will provide the DocuSign Services to Customer
as set forth in the Order Form and/or SOW. Subject to the terms and
conditions of the Agreement, DocuSign grants to Customer a worldwide,
limited, non-exclusive, non-transferable right and license during the Term,
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solely for its and its Affiliates’ internal business purposes, and in accordance
with the Documentation, to: (a) access and use the DocuSign Services; (b)
implement, configure, and through its Account Administrator, permit its
Authorized Users to access and use the DocuSign Services; and (c) access
and use the Documentation. Customer will ensure that its Affiliates and all
Authorized Users using the DocuSign Services under its Account comply with
all of Customer’s obligations under the Agreement, and Customer is
responsible for their acts and omissions relating to the Agreement as though
they were those of Customer. A Customer Affiliate may enter into an Order
Form or SOW directly with DocuSign under this MSA by a mutually executed
Order Form or SOW that references this MSA. In such event: (i) the Customer
Affiliate will be bound by this MSA and will be fully responsible for its liabilities
and obligations under the applicable Order Form or SOW; and (ii) all
references to “Customer” in the Agreement will be deemed references to the
Customer Affiliate set forth on the Order Form or SOW for purposes of
defining the rights and obligations of the Parties hereunder.
2.2 Restrictions. Customer shall not, and shall not permit its Authorized
Users or others under its control to, do the following with respect to the
DocuSign Services:
(a) use the DocuSign Services, or allow access to it, in a manner that
circumvents contractual usage restrictions or that exceeds Customer’s
authorized use set forth in the Agreement, including the applicable Order
Form or SOW;
(b) license, sub-license, sell, re-sell, rent, lease, transfer, distribute, time share
or otherwise make any portion of the DocuSign Services or Documentation
available for access by third parties except as otherwise expressly provided in
the Agreement;
(c) access or use the DocuSign Services or Documentation for the purpose of:
(i) developing or operating products or services intended to be offered to third
parties in competition with the DocuSign Services, or (ii) allowing access to its
Account by a direct competitor of DocuSign;
(d) reverse engineer, decompile, disassemble, or copy any of the DocuSign
Services or technologies, or otherwise attempt to derive source code or other
trade secrets or create any derivative works from or about any of the
DocuSign Services or technologies, or use the machine-learning algorithm
output generated from the DocuSign Services to train, calibrate, or validate, in
whole or in part, any other systems, programs or platforms, or for
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benchmarking, software-development, or other competitive purposes, except
pursuant to Customer’s non-waivable rights under applicable law, without
DocuSign’s written consent;
(e) use the DocuSign Services or Documentation in a way that: (i) violates or
infringes upon the rights of a third party, including those pertaining to:
contract, intellectual property, privacy, or publicity; or (ii) effects or facilitates
the storage or transmission of libelous, tortious, or otherwise unlawful material
including, but not limited to, material that is harassing, threatening, or
obscene;
(f) use the DocuSign Services to create, use, send, store, or run viruses or
other harmful computer code, files, scripts, agents, or other programs, or
circumvent or disclose the user authentication or security of the DocuSign
Services or any host, network, or account related thereto or use any aspect of
the DocuSign Services components other than those specifically identified in
an Order Form or SOW, even if technically possible; or
(g) use, or allow the use of, the DocuSign Services in violation of Section 13.5
(Trade Restrictions).
2.3 Suspension of Access. DocuSign may suspend any use of the DocuSign
Services or remove or disable any Account or content that DocuSign
reasonably and in good faith believes violates Section 2.2 above. DocuSign
will use commercially reasonable efforts to notify Customer prior to any such
suspension or disablement, unless DocuSign reasonably believes that: (a) it is
prohibited from doing so under applicable law or under legal process (such as
court or government administrative agency processes, orders, mandates, and
the like); or (b) it is necessary to delay notice in order to prevent imminent
harm to the DocuSign Services or a third party. Under circumstances where
notice is delayed, DocuSign will provide notice if and when the related
restrictions in the previous sentence no longer apply.
2.4 Third-Party Services. Customer may choose to obtain Third-Party
Services from third parties and/or DocuSign (for example, through a reseller
arrangement or otherwise). Any acquisition by Customer of Third-Party
Services is solely between Customer and the applicable Third-Party Service
provider and DocuSign does not warrant, support, or assume any liability or
other obligation with respect to such Third-Party Services, unless expressly
provided otherwise in the Order Form or the Agreement. In the event
Customer chooses to integrate or interoperate Third-Party Services with
DocuSign Services in a manner that requires DocuSign or the DocuSign
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Services to exchange Customer Data with such Third-Party Service or Third-
Party Service provider, Customer: (a) grants DocuSign permission to allow the
Third-Party Service and Third-Party Service provider to access Customer
Data and information about Customer’s usage of the Third-Party Services as
appropriate and necessary to enable the interoperation of that Third-Party
Service with the DocuSign Services; (b) acknowledges that any exchange of
data between Customer and any Third-Party Service is solely between
Customer and the Third-Party Service provider and is subject to the Third-
Party Service provider’s terms and conditions governing the use and provision
of such Third-Party Service (the presentation and manner of acceptance of
which is controlled solely by the Third-Party Service provider); and (c) agrees
that DocuSign is not responsible for any disclosure, modification or deletion of
Customer Data resulting from access to such data by Third-Party Services
and Third-Party Service providers.
3. OWNERSHIP
3.1 Customer Data. Customer Data processed using the DocuSign Services
is and will remain, as between Customer and DocuSign, owned by Customer.
Customer hereby grants DocuSign the right to process, transmit, store and
disclose Customer Data in order to provide the DocuSign Services to
Customer, solely in accordance with the terms of the Agreement and subject
to the terms of Section 11.2 (Required Disclosure) below.
3.2 DocuSign Services. DocuSign, its Affiliates, or its licensors own all right,
title, and interest in and to any and all copyrights, trademark rights, patent
rights, database rights, and other intellectual property or other rights in and to
the DocuSign Services and Documentation, any improvements, design
contributions, or derivative works thereto, and any knowledge or processes
related thereto (including any machine learning algorithms output from the
DocuSign Services) and/or provided hereunder.
3.3 Professional Services. Unless otherwise specified in the applicable
SOW, all deliverables provided by or for DocuSign in the performance of
Professional Services, excluding Customer Data and Customer Confidential
Information, are owned by DocuSign and constitute part of the Professional
Service(s) under the Agreement. Effective only as of final payment by
Customer to DocuSign of all amounts required by an Order Form or SOW,
and subject to the terms and conditions of the Agreement, DocuSign grants to
Customer a nonexclusive, for the duration of legal protection, worldwide,
royalty-free license to use deliverables created for Customer during
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performance of Professional Services (“Work Product”) provided to Customer
under the Order Form or SOW, solely for purposes of Customer’s internal
business operations only. This license includes permission to make copies of
the provided Work Product for such internal use but not permission to
distribute the Work Product or any copies of them.
3.4 Feedback. DocuSign encourages Customer to provide suggestions,
proposals, ideas, recommendations, or other feedback regarding
improvements to DocuSign Services and related resources (“Feedback”). To
the extent Customer provides Feedback, Customer grants to DocuSign and its
Affiliates a royalty-free, fully paid, sub-licensable, transferable
(notwithstanding Section 13.2 (Assignability)), non-exclusive, irrevocable,
perpetual, worldwide right and license to make, use, sell, offer for sale, import,
and otherwise exploit Feedback (including by incorporation of such feedback
into the DocuSign Services) without restriction. Customer shall ensure that:
(a) Feedback does not identify Customer, its Affiliates, or Authorized Users, or
include any Customer Data; and (b) Customer has obtained requisite
authorization from any Authorized User or other third party to grant the license
described herein. For the avoidance of doubt, Feedback does not constitute
Customer Confidential Information.
4. SECURITY AND CUSTOMER DATA
4.1 Security. DocuSign will use commercially reasonable industry standard
security technologies in providing the DocuSign Services. DocuSign has
implemented and will maintain appropriate technical and organizational
measures, including information security policies and safeguards, designed to
preserve the security, integrity, and confidentiality of Customer Data and
Customer personal data and to protect against unauthorized or unlawful
disclosure or corruption of or access to such data in accordance with the
Security Attachment for DocuSign Services found
at: https://www.docusign.com/company/terms-and-conditions/security-
attachment-docusign-services. Additional or differing security obligations, if
any, will be expressly set forth in the applicable Service Schedule, Order
Form, or separate written agreement between the Parties.
4.2 Customer Data. Customer is responsible for Customer Data (including
Customer personal data) as entered into, supplied or used by Customer and
its Authorized Users in the DocuSign Services. Further, Customer is solely
responsible for determining the suitability of the DocuSign Services for
Customer's business and complying with any applicable data privacy and
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protection regulations, laws or conventions applicable to Customer Data and
Customer’s use of the DocuSign Services. Customer grants to DocuSign the
non-exclusive right to process Customer Data (including personal data) in
accordance with the Data Protection Attachment for DocuSign Services found
at: https://www.docusign.com/company/terms-and-conditions/data-protection-
attachment, for the sole purpose of and only to the extent necessary for
DocuSign: (a) to provide the DocuSign Services; (b) to verify Customer’s
compliance with the restrictions set forth in Section 2.2 (Restrictions) if
DocuSign has a reasonable belief of Customer’s non-compliance; and (c) as
otherwise set forth in the Agreement.
4.3 Usage Data. DocuSign may collect and use data, information, or insights
generated or derived from the use of the DocuSign Services (“Usage Data”)
for its business purposes, including industry analysis, benchmarking,
analytics, marketing, and developing, training and improving its products and
services. Before doing so, DocuSign will deidentify and anonymize all Usage
Data in such manner that does not allow for the identification of Customer
Data, or Customer's Confidential Information, and will disclose such Usage
Data in aggregate form only.
5. PAYMENT OF FEES
5.1 Fees. Except as expressly set forth in the applicable Order Form or SOW,
Customer will pay all fees set forth in the Order Form or SOW in accordance
with the following: (a) DocuSign Services fees are invoiced annually in
advance; (b) the first invoice will coincide with the Order Start Date of an
Order Form or the effective date of a SOW; (c) payment will be due within
thirty (30) days from the date of the invoice; and (d) all amounts will be
denominated and payable in the currency specified in the Order Form and/or
SOW. Unless otherwise agreed to by the Parties and expressly noted in the
Order Form and/or SOW, invoices will be sent to Customer via email. Upon
execution by Customer and DocuSign, each Order Form and/or SOW is non-
cancellable and non-refundable except as provided in the Agreement, and the
Term as set forth in the Order Form for DocuSign Services is a continuous
and non-divisible commitment for the full duration of the Term regardless of
any invoice schedule. Customer may withhold from payment any charge or
amount disputed by Customer in good faith pending resolution of such
dispute, provided that Customer: (i) notifies DocuSign of the dispute prior to
the date such payment is due, specifying in such notice (A) the amount in
dispute, and (B) the reason for the dispute set out in sufficient detail to
facilitate investigation by DocuSign and resolution by the Parties; (ii) makes
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timely payment of all undisputed charges and amounts; (iii) works diligently
with DocuSign to resolve the dispute promptly; and (iv) pays all amounts that
are determined to be payable by resolution of the dispute (by adversarial
proceedings, agreement or otherwise) within thirty (30) days following such
resolution.
5.2 Purchase Orders. If Customer issues a purchase order, then it shall be
for the full amount set forth in the applicable Order Form or SOW, and
DocuSign hereby rejects any additional or conflicting terms appearing in a
purchase order or any other ordering materials submitted by Customer, and
conditions assent solely based on the terms and conditions of the Agreement
as offered by DocuSign. Upon request, DocuSign shall reference the
purchase order number on its invoices, provided, however, that Customer
acknowledges that it is Customer’s responsibility to provide the corresponding
purchase order information (including a purchase order number) to DocuSign
upon the signing of any Order Form. Customer agrees that a failure to provide
DocuSign with the corresponding purchase order shall not relieve Customer of
its obligations to provide payment to DocuSign pursuant to Section 5.1 (Fees)
above.
5.3 Offsets; Late Charges; Attorneys’ Fees. If DocuSign owes any amounts
to Customer that are not derived from the Agreement, such amounts will not
be withheld or offset against any invoice issued under the Agreement.
DocuSign may assess late charges equal to the lesser of one and one-half
percent (1.5%) of the unpaid balance per month or the highest rate permitted
by applicable law. Customer will be responsible for any reasonable attorneys’
fees, costs, and expenses incurred by DocuSign to collect any amounts that
are not paid when due. If Customer fails to timely pay any amounts due under
the Agreement, then without limitation of any of its other rights or remedies,
DocuSign may, upon prior written notice to Customer, suspend performance
of those DocuSign Services until DocuSign receives all past due amounts
from Customer.
6. TAXES
6.1 Tax Responsibility. All payments required by the Agreement are stated
exclusive of all taxes, duties, levies, imposts, fines or similar governmental
assessments, including sales and use taxes, value-added taxes (“VAT”),
goods and services taxes (“GST”), excise, business, service, and similar
transactional taxes imposed by any jurisdiction and the interest and penalties
thereon (collectively, “Taxes”). Without limiting the foregoing, Customer shall
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be responsible for and bear Taxes associated with its purchase of, payment
for, access to or use of the DocuSign Services. Taxes shall not be deducted
from the payments to DocuSign, except as required by law, in which case
Customer shall increase the amount payable as necessary so that after
making all required deductions and withholdings, DocuSign receives and
retains (free from any Tax liability) an amount equal to the amount it would
have received had no such deductions or withholdings been made. If
Customer claims tax exempt status for amounts due under the Agreement, it
shall provide DocuSign with a valid tax exemption certificate (authorized by
the applicable governmental authority) to avoid application of Taxes to
Customer’s invoice. Each Party is responsible for and shall bear Taxes
imposed on its net income. Customer hereby confirms that DocuSign can rely
on the ship-to name and address set forth in the Order Form(s) or SOW
Customer places directly with DocuSign as being the place of supply for Tax
purposes. The Parties’ obligations under this Section 6.1 (Tax Responsibility)
shall survive the termination or expiration of the Agreement.
6.2 Invoicing Taxes. If DocuSign is required to invoice or collect Taxes
associated with Customer’s purchase of, payment for, access to or use of the
DocuSign Services, DocuSign will issue an invoice to Customer including the
amount of those Taxes, itemized where required by law. If applicable,
Customer shall provide to DocuSign its VAT, GST or similar tax identification
number(s) on the Order Form or SOW. Customer shall use the ordered
DocuSign Services for Customer's business use in the locations set forth on
the Order Form or SOW in accordance with the provided VAT or GST
identification number(s).
7. TERM AND TERMINATION
7.1 Term. The term of an Order Form and any associated Service
Schedule(s) is the period of time that begins on the Order Start Date and,
unless terminated sooner as provided herein, will continue until the Order End
Date, both dates as specified on the Order Form (the “Term”). In the case of a
SOW for Professional Services, if no end date is specified in the SOW, then
the SOW shall expire upon completion of Professional Services or early
termination as permitted by the Agreement. The term of this MSA and the
Agreement shall continue as long as an Order Form or SOW referencing or
incorporated into this MSA remains valid and in effect. Termination or
expiration of any Order Form or SOW shall leave other Order Forms or SOWs
unaffected.
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7.2 Termination for Breach; Termination for Insolvency. If either Party
commits a material breach or default in the performance of any of its
obligations under the Agreement, then the other Party may terminate the
Agreement in its entirety by giving the defaulting Party written notice of
termination, unless the material breach or default in performance is cured
within thirty (30) days after the defaulting Party receives notice thereof. Either
Party may terminate the Agreement in its entirety upon written notice if the
other Party becomes the subject of a petition in bankruptcy or any proceeding
related to its insolvency, receivership or liquidation, in any jurisdiction, that is
not dismissed within sixty (60) days of its commencement, or an assignment
for the benefit of creditors. If Customer terminates the Agreement for
DocuSign's breach, pursuant to this Section 7.2, that is incapable of cure,
DocuSign will provide a prorated refund to Customer for any prepaid fees
received by DocuSign under the Agreement that correspond to the unused
portion of the Term.
7.3 Post-Termination Obligations. If the Agreement expires or is terminated
for any reason: (a) Customer will pay to DocuSign any amounts that have
accrued before, and remain unpaid as of, the effective date of the expiration
or termination; (b) any and all liabilities of either Party to the other Party that
have accrued before the effective date of the expiration or termination will
survive; (c) licenses and use rights granted to Customer with respect to the
DocuSign Services and related intellectual property will immediately
terminate; (d) DocuSign’s obligation to provide any further DocuSign Services
to Customer under the Agreement will immediately terminate, except any such
DocuSign Services that are expressly to be provided following the expiration
or termination of the Agreement; and (e) the Parties’ rights and obligations
under Sections 4.3, 6.1, 7.3, 7.4, 8.4, and 10 through 13 will survive.
7.4 Retrieval of Customer Data and Transition Services. During the Term,
Customer may extract Customer Data from the DocuSign Services as
described in the Documentation and the applicable Service Schedule. If, upon
termination or expiration of the Agreement, Customer has failed to retrieve its
Customer Data and/or if Customer otherwise requires further support from
DocuSign in relation to such termination or expiration, Customer may request
and DocuSign will provide: (a) assistance in retrieving Customer Data and
completed eDocuments still remaining in the DocuSign Services, and/or (b)
other reasonable transition assistance, the details of which will be set forth in
a mutually agreed upon Statement of Work between the Parties at DocuSign's
then-current rates for such services.
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8. WARRANTIES AND DISCLAIMERS
8.1 DocuSign Service Warranties. DocuSign warrants that: (a) during the
applicable Term, the DocuSign Services, when used as authorized under the
Agreement, will perform substantially in conformance with the Documentation
associated with the applicable DocuSign Services; (b) DocuSign will use
commercially reasonable efforts to ensure that the DocuSign Services do not
introduce files, scripts, agents, or programs intended to do harm, including, for
example, viruses, worms, time bombs, and Trojan horses into Customer's
system; and (c) the operation of its business as it relates to the DocuSign
Services will comply with all applicable laws and regulations. Customer’s sole
and exclusive remedy for any breach of the warranties in 8.1(a) and (b) above
by DocuSign is for DocuSign to repair or replace the affected DocuSign
Services to make them conform, or, if DocuSign determines that the foregoing
remedy is not commercially reasonable, then either Party may terminate the
Agreement, and, in such event, DocuSign will provide a prorated refund to
Customer for any prepaid fees received by DocuSign under the Agreement
that correspond to nonconforming DocuSign Services and the unused portion
of the Term.
8.2 DocuSign Professional Services Warranties. If Customer has
purchased Professional Services in an Order Form and/or SOW, DocuSign
warrants to Customer that the Professional Services will be performed in a
competent and workmanlike manner. Customer’s exclusive remedy for breach
of this warranty is to notify DocuSign in writing within thirty (30) days of the
non-conforming Professional Services. Upon receipt of such notice, DocuSign
will use commercially reasonable efforts to re-perform the Professional
Services in conformance with these warranty requirements. This Section 8.2
(DocuSign Professional Services Warranties) sets forth Customer’s exclusive
rights and remedies and DocuSign’s sole liability in connection with the
warranty related to the performance of the Professional Services.
8.3 Mutual Warranties. Each Party represents and warrants that: (a) the
Agreement has been duly executed and delivered and constitutes a valid and
binding agreement enforceable against it in accordance with the terms of the
Agreement; (b) no authorization or approval from any third party is required in
connection with its execution of the Agreement; and (c) it is duly organized
and validly existing under the laws of the state of its incorporation or formation
and has full power and authority to enter into the Agreement and to carry out
the provisions hereto.
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8.4 DISCLAIMER. EXCEPT FOR THE EXPRESS REPRESENTATIONS AND
WARRANTIES STATED IN THE AGREEMENT: (A) NEITHER PARTY
MAKES ANY REPRESENTATION OR WARRANTY OF ANY KIND,
WHETHER EXPRESS, IMPLIED IN FACT OR BY OPERATION OF LAW, OR
STATUTORY, AS TO ANY MATTER WHATSOEVER; AND (B) EACH
PARTY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING, BUT NOT
LIMITED TO, MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, AND TITLE.
9. THIRD-PARTY CLAIMS
9.1 By DocuSign. DocuSign will defend and, in accordance with Section 9.3
(Procedures), indemnify Customer’s Indemnified Parties from and against,
any: (a) third-party claim; (b) third-party legal action; or (c) administrative
agency action or proceeding (each, a “Claim”) to the extent arising from: (i)
any actual breach by DocuSign of its confidentiality obligations in the
Agreement; and (ii) any alleged infringement of any third-party intellectual
property right occurring from Customer’s use of the DocuSign Services as
authorized under the Agreement. Notwithstanding the foregoing, DocuSign
will not be responsible for any Claim due to Customer’s or its Authorized
User’s combination of DocuSign Services with goods or services provided by
third parties, including any Third-Party Services; adherence to specifications,
designs, or instructions furnished by Customer; or Customer’s modification of
the DocuSign Services not described in the Documentation or otherwise
expressly authorized by DocuSign in writing.
9.2 By Customer. Customer will defend and, in accordance with Section 9.3
(Procedures), indemnify DocuSign’s Indemnified Parties from and against,
any Claim to the extent arising from any breach by Customer of its obligations
under Section 2.2 (e) through (g) (Restrictions).
9.3 Procedures. The Parties’ respective obligations in this Section 9 (Third-
Party Claims) are conditioned on: (a) the Indemnified Parties giving the
Indemnifying Party prompt written notice of the Claim, except that the failure
to provide prompt notice will only limit the indemnification obligations to the
extent the Indemnifying Party is prejudiced by the delay or failure; (b) the
Indemnifying Party being given full and complete control over the defense and
settlement of the Claim; and (c) the relevant Indemnified Parties providing
assistance in connection with the defense and settlement of the Claim, as the
Indemnifying Party may reasonably request. The Indemnifying Party will
indemnify the Indemnified Parties against: (i) all damages, costs, and
DocuSign Envelope ID: 260B73FC-404B-4104-AF1D-CC1891F024B2
attorneys’ fees finally awarded against any of them with respect to any Claim;
(ii) all out-of-pocket costs (including reasonable attorneys’ fees) reasonably
incurred by any of them in connection with the defense of the Claim (other
than attorneys’ fees and costs incurred without the Indemnifying Party’s
consent after it has accepted defense of such Claim); and (iii) all amounts that
the Indemnifying Party agreed to pay to any third party in settlement of any
Claims arising under this Section 9 (Third-Party Claims) and settled by the
Indemnifying Party or with its approval. The Indemnifying Party shall not,
without the relevant applicable Indemnified Parties’ prior written consent,
agree to any settlement on behalf of such Indemnified Parties which includes
either the obligation to pay any amounts, or any admissions of liability,
whether civil or criminal, on the part of any of the Indemnified Parties.
9.4 Infringement Remedy. If Customer is enjoined or otherwise prohibited
from using any of the DocuSign Services or a portion thereof based on a
Claim covered by DocuSign’s indemnification obligations under Section 9.1
(By DocuSign) above, then DocuSign will, at its sole expense and option,
either: (a) obtain for Customer the right to use the affected portions of the
DocuSign Services; (b) modify the allegedly infringing portions of the
DocuSign Services so as to avoid the Claim without substantially diminishing
or impairing their functionality; or (c) replace the allegedly infringing portions of
the DocuSign Services with items of substantially similar functionality so as to
avoid the Claim. If DocuSign determines that the foregoing remedies are not
commercially reasonable and notifies Customer of such determination, then
either Party may terminate the Agreement, and in such case, DocuSign will
provide a prorated refund to Customer for any prepaid fees for the infringing
DocuSign Services received by DocuSign under the Agreement that
correspond to the unused portion of the Term. The remedies set out in this
Section 9 (Third-Party Claims) are Customer’s sole and exclusive remedies
for any actual or alleged infringement by the DocuSign Services of any third-
party intellectual property right.
10. LIMITATION OF LIABILITY
10.1 Exclusion of Damages. EXCEPT FOR THE PARTIES’ EXPRESS
OBLIGATIONS UNDER SECTION 9 (THIRD-PARTY CLAIMS), UNDER NO
CIRCUMSTANCES, AND REGARDLESS OF THE NATURE OF THE CLAIM,
SHALL EITHER PARTY (OR THEIR RESPECTIVE AFFILIATES) BE LIABLE
TO THE OTHER PARTY FOR ANY CONSEQUENTIAL, INCIDENTAL,
INDIRECT, SPECIAL, COVER, PUNITIVE, OR EXEMPLARY DAMAGES
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ARISING OUT OF OR RELATED TO THE AGREEMENT, EVEN IF
APPRISED OF THE LIKELIHOOD OF SUCH LOSSES.
10.2 Limitation of Liability. EXCEPT FOR: (A) THE PARTIES’ EXPRESS
OBLIGATIONS UNDER SECTION 9 (THIRD-PARTY CLAIMS); (B) EITHER
PARTY’S BREACH OF ITS CONFIDENTIALITY OBLIGATIONS UNDER THE
AGREEMENT; (C) DAMAGES RESULTING FROM DEATH OR BODILY
INJURY, OR PHYSICAL DAMAGE TO TANGIBLE REAL OR PERSONAL
PROPERTY, CAUSED BY EITHER PARTY’S NEGLIGENCE; (D) DAMAGES
RESULTING FROM EITHER PARTY’S GROSS NEGLIGENCE OR WILLFUL
MISCONDUCT; AND (E) DOCUSIGN’S RIGHT TO COLLECT UNPAID FEES
DUE HEREUNDER, TO THE EXTENT PERMITTED BY LAW, THE TOTAL,
CUMULATIVE LIABILITY OF EACH PARTY (AND THEIR RESPECTIVE
AFFILIATES) ARISING OUT OF OR RELATED TO THE AGREEMENT WILL
BE LIMITED TO THE AMOUNTS PAID BY CUSTOMER FOR THE
DOCUSIGN SERVICE(S) DURING THE TWELVE (12) MONTH PERIOD
PRECEDING THE FIRST EVENT GIVING RISE TO LIABILITY. THE
FOREGOING LIMITATION WILL APPLY WHETHER AN ACTION IS IN
CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF
STATUTORY DUTY, OR ANY OTHER LEGAL OR EQUITABLE THEORY.
10.3 Independent Allocations of Risk. Each provision of the Agreement that
provides for a limitation of liability, disclaimer of warranties, or exclusion of
damages represents an agreed allocation of the risks of the Agreement
between the Parties. This allocation is reflected in the pricing offered by
DocuSign to Customer and is an essential element of the basis of the bargain
between the Parties. Each of these provisions is severable and independent
of all other provisions of the Agreement, and each of these provisions will
apply even if the warranties in the Agreement have failed of their essential
purpose.
11. CONFIDENTIALITY
11.1 Restricted Use and Nondisclosure. During and after the Term,
Recipient will: (a) use the Confidential Information of the disclosing Party
solely for the purpose for which it is provided; (b) not disclose such
Confidential Information to a third party, except on a need-to-know basis to its
Affiliates, attorneys, auditors, consultants, and service providers who are
under confidentiality obligations at least as restrictive as those contained
herein; and (c) protect such Confidential Information from unauthorized use
and disclosure to the same extent (but using no less than a reasonable
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degree of care) that it protects its own Confidential Information of a similar
nature.
11.2 Required Disclosure. If Recipient is required by law to disclose
Confidential Information of the disclosing Party, Recipient will give prompt
written notice to the disclosing Party before making the disclosure, unless
prohibited from doing so by legal or administrative process, and cooperate
with the disclosing Party to obtain where reasonably available an order
protecting the Confidential Information from public disclosure.
11.3 Ownership. Recipient acknowledges that, as between the Parties, all
Confidential Information it receives from the disclosing Party, including all
copies thereof in Recipient’s possession or control, in any media, is
proprietary to and exclusively owned by the disclosing Party. Nothing in the
Agreement grants Recipient any right, title or interest in or to any of the
disclosing Party’s Confidential Information. Recipient’s incorporation of the
disclosing Party’s Confidential Information into any of its own materials will not
render Confidential Information non-confidential.
11.4 Remedies. Recipient acknowledges that any actual or threatened breach
of this Section 11 (Confidentiality) may cause irreparable, non-monetary injury
to the disclosing Party, the extent of which may be difficult to ascertain.
Accordingly, the disclosing Party is entitled to (but not required to) seek
injunctive relief in addition to all remedies available to the disclosing Party at
law and/or in equity, to prevent or mitigate any breaches of the Agreement or
damages that may otherwise result from those breaches. Absent written
consent of the disclosing Party to the disclosure, the Recipient, in the case of
a breach of this Section 11 (Confidentiality), has the burden of proving that the
disclosing Party’s Confidential Information is not, or is no longer, confidential
or a trade secret and that the disclosure does not otherwise violate this
Section 11 (Confidentiality).
12. GOVERNING LAW AND VENUE
12.1 The Parties agree to the following country-specific provisions for
governing law and venue for all claims and disputes arising out of or relating
to the Agreement. The Agreement will be interpreted, construed, and enforced
in all respects in accordance with the following laws based on the ship-to
address of Customer reflected on the Order Form.
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(a) United Kingdom, a Member State of the European Economic Area, or
Switzerland. The Agreement and any disputes or claims arising out of or in
connection with it or its subject matter or formation (including, without
limitation, non-contractual disputes or claims) are governed by and construed
in accordance with the law of the Republic of Ireland. Each Party irrevocably
agrees that the courts of the Republic of Ireland shall have exclusive
jurisdiction to settle any dispute or claim arising out of or in connection with
the Agreement or its subject matter or formation (including non-contractual
disputes or claims). The provisions of the 1980 U.N. Convention on Contracts
for the International Sale of Goods are expressly excluded and do not apply to
the Agreement.
(b) Australia. The Agreement is governed by the laws of New South Wales,
Australia, and both Customer and DocuSign agree to submit to the non-
exclusive jurisdiction of the New South Wales courts. The provisions of the
1980 U.N. Convention on Contracts for the International Sale of Goods are
expressly excluded and do not apply to the Agreement. Any legal action
arising under the Agreement must be initiated within two years after the cause
of action arises. Each Party hereby irrevocably waives, to the fullest extent
permitted by law, any and all right to trial by jury in any legal proceeding
arising out of or relating to the Agreement.
(c) Singapore. The Agreement is governed by the laws of Singapore, and both
Customer and DocuSign agree to submit to the non-exclusive jurisdiction of
the courts of the Republic of Singapore. The provisions of the 1980 U.N.
Convention on Contracts for the International Sale of Goods are expressly
excluded and do not apply to the Agreement. Any legal action arising under
the Agreement must be initiated within two years after the cause of action
arises.
(d) For all other locations. The Agreement is governed by the laws of the
State of California, U.S.A., without reference to its choice of law rules to the
contrary. The Parties hereby irrevocably consent to the exclusive jurisdiction
of, and venue in, any federal or state court of competent jurisdiction located in
San Francisco County, California, for the purposes of adjudicating any dispute
arising out of the Agreement. To the extent permitted by law, choice of law
rules, the 1980 U.N. Convention on Contracts for the International Sale of
Goods, and the Uniform Computer Information Transactions Act as enacted,
shall not apply. Notwithstanding the foregoing, either Party may at any time
seek and obtain appropriate legal or equitable relief in any court of competent
jurisdiction for claims regarding such Party’s intellectual property rights.
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12.2 To the extent allowed by law, the English version of the Agreement is
binding, and other translations are for convenience only.
13. GENERAL
13.1 Relationship. The Parties are independent contractors. The Agreement
does not create a partnership, franchise, joint venture, agency, fiduciary or
employment relationship between the Parties. Except as set forth in the
Agreement, nothing in the Agreement, expressed or implied is intended to
give rise to any third-party beneficiary.
13.2 Assignability. Neither Party may assign its rights or obligations under
the Agreement without the other Party’s prior written consent, such consent
not to be unreasonably withheld. Notwithstanding the foregoing, either Party
may assign its rights and obligations under the Agreement to an Affiliate as
part of a reorganization, or to a purchaser of its business entity or substantially
all of its assets or business to which rights and obligations pertain without the
other Party’s consent, provided that: (a) the purchaser is not insolvent or
otherwise unable to pay its debts as they become due; (b) the purchaser is
not a competitor of the other Party; and (c) any assignee is bound hereby.
Other than the foregoing, any attempt by either Party to transfer its rights or
obligations under the Agreement will be void.
13.3 Notices. Any notice required or permitted to be given in accordance with
the Agreement will be effective only if it is in writing and sent using: (a)
DocuSign Services; (b) certified or registered mail; or (c) a nationally
recognized overnight courier, to the appropriate Party at the address set forth
on the Order Form, with a copy, in the case of DocuSign,
to legal@docusign.com. Each Party hereto expressly consents to service of
process by registered mail. Either Party may change its address for receipt of
notice by notice to the other Party through a notice provided in accordance
with this Section 13.3 (Notices). Notices are deemed given upon receipt if
delivered using DocuSign Services, two (2) business days following the date
of mailing, or one (1) business day following delivery to a courier.
13.4 Force Majeure. In the event that either Party is prevented from
performing, or is unable to perform, any of its obligations under the Agreement
due to any cause beyond the reasonable control of the Party invoking this
provision (including, without limitation, for causes due to war, fire, earthquake,
flood, hurricane, riots, acts of God, telecommunications outage not caused by
the obligated Party, or other similar causes) (“Force Majeure Event”), the
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affected Party’s performance will be excused and the time for performance will
be extended for the period of delay or inability to perform due to such
occurrence; provided that the affected Party: (a) provides the other Party with
prompt notice of the nature and expected duration of the Force Majeure
Event; (b) uses commercially reasonable efforts to address and mitigate the
cause and effect of such Force Majeure Event; (c) provides periodic notice of
relevant developments; and (d) provides prompt notice of the end of such
Force Majeure Event. Delays in fulfilling the obligations to pay hereunder are
excused only to the extent that payments are entirely prevented by the Force
Majeure Event. If DocuSign Services are not restored within thirty (30) days of
the Force Majeure Event, Customer may terminate the Agreement upon
providing written notice to DocuSign, and in such case, DocuSign will provide
a prorated refund to Customer for any prepaid fees received by DocuSign
under the Agreement that correspond to the unused portion of the Term.
13.5 Trade Restrictions. The DocuSign Services, Documentation, and the
provision and any derivatives thereof are subject to the export control and
sanctions laws and regulations of the United States and other countries that
may prohibit or restrict access by certain persons or from certain countries or
territories (“Trade Restrictions”).
(a) Each Party shall comply with all applicable Trade Restrictions in
performance of the Agreement. For the avoidance of doubt, nothing in the
Agreement is intended to induce or require either Party to act in any manner
which is penalized or prohibited under any applicable laws, rules, regulations
or decrees.
(b) Each Party represents that it is not a Restricted Party. “Restricted Party”
means any person or entity that is: (i) located or organized in a country or
territory subject to comprehensive U.S. sanctions (currently including Cuba,
Crimea, Iran, North Korea, Syria) ("Sanctioned Territory"); (ii) owned or
controlled by or acting on behalf of the government of a Sanctioned Territory;
(iii) an entity organized in or a resident of a Sanctioned Territory; (iv) identified
on any list of restricted parties targeted under U.S., EU or multilateral
sanctions, including, but not limited to, the U.S. Department of the Treasury,
Office of Foreign Assets Control’s (“OFAC” ) List of Specially Designated
Nationals and Other Blocked Persons, the OFAC Sectoral Sanctions List, the
U.S. State Department's Nonproliferation Sanctions and other lists, the U.S.
Commerce Department’s Entity List or Denied Persons List located
at https://www.export.gov/article?id=Consolidated-Screening-List, the
consolidated list of persons, groups and entities subject to EU financial
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sanctions from time to time; or (v) owned or controlled by, or acting on behalf
of, any of the foregoing.
(c) Customer acknowledges and agrees that it is solely responsible for
complying with, and shall comply with, Trade Restrictions applicable to any of
its own or its Affiliates' or Authorized Users’ content or Customer Data
transmitted through the DocuSign Services. Customer shall not and shall not
permit any Authorized User to access, use, or make the DocuSign Services
available to or by any Restricted Party or to or from within any Sanctioned
Territory.
13.6 Anti-Corruption. In connection with the DocuSign Services performed
under the Agreement and Customer’s use of the DocuSign Services, the
Parties agree to comply with all applicable anti-corruption and anti-bribery
related laws, statutes, and regulations.
13.7 U.S. Government Rights. All DocuSign Services, including
Documentation, and any software as may be provided under an applicable
Service Schedule, are deemed to be “commercial computer software” and
“commercial computer software documentation”. “Commercial computer
software” has the meaning set forth in Federal Acquisition Regulation (“FAR”)
2.101 for civilian agency purchases and the Department of Defense (“DOD”)
FAR Supplement (“DFARS”) 252.227-7014(a)(1) for defense agency
purchases. If the software is licensed or the DocuSign Services are acquired
by or on behalf of a civilian agency, DocuSign provides the commercial
computer software and/or commercial computer software documentation and
other technical data subject to the terms of the Agreement as required in FAR
12.212 (Computer Software) and FAR 12.211 (Technical Data) and their
successors. If the software is licensed or the DocuSign Services are acquired
by or on behalf of any agency within the DOD, DocuSign provides the
commercial computer software and/or commercial computer software
documentation and other technical data subject to the terms of the Agreement
as specified in DFARS 227.7202-3 and its successors. Only if this is a DOD
prime contract or DOD subcontract, the Government acquires additional rights
in technical data as set forth in DFARS 252.227-7015. Except as otherwise
set forth in an applicable Service Schedule, this Section 13.7 (U.S.
Government Rights) is in lieu of, and supersedes, any other FAR, DFARS or
other clause or provision that addresses U.S. Government rights in computer
software or technical data.
13.8 Publicity. Except as specified on an Order Form or as otherwise
expressly agreed to by the Parties in writing, neither Party shall refer to the
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identity of the other Party in promotional material, publications, or press
releases or other forms of publicity relating to the DocuSign Services unless
the prior written consent of the other Party has been obtained.
13.9 Waiver. The waiver by either Party of any breach of any provision of the
Agreement does not waive any other breach. The failure of any Party to insist
on strict performance of any covenant or obligation in accordance with the
Agreement will not be a waiver of such Party’s right to demand strict
compliance in the future, nor will the same be construed as a novation of the
Agreement.
13.10 Severability. If any part of the Agreement is found to be illegal,
unenforceable, or invalid, the remaining portions of the Agreement will remain
in full force and effect.
13.11 Insurance. DocuSign will maintain, at its sole expense, insurance in
such amounts and with such types of coverage as is usual and customary
with coverage limits that are appropriate for the DocuSign Services supplied
under the Agreement. At a minimum, DocuSign shall maintain: (i) commercial
general liability insurance (including automobile liability if applicable to the
DocuSign Services); (ii) errors and omissions insurance (which will include
cyber-liability insurance); and (iii) insurance for claims under workers
compensation laws or other similar laws or regulations. Upon Customer’s prior
written request DocuSign shall provide Customer with a certificate of
insurance evidencing such insurance coverages.
13.12 Entire Agreement. The Agreement is the final, complete, and exclusive
expression of the agreement between the Parties regarding the DocuSign
Services provided under the Agreement. The Agreement supersedes and
replaces, and the Parties disclaim any reliance on, all previous oral and
written communications (including any confidentiality agreements pertaining to
the DocuSign Services under the Agreement), representations, proposals,
understandings, undertakings, and negotiations with respect to the subject
matter hereof and apply to the exclusion of any other terms that Customer
seeks to impose or incorporate, or which are implied by trade, custom,
practice, or course of dealing. The Agreement may be changed only by a
written agreement signed by an authorized agent of both Parties. The
Agreement will prevail over terms and conditions of any Customer-issued
purchase order or other ordering documents, which will have no force and
effect, even if DocuSign accepts or does not otherwise reject the purchase
order or other ordering document.
DocuSign Envelope ID: 260B73FC-404B-4104-AF1D-CC1891F024B2
DocuSign Envelope ID: 260B73FC-404B-4104-AF1D-CC1891F024B2