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RESOLUTION NO. 21-996
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF
MENIFEE ADOPTING THE 2021 CITY OF MENIFEE
EMERGENCY OPERATIONS PLAN
WHEREAS, the City of Menifee may be subjected to emergencies and disasters
of all types; and
WHEREAS, the City of Menifee will continue to be prepared to respond during
emergencies and disasters to protect public peace, health and safety and to preserve
lives and property of the people; and
WHEREAS, the City of Menifee will plan and prepare in order to implement
efficient emergency operations and to mitigate the effects of emergencies and
disasters; and
WHEREAS, such planning and operations have been a coordinated effort of
local departments and agencies; and
WHEREAS, the City of Menifee will coordinate emergency prevention, mitigation,
preparedness, response and recovery activities in a manner consistent with the
Standardized Emergency Management System (SEMS) and, by extension, National
Incident Management System (NIMS); and
WHEREAS, City of Menifee has developed a comprehensive Emergency
Operations Plan in compliance with the requirements of the California Governor’s Office
of Emergency Services (Cal OES).
WHEREAS, The City of Menifee has determined that it would be in the best
interest of the City of Menifee to adopt the 2021 City of Menifee Emergency Operations
Plan.
NOW, THEREFORE, THE CITY COUNCIL OF MENIFEE DOES HEREBY RESOLVE
AS FOLLOWS:
1.The City Council adopts the 2021 City of Menifee Emergency Operations Plan,
which is on file with the Office of the City Clerk.
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PASSED, APPROVED, AND ADOPTED this 3rd day of February 2021.
_________________________
Bill Zimmerman, Mayor
ATTEST:
_________________________
Sarah A. Manwaring, City Clerk
Approved as to form:
___________________________
Jeffrey T. Melching, City Attorney
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2021 CITY OF MENIFEE
EMERGENCY OPERATIONS PLAN
Portions of this document may contain sensitive information pertaining to the deployment, mobilization, and
tactical operations of City of Menifee in response to emergencies and disasters.
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FORWARD
To: Officials, Employees, and Citizens of the City of Menifee
Enclosed is the 2021 City of Menifee Emergency Operations Plan (EOP). This plan is designed as a reference and guidance
document for the foundation of response and recovery operations for the City of Menifee. This EOP is meant to coordinate
with the Riverside County Operational Area (OA) EOP and the City of Menifee Emergency Operations Center (EOC) to
facilitate effective response to any emergency.
This plan establishes the emergency organization, assigns tasks, as well as specifies policies and general procedures during
both response and recovery. It also provides for coordination with the County as the OA Lead Agency. This plan includes
the critical elements of California’s Standardized Emergency Management System (SEMS), the National Incident
Management System (NIMS), as well as the Incident Command System (ICS), and the National Response Framework (NRF).
This Emergency Operations Plan can be used to coordinate localized emergencies as well as catastrophic disasters. The
plan will be reviewed and exercised periodically and revised as necessary to meet changing conditions.
The City of Menifee gives full support to this plan and urge all officials, employees, and citizens, individually and
collectively, to do their share in emergency preparedness, response, and recovery efforts.
Menifee’s Emergency Operations Plan will become effective upon Council Approval with concurrence by signatures of City
of Menifee leadership below.
Bill Zimmerman
Mayor, City of Menifee
Signed: _______________________________
(Mayor, City of Menifee)
Date: _______________________________
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Copy of Ordinance
Below is the City of Menifee’s ordinance pertaining to the City’s emergency organization.
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Copy of Resolution
Below is the City’s resolution regarding the integration of the National Incident Management System (NIMS).
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Copy of Resolution- City of Menifee Local Emergency Declaration
Below is the City’s resolution regarding the COVID-19 Local Emergency Declaration.
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Plan Concurrence
The City of Menifee’s Emergency Operations Plan was sent to the individuals listed below.
Department/Title Date Sent
City Manager - City of Menifee November 17, 2020
Assistant City Manager – City of Menifee November 17, 2020
Deputy City Manager - City of Menifee November 17, 2020
City Clerk- City of Menifee November 17, 2020
Police Chief - City of Menifee November 17, 2020
Community Service Director - City of Menifee November 17, 2020
Acting City Engineer - City of Menifee November 17, 2020
Community Development Director - City of Menifee November 17, 2020
Economic Development Director - City of Menifee November 17, 2020
Building & Safety Manager – City of Menifee November 17, 2020
Risk Manager – City of Menifee November 17, 2020
Riverside County Emergency Management Department October 5, 2020
Plan Development and Maintenance
City of Menifee
The City of Menifee is responsible for writing, reviewing, and updating the EOP. Updates will include new information such
as changes to phone numbers and revisions of relevant standard operational procedures or organizational structure. A
record of changes and revisions will be maintained. All changes to the plan will be distributed as shown on the Plan
Distribution List. Revisions will be approved by the City of Menifee. Please note that the blue highlighted sections are
Riverside County’s excerpt related to the City of Menifee’s EOP. This is pertinent information as the City of Menifee is
located in Riverside County.
Riverside County
All annual revisions will be maintained by the Emergency Management Department Preparedness Division with support
from the other EMD Divisions. Once the revisions have been made and County Department Heads concur with those
revisions, the EMD Director will approve and a Form 11 will be drafted for their revised plan to go to the County Board of
Supervisors for their approval and adoption of the EOP.
Distribution List
This distribution list names the departments or agencies receiving copies of the City of Menifee Emergency Operations
Plan. The plan will be distributed via email as well as be posted to the City of Menifee’s website.
Organization # Organization #
Cal OES, Southern Region 1 Tribal Governments (names, titles) 1 each
Southwest Emergency Managers Committee 1 Special Districts 1 each
School Districts 1 Public Utility Districts 1 each
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Record of Revisions
The City of Menifee will maintain the official copy of the EOP and use the record of revisions table below to track changes
to the EOP.
Change No. Description Change Date Approved By
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TABLE OF CONTENTS
FORWARD.................................................................................................................................................................... 2
Copy of Ordinance ........................................................................................................................................................ 3
Plan Concurrence ....................................................................................................................................................... 17
Plan Development and Maintenance ................................................................................................................................................ 17
TABLE OF CONTENTS .................................................................................................................................................. 19
BASE PLAN ................................................................................................................................................................. 22
Section 1.0 Administrative Features ............................................................................................................................ 22
1.1 Plan Format ................................................................................................................................................................................. 22
1.2 Purpose and Scope ......................................................................................................................................................................... 22
1.3 City of Menifee/OA EOP Implementation............................................................................................................................. 23
1.4 Authorities and References .......................................................................................................................................................... 24
1.5 Relationship to Other Plans and References ............................................................................................................................. 26
1.6 Standard Operating Procedures/Guidelines (SOPs/SOGs) ..................................................................................................... 26
Section 2.0 Situation and Assumptions ........................................................................................................................ 27
2.1 General Description........................................................................................................................................................................ 27
2.2 Geography ........................................................................................................................................................................................ 28
2.3 Hazard Analysis ............................................................................................................................................................................... 29
2.4 Hazard Situation and Summaries ................................................................................................................................................ 30
2.4.1 Earthquake ........................................................................................................................................................................ 31
2.4.2 Pandemics ......................................................................................................................................................................... 31
City of Menifee ........................................................................................................................................................................... 31
2.4.3 Wildland Fires ................................................................................................................................................................... 32
2.4.4 Electrical Failure and Utility Outages........................................................................................................................... 33
2.4.5 Emergent Disease/Contamination ............................................................................................................................... 34
2.4.6 Cyber Attack ...................................................................................................................................................................... 34
2.4.7 Terrorist Event .................................................................................................................................................................. 34
2.4.8 Communication Failure ................................................................................................................................................... 35
2.4.9 Flooding ............................................................................................................................................................................. 36
2.4.10 Civil Disorder ................................................................................................................................................................... 38
2.5 Planning Assumptions ................................................................................................................................................................... 38
2.6 Defining Emergencies – Incidents, Disasters, and Catastrophes ........................................................................................... 39
2.6.1 Incidents............................................................................................................................................................................. 39
2.6.2 Disaster .............................................................................................................................................................................. 39
2.6.3 Catastrophe ....................................................................................................................................................................... 39
Section 3.0 Concept of Operations .............................................................................................................................. 40
3.1 Phases of Emergency Management ............................................................................................................................................ 40
3.1.1 Preparedness Phase......................................................................................................................................................... 41
3.1.2 Response Phase ................................................................................................................................................................ 41
3.1.3 Recovery Phase................................................................................................................................................................. 43
3.1.4 Mitigation Phase .............................................................................................................................................................. 43
3.2 Presidential Policy Directive 8- the National Preparedness Goal .......................................................................................... 43
3.3 National Incident Management System (NIMS) ....................................................................................................................... 44
3.4 Standardized Emergency Management System (SEMS) ......................................................................................................... 44
3.5 Incident Command System (ICS) .................................................................................................................................................. 45
3.6 SEMS Organizational Levels .......................................................................................................................................................... 45
3.6.1 Field Response Level ........................................................................................................................................................ 45
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3.6.2 Local Government Level .................................................................................................................................................. 46
3.6.3 Operational Area Level ................................................................................................................................................... 46
3.6.4 Regional Level ................................................................................................................................................................... 47
3.6.5 State Level ......................................................................................................................................................................... 48
3.6.6 Federal Level ..................................................................................................................................................................... 48
3.7 SEMS Organization ......................................................................................................................................................................... 48
3.7.1 SEMS Components ........................................................................................................................................................... 49
3.7.2 EOC Activation Levels ...................................................................................................................................................... 51
3.8 Field Level Interface with the EOC .............................................................................................................................................. 55
3.8.1 Field/EOC Communications and Coordination ........................................................................................................... 55
3.8.2 Field/EOC Direction and Control Interface .................................................................................................................. 55
3.8.3 Field/EOC Coordination with Department Operations Centers (DOCs) ................................................................. 55
3.9 EOC Action Plans ............................................................................................................................................................................. 55
3.10 After Action/Corrective Action Reports ................................................................................................................................... 56
3.11 Coordination with Emergency Response Levels ..................................................................................................................... 56
3.11.1 Coordination with Field Response Level .................................................................................................................... 56
3.11.2 Coordination within the Riverside Operational Area ............................................................................................. 57
3.11.3 Coordination with Special Districts ............................................................................................................................ 57
3.11.4 Coordination with Volunteer and Private Sector Agencies ................................................................................... 57
3.12 Statewide Emergency Management ......................................................................................................................................... 57
3.12.1 Mutual Aid/Assistance Agreement ............................................................................................................................ 58
3.12.2 Emergency Management Assistance Compact (EMAC) ......................................................................................... 58
3.12.3 Mutual Aid System ........................................................................................................................................................ 59
3.12.4 Mutual Aid Coordinators .............................................................................................................................................. 59
3.12.5 The County of Riverside/OA Mutual Aid Requests .................................................................................................. 60
3.13 Emergency Organization ............................................................................................................................................................. 60
3.13.1 EOC Staff and Positions ................................................................................................................................................ 61
3.13.2 Riverside County Emergency Support Functions (ESF) ............................................................................................ 73
3.13.3 Joint Information Center .............................................................................................................................................. 81
3.13.4 Emergency Proclamations............................................................................................................................................ 81
3.13.5 State of Emergency ....................................................................................................................................................... 82
3.13.6 State of War Emergency ............................................................................................................................................... 82
3.14 Continuity of Government .......................................................................................................................................................... 82
3.14.1 Alternate Seat of Government .................................................................................................................................... 83
3.14.2 Lines of Succession ......................................................................................................................................................... 83
3.14.3 Departmental Lines of Succession .............................................................................................................................. 84
3.14.4 Vital Record Retention .................................................................................................................................................. 84
3.15 Training, Documentation and Exercises ................................................................................................................................... 85
3.16 Requirements of the Americans with Disabilities Act and California Access and Functional Needs Legislation....... 87
3.17 Animal Care Considerations ....................................................................................................................................................... 90
3.18 Communications and Warning .................................................................................................................................................. 91
3.18.1 Emergency Alert System (EAS) .................................................................................................................................... 91
3.18.2 National Warning System (NAWAS) .......................................................................................................................... 94
3.18.3 California State Warning Center (CSWC) .................................................................................................................. 95
3.18.4 Operational Area Satellite Information System (OASIS) ........................................................................................ 95
3.18.5 Emergency Digital Information System (EDIS) ......................................................................................................... 95
3.18.6 Public Safety Enterprise Communication (PSEC) ...................................................................................................... 95
3.18.7 County Disaster Net....................................................................................................................................................... 96
3.18.8 Satellite Telephones ...................................................................................................................................................... 96
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3.18.9 Radio Amateur Civil Emergency Services (RACES) ................................................................................................... 96
3.18.10 Alert RivCo .................................................................................................................................................................... 96
3.18.11 Social Media ................................................................................................................................................................. 96
3.18.12 Relay Services ............................................................................................................................................................... 97
3.18.13 SKYMARS ....................................................................................................................................................................... 97
3.18.14 Green Phone ................................................................................................................................................................. 97
4.0 County of Riverside Recovery Operations .............................................................................................................. 98
4.1 Federal – Robert T Stafford Disaster Relief Act of 1974 .......................................................................................................... 98
4.2 Short Term Recovery ...................................................................................................................................................................... 98
4.3 Long Term Recovery ....................................................................................................................................................................... 99
4.4 Damage Assessment ...................................................................................................................................................................... 99
4.4.1 Structural Damage ........................................................................................................................................................... 99
4.4.2 Hazard Mitigation Grant Programs ............................................................................................................................. 99
4.5 Disaster Assistance ...................................................................................................................................................................... 100
4.5.1 Federal Programs ........................................................................................................................................................... 100
4.5.2 Government Assistance to Individuals ....................................................................................................................... 101
4.5.3 Public Assistance ............................................................................................................................................................ 101
4.5.4 State – California Disaster Assistance Act (CDAA) ................................................................................................... 102
4.6 Non-Governmental Organizations and Community Bases Organizations ........................................................................ 102
4.7 Recovery Reporting and Documentation ................................................................................................................................ 103
4.7.1 After-Action Reporting .................................................................................................................................................. 103
4.7.2 Recovery Documentation ............................................................................................................................................. 103
4.8 Joint Field Office .......................................................................................................................................................................... 103
Appendix A – Glossary of Terms ...................................................................................................................................................... 105
Appendix C – Riverside County Contact List.................................................................................................................................. 116
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BASE PLAN
Section 1.0 Administrative Features
1.1 Plan Format
The EOP consists of the Base Plan, Appendices, and Emergency Support Function Annexes:
● Base Plan includes:
o Introduction and administrative features; concept of operations including the principles and methods
used to carry out emergency operations; hazards and threats ranking; and recovery and mitigation
operations
● Appendices may include:
o Glossary; resources; contact lists; supporting documentation; EOC Operations; Department Emergency
Operations
● Emergency Support Functions:
o Specific protocols complementary to the EOP used during specific emergency situations that require
unique planning and coordination beyond all hazards approach within the Basic Plan.
1.2 Purpose and Scope
City of Menifee
This Emergency Operations Plan (EOP) applies to the City of Menifee and integrates relevant information from the County.
The EOP addresses the planned response to extraordinary situations associated with natural disasters and/or human
caused incidents. The plan focuses on coordinating mutual aid and provides an overview of the operational concepts
relating to various emergencies, identifies components of the emergency response, and describes the overall
responsibilities of the Riverside Operational Area (OA) for supporting OA Members in protecting life and property.
Riverside County
The OA (Operational Area) EOP provides a consistent framework for emergency management and includes Entity
management staff and employees, federal, state and city governments, tribal governments, partner agencies, special
districts, and school districts that serve Entity residents, and private and volunteer organizations involved in emergencies.
This plan provides the structure for activation of the OA Emergency Operations Center (OA EOC) during incidents that
require the activation and use of the OA EOC by OA Members. Specifically, the EOP identifies and describes interaction
with the County of Riverside, State, and Federal entities, the role of the OA Emergency Operations Center (EOC), and the
coordination that occurs between the EOC and OA departments and agencies. The Emergency Support Functions (ESF) to
this plan will describe in more detail response actions specific to each corresponding ESF. In addition to this plan, every
department within the County of Riverside maintains a departmental emergency plan, which shall be consistent with the
provisions of the ERP. In accordance with Homeland Security Presidential Directive (HSPD)-5 and the subsequent National
Incident Management System (NIMS), this plan falls under the Response element noted in the National Preparedness
Goal‘s mission.
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1.3 City of Menifee/OA EOP Implementation
City of Menifee
Activation of the City of Menifee EOP occurs when one or more conditions exist. They include, but are not limited to:
● Local Emergencies (Weather, Transportation, Public Health, Cyber etc.);
● Major Earthquakes, Wildfires, Flooding, Strong Winds;
● Power Failures;
● Hazardous Materials;
● Dam Failures;
● Civil Unrest;
● Terrorism and;
● Nuclear Incidents.
Riverside County
Activation of the County of Riverside OA EOP occurs due to one of the following conditions:
• Upon the declaration of a Local Emergency by the Board of Supervisors of Riverside County, or by persons herein
authorized to act in its stead; (Ordinance No. 533, as amended through 533.6, Section 5);
• Upon the existence of a State of War Emergency;
• Upon the Proclamation by the Governor of the State of California, or of persons authorized to act in his/her
stead, of a State of Emergency affecting and including Riverside County; or
• Upon the Proclamation of a Local Emergency by the Board of Supervisors of Riverside County, or by persons herein
authorized to act in its stead.
• Upon the Proclamation of a Public Health Emergency by the Board of Supervisors of Riverside County, or by
persons herein authorized to act in its stead.
• Two or more local government jurisdictions within the Operational Area have activated their emergency
operations center or upon a request from a local government jurisdiction.
• The Operational Area is requesting resources from outside its boundaries, except those resources used in normal
day-to-day operations which are obtained through existing agreements providing for the exchange or furnishing
of certain types of facilities and services on a reimbursable, exchange, or other basis as provided for under the
Master Mutual Aid Agreement;
• The Operational Area has received resource requests from outside its boundaries, except those resources
used in normal day-to-day operations which are obtained through existing agreements for the exchange or
furnishing of certain types of facilities and services on a reimbursable, exchange, or other basis as provided for
under the Master Mutual Aid Agreement.
• It is deemed necessary by the Director of Emergency Services in order to support emergency or extreme peril
conditions beyond normal day to day operations.
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1.4 Authorities and References
Riverside County:
The following documents provide emergency authorities for conducting and/or supporting emergency operations:
Federal
● Disaster Mitigation Act of 2000 (Public Law 106-390)
● Predisaster Hazard Mitigation Act of 2010 (H.R. 1746 111th) amended the Robert T. Stafford Relief and Emergency
Assistance Act to reauthorize the pre-disaster mitigation program of the Federal Emergency Management System
(Disaster Mitigation Act of 2000). This bill was enacted after being signed by the President on January 4, 2011.
● Homeland Security Presidential Directive (HSPD) 5, Management of Domestic Incidents issued February 28, 2003;
● Presidential Policy Directive (PPD) 8, National Preparedness issued March 30, 2011;
● U.S. Department of Homeland Security, National Incident Management System (NIMS)
● U.S. Department of Homeland Security, National Protection Framework
● U.S. Department of Homeland Security, National Prevention Framework
● U.S. Department of Homeland Security, National Response Framework (NRF)
● U.S. Department of Homeland Security, National Mitigation Framework
● U.S. Department of Homeland Security, National Recovery Framework
● Robert T. Stafford Disaster Relief and Emergency Assistance Act (42 U.S.C. §§ 5121, et seq.);
● National Fire Protection Association, Safer Act Grant; National Fire Protection Association Standard No. 1710,
2010
● Americans With Disabilities Act of 1990, 42 U.S.C. § 12101, et seq. (ADA)
● Post-Katrina Emergency Management Reform Act of 2006 (6 U.S.C. §§ 701, et seq.)
● The Pets Evacuation and Transportation Standards Act of 2006
● Flood Control and Coastal Emergency Act (33 U.S.C. § 701n);
● NRT-1, Hazardous Materials Emergency Planning Guide and NRT-1A Plan Review Guide (Environmental Protection
Agency's National Response Team)
● National Environmental Policy Act of 1969 (42 U.S.C. §§ 4321, et seq.)
State
● California Constitution;
● California Emergency Services Act (Chapter 7, Division 1, Title 2, California Government Code);
● Standardized Emergency Management System (SEMS) Regulations (19 Cal. Code of Regulations §§ 2400, et seq.
and Government Code § 8607);
● California State Emergency Plan
● California Natural Disaster Assistance Act (Government Code §§ 8680, et
● seq.);
● California State Private Nonprofit (PNP) Organizations Assistance Program, 2011
● California Hazardous Materials Incident Contingency Plan
● California Oil Spill Contingency Plan (Government Code §§ 8670.1, et seq.)
● California Health and Safety Code §§ 25115 and 25117; §§ 2550, et seq.; and §§ 25600 through 25610, dealing
with hazardous materials
● Orders and Regulations selectively promulgated by the Governor during a State of Emergency
● Orders and Regulations promulgated by the Governor to take effect during a State of War
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● California Master Mutual Aid Agreement
● Emergency Management Assistance Compact (Government Code §§ 179, et seq.)
County
● County of Riverside, California, Code of Ordinances; Title 2 – Administration: Chapter 2.100 – Emergency Services
● County of Riverside Emergency Services Ordinance 533.5; item 3.52 of 08/23/2005 (effective 9/22/2005)
● Resolution, adopting the California Master Mutual Aid Agreement, July 1958
● Resolution SLR-28, adopting Workmen's Compensation Benefits for Disaster Service Workers, June 8, 1988
● Resolution SLR-55, adopting the Emergency Operations Plan, November 15, 1988
● Resolution 95-205, adopting the Standardized Emergency Management System (SEMS), August 15, 1995
● Resolution 95-206, adopting the Operational Area Agreement, August 15, 1995
● Resolution 2006-051 adopting the National Incidental Management System (NIMS) within the County of Riverside
on February 28, 2006.
● County of Riverside Multi-Jurisdictional Local Hazard Mitigation Plan, 2017, resolution expected 2018.
● Resolution 2006-052 adopting the revised County of Riverside County Emergency Operations Plan on February 28,
2006
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1.5 Relationship to Other Plans and References
City of Menifee
The City of Menifee supports and interfaces with other plans including the county’s EOP by aligning similar functions
performed during incidents including activation levels, EOC Roles and more. The City of Menifee continues to build and
maintain relationships with surrounding cities as well as multiple organizations.
Riverside County
The County of Riverside EOP is the primary document used by the County and the Operational Area to describe the conduct
of emergency management activities from the OA perspective. The County EOP provides a conceptual framework for
emergency management planning to support the Operational Area, but not of OA Members who need their own EOP that
reflects their resources and response capacity.
The County of Riverside EOP describes how activities will be conducted within OA limits, and how support will be requested
and coordinated - in the form of mutual aid and other resources. When emergencies or disasters necessitate resource
support from regional, State, Federal, international, private or non-profit sources outside the immediate control of OA
Members, then this EOP will serve as a guide to coordinating those resources.
The County of Riverside EOP is not a stand-alone document. Its purpose is to support the emergency plans and procedures
of OA Members. This plan is designed to be flexible enough that that it can adapt to a changing response environment
and to the needs of supporting and requesting organizations. Some of the plans and guidelines that this EOP will
frequently support include:
• Federal Disaster Relief Act of 1974 (PL 93-288) Section 406 Minimum Standards for Public and Private Structures;
• California State Emergency Plan;
• California Coroner’s Mutual Aid Plan;
• Disaster Assistance Procedure Manual (Cal OES);
• California Law Enforcement Mutual Aid Plan;
• California Fire and Rescue Operations Plan;
• Disaster Service Workers regulations, adopted by the California Emergency Council, amended January 9, 1979;
• Riverside County Hazard Mitigation Plan and
• Local City Emergency Operations Plans and Procedures.
1.6 Standard Operating Procedures/Guidelines (SOPs/SOGs)
City of Menifee
Departments with responsibilities in this plan have prepared organizational and/or position-specific Standard Operating
Procedures (SOPs), Standard Operating Guidelines (SOGs), or plans detailing personnel assignments, policies, notification
rosters, resource lists, and specific steps for accomplishing the functions assigned in this EOP. Staff emergency response
personnel should be acquainted with these SOPs/SOGs and receive periodic training on the policies and procedures
contained within the SOPs/SOGs in support of this EOP. The City of Menifee has SOP’s separate from the EOP and are
maintained by Emergency Management Staff.
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Section 2.0 Situation and Assumptions
2.1 General Description
City of Menifee
The City of Menifee is located approximately 80 miles southeast of Los Angeles in the southwestern portion of Riverside
County. The City incorporated on October 1, 2008 as a general law City. The City has slightly more than 90,000 residents
and covers an area of over 46 square miles. As a general law city, Menifee is governed by a five-member City Council
operating under the Council/Manager form of government. Beginning with the November 2012 election, the Council
consists of four Council Members elected by district who serve a four-year term on a staggering basis, and a Mayor elected
at large who serves a four-year term. The City Council is responsible for passing City ordinances, resolutions, adopting the
annual budget, appointing commissions and committees, and setting policy. The City Council appoints the City Attorney
and City Manager who in turn appoints the heads of the various departments and other city staff. The City provides a wide
range of services including planning, building, public works, engineering, parks and recreation, and general administrative
activities. Services are also provided to the City and its citizens by contract and by the direct services of other government
agencies and organizations.
Riverside County
County of Riverside was officially formed on May 9, 1893 through a measure approved by voters. The county seat is in the
City of Riverside. According to the January 2016 estimates from the State of California, Department of Finance, the county
has a total population of 2,348,783, and is the fourth most populous county in California. There are 28 incorporated cities
and many unincorporated communities and neighborhoods within the County of Riverside. The County of Riverside is
located inland from Los Angeles County and is bordered by Orange County on the west; by La Paz County, Arizona on the
east; by San Diego County on the southwest; by Imperial County on the southeast; and by San Bernardino County on the
north.
The only commercial airport is Palm Springs International Airport. There is a military airport at March Air Reserve Base.
The general aviation airports are Banning Municipal Airport, Bermuda Dunes Airport, Blythe Airport, Corona Municipal
Airport, Flabob Airport, French Valley Airport, Murrieta, Hemet-Ryan Airport, San Jacinto Valley, Jacqueline Cochran
Regional Airport, Thermal Airport, Perris Valley Airport, and Riverside Municipal Airport.
There are 12 federally recognized Tribal Governments and Reservations in the County of Riverside, which is second in the
nation for the number of tribes within a county. The tribes in the County of Riverside are:
• Agua Caliente Band of Cahuilla Indians;
• Augustine Band of Cahuilla Indians;
• Cabazon Band of Mission Indians;
• Cahuilla Band of Mission Indians;
• Colorado River Indian Tribe (partly in La Paz County, AZ and San Bernardino County, CA);
• Morongo Band of Serrano Mission Indians;
• Pechanga Band of Luiseno Mission Indians;
• Ramona Band of Cahuilla Mission Indians;
• Santa Rosa Reservation;
• Soboba Band of Luiseno Indians;
• Torres-Martinez Desert Cahuilla Indians (partly in Imperial County, California) and
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• Twenty-Nine Palms Band of Mission Indians (partly in San Bernardino County).
Critical facilities are sites that must remain operational after an incident or facilities that pose unacceptable risks to public
safety if severely damaged. Critical facilities identified include schools, hospitals, fire and police stations, emergency
operation centers, communication centers, and industrial sites that use or store explosives, toxic materials or petroleum
products. Critical facilities also include dams, highways, waste management and water treatment sites, reservoirs,
transportation providers and routes, and public utilities.
2.2 Geography
City of Menifee
The City of Menifee is located within Riverside County and is bordered by the City of Lake Elsinore, Canyon Lake, Perris,
Murrieta, Wildomar and unincorporated County areas. According to the City’s 2019 CAFR, the population is 93,452 with
106.96 full - time employees. The City of Menifee has also established its’ own Police Department that is set to go live in
July 2020. With a growing population, the city continues to prioritize safety especially when it comes to emergency
preparedness.
Figure 2.2 - Entity Boundaries Map
City of Menifee
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Riverside County
Geographically, the county is roughly 180 miles wide from east to west. The county elevation ranges from 60 feet in the
city center of Riverside to 9561 feet at San Jacinto Peak. The total area of the county is 7,303.13 square miles, of which
land is 7207.37 square miles, and water is 95.76 square miles. The county has a Mediterranean climate in the western
portion of the county and is mostly desert in the central and eastern portions of the county. The County of Riverside
experiences hot summers with average highs at 95 degrees, and cold winters with lows averaging at 42 degrees. The
county is home to the Coachella Valley National Wildlife Refuge, the Santa Rosa and San Jacinto Mountains National
Monument, and parts of the Joshua Tree National Park, Cleveland National Forest, and the San Bernardino National Forest.
There are 19 official wilderness areas in the County of Riverside that are part of the National Wilderness Preservation
System. Some are integral parts of the protected areas listed above. Most (11 of the 19) of these areas are managed solely
by the Bureau of Land Management (BLM), and some share management between the BLM and relevant other agencies.
Figure 2.3 County of Riverside Boundaries Map
2.3 Hazard Analysis
City of Menifee
A hazard represents an event or physical condition that has the potential to cause fatalities, injuries, property damage,
infrastructure damage, agricultural losses, damage to the environment, interruption of business, or other types of harm
or loss.
The City of Menifee followed a planning process prescribed by FEMA, which began with the formation of a Hazard
Mitigation Planning Committee (HMPC) compromised of Riverside County Fire and Sheriff Departments, City Council
members, City Staff and invited the public. The HMPC conducted a risk assessment that identified and profiled hazards
that pose a risk to Menifee assessed the City’s vulnerability to these hazards, and examined the capabilities in place to
mitigate them. Please see the 2015 Local Hazard Mitigation Plan (LHMP) for more information.
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Riverside County
A detailed analysis of the hazards facing the County of Riverside are identified in the Multi-Jurisdictional Local Hazard
Mitigation Plan, prepared by the County of Riverside in 2017. Formulas provided by FEMA were used to determine the
2017 hazard ranking for potential impact.
The natural hazards included in this EOP were agreed upon by the County of Riverside Hazard Mitigation Steering
Committee. The hazards selected were ranked on potential effect using key criteria such as frequency, deaths, injuries,
property damage, and economic effect. The natural hazards evaluated as part of this plan include those that have occurred
historically or have the potential to cause significant human and/or monetary losses in the future. The following hazards
ranking by the Steering Committee for the 2017 plan:
Hazard
2017 Ranking for Potential Impact
in the County of Riverside
Earthquake 1
Pandemic Flu 2
Wildland Fire 3
Electrical Failure 4
Emergent Disease/Contamination 5
Cyber Attack 6
Terrorist Event 7
Communications Failure 8
Flood 9
Civil Disorder 10
Drought 11
Nuclear/Radiological Incident 12
Extreme Weather 13
Transportation Failure 14
Dam Failure 15
Aqueduct 16
Tornado 17
Insect Infestation 18
Jail/Prison Event 19
Pipeline Disruption 20
Landslide 21
Hazardous Materials Incident 22
Water Supply Disruption, Contamination 23
2.4 Hazard Situation and Summaries
City of Menifee
The City of Menifee’s most common threatening incident includes Earthquakes, Floods, and wildfire/urban fires, similar
to Riverside County’s most common incidents. Below is more information on all of the possible incidents that can affect
the City of Menifee based on information from the 2015 Local Hazard Mitigation Plan (LHMP). The City of Menifee will
be updating the LHMP with current information in late 2020 or 2021 depending on the County’s direction. Riverside
County assists and guides each city when it comes to updating the LHMP.
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Riverside County
Earthquakes, wildland fire, and flooding are the most common incidents in the County of Riverside, followed by electric
and communication failure and utility outages.
2.4.1 Earthquake
City of Menifee
An earthquake is the shaking and vibration at the surface of the earth resulting from underground movement along a fault
plane, and less frequently from volcanic activity. Earthquakes occur when forces underground cause the fault to rupture
and suddenly slip. This occurs when the stress built up at the fault exceeds the strength of rock resisting the movement.
Two of the most common methods to describe an earthquake are by intensity and magnitude. Magnitude and Intensity
measure different characteristics of earthquakes. Magnitude measures the energy released at the source of the
earthquake. Magnitude is determined from measurements on seismographs. Intensity measures the strength of shaking
produced by the earthquake at a certain location. Intensity is determined from effects on people, structures, and natural
environment.
The City of Menifee is located in between two of the most significant seismic faults in the southern California area – the
Elsinore fault to the west, and the San Jacinto fault to the east.
Riverside County
Earthquakes are caused by the sudden slip on a fault resulting in ground shaking. Earthquakes may cause great damage
to human structures such as buildings, roads, rails, dams and bridges. The severity of the earthquake may also initiate
additional hazards such as fires and damage to lifeline systems, elevating risk to psychological impacts, injury and death.
The earthquake hazard for the County of Riverside comes primarily from three major faults that traverse the county: The
San Andreas Fault, the Elsinore Fault, and the San Jacinto Fault. Proximity of earthquakes to populated areas and the time
of day factor in to the number of deaths and property damage.
The San Andreas Fault passes 11 miles from the downtown area of the City of Riverside. The fault stretches from Northern
California to the Mexican border, and is over 600 miles long. It has the potential for an 8.3 Moment Magnitude Scale
(MMS) earthquake. The Elsinore Fault, though smaller than the San Jacinto Fault runs near the cities of Corona, Eastvale,
Norco, Jurupa Valley, and south into Lake Elsinore. This fault has the potential for producing a 6.0 MMS earthquake.
Earthquake effects could be aggravated by collateral emergencies such as fires, flooding, hazardous material spills, utility
disruptions, landslides, transportation emergencies, or dam failure. Aftershocks to major earthquakes could also be large
enough to cause damage and must be part of planning.
2.4.2 Pandemics
City of Menifee- Pandemic Influenza
Pandemic influenza is a widespread outbreak of disease that would affect a large number of people worldwide caused by
a new influenza A virus. A pandemic flu outbreak can cause catastrophic consequences to Riverside County. The County
Health Officer has the authority to proclaim a public health emergency and would lead the efforts throughout the
operational area (OA) in the event of a pandemic. During a pandemic flu outbreak, the City of Menifee may:
• Declare a local emergency.
• Monitor pandemic cases by attending meetings and conference calls.
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• Use current inventory or allocate any additional resources needed.
• Develop plans and procedures to assist with any pandemic needs.
• Inform the public, partnering agencies and other organizations of incident details.
• Submit for any grants if and when it is available in order to recover any costs associated with the incident.
City of Menifee- COVID-19 Response
Coronavirus disease (COVID-19) is an infectious disease caused by a newly discovered coronavirus. Most people infected
with the COVID-19 virus will experience mild to moderate respiratory illness and recover without requiring special
treatment. Older people, and those with underlying medical problems like cardiovascular disease, diabetes, chronic
respiratory disease, and cancer are more likely to develop serious illness. During the ongoing COVID-19 Pandemic, the City
has established protocols for COVID-19 response and continues to work with the County and the Operational Area. The
City has completed the following activities:
• Established a Local Emergency Declaration.
• Implemented a staffing plan which includes telecommute options for City Employees.
• Expanded City resources to include food distribution for residents.
• Expanded Economic Development programs geared towheads helping businesses through the
pandemic.
• Established Virtual City Hall services for the continuation of city services such as permit processing,
entitlements and more.
Although pandemic changes continue to occur, the City continues to adapt to ensure appropriate response.
Riverside County
Pandemics
The 20th century saw three global pandemic influenza outbreaks, the most notable of which was the 1918 Spanish
influenza pandemic that was responsible for 20-40 million deaths throughout the world. The most recent pandemic, the
2009 H1N1 flu, first identified in Imperial and San Diego counties, killed more than 550 Californians, sent thousands more
to hospitals, caused widespread fear and anxiety and the declaration of a public health emergency. County of Riverside
EMD may establish Point of Dispensing sites in conjunction with the Riverside University Health System - Public Health, as
part of the Strategic National Stockpile (SNS) plan and preparedness. The sites would be established at large gathering
facilities such as a community center or public-school gym. These sites would allow for the dispensing of medications to
many people for prophylaxis of asymptomatic individuals as well as treatment of symptomatic persons.
COVID-19
Riverside County Public Health Department is the lead agency for health issues and pandemics influenza outbreaks,
including the coronavirus. Riverside County Public Health Department is responsible for numerous programs and services.
For more information, visit Riverside County Public Health Website at rivcoph.org.
2.4.3 Wildland Fires
City of Menifee
A wildfire is an uncontrolled fire in an area of combustible vegetation that occurs in the countryside or a wilderness area.
Other names such as brush fire, forest fire, grass fire and vegetation fire may be used to describe the same phenomenon
depending on the type of vegetation being burned. A wildfire differs from other fires by its extensive size, the speed at
which it can spread out from its original source, its potential to change direction unexpectedly, and its ability to jump gaps
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such as roads, rivers, and fire breaks. Wildfires are characterized in terms of the cause of ignition, their physical properties
such as speed of propagation, the combustible material present, and the effect of weather on the fire.
Based on geographical makeup and climatic conditions, the City of Menifee is located in one of the most active wildfire
counties. Typically, from June until October, Menifee and unincorporated surrounding areas face a serious threat of
wildfires. Dry seasons and flammable brush contribute to this serious threat, as well as high temperatures, low humidity,
high winds, and below average rainfall.
Riverside County
Fire is a continuous threat in the County of Riverside. Wildland fire (wildfire) spreads through vegetative fuels resulting in
destruction to property. Wildfires can occur in undeveloped areas and spread to urban areas. The western end of the
county is more urban, densely populated, and covered with vegetation that is susceptible to wildfires. The eastern end of
the county is primarily desert, with far less population and far less vegetation than the western end of the county. People
living near the borders of major forests and brush areas increases the probability of human-caused fires is growing. Other
factors related to fire spreading include lightning strikes, Santa Ana winds, homes with a shake roof, and poor control of
flammable growth around structures.
In the County of Riverside, the cities and special districts that are most vulnerable to wildland fires are the cities of Banning,
Beaumont, Canyon Lake, Corona, Desert Hot Springs, Eastvale, Hemet, Jurupa Valley, Lake Elsinore, Murrieta, Norco,
Perris, Wildomar, and the Fern Valley Water District, Idyllwild Fire Protection District, Idyllwild Water District, Menifee
Union School District, Riverside County Office of Education, Riverside Unified School District, and San Jacinto Unified
School District.
2.4.4 Electrical Failure and Utility Outages
City of Menifee
Power outage refers to a regional or municipal area being without electrical power for a period exceeding 15 minutes.
Power outages may have one or more of the following causes: severe weather, mechanical failure, operator error or
intentional act.
As Menifee continues to experience both population growth and weather cycles that contribute to a heavy demand for
power, climate change may also increase Menifee’s vulnerability to energy shortage hazards. Predicted increases in heat
waves as well as increasingly severe winter rainstorms will put ever-great strain on the areas system. A power failure can
range in magnitude and impact from a relatively modest power outage to a catastrophic regional blackout. Power outages
may affect a specific area of the City of Menifee or the entire City.
Riverside County
A utility failure of extended duration may become a major emergency when it involves a power outage, a disruption in
natural gas delivery, or a loss of water supply. Even a short duration loss of telephone service may also rise to the level of
a major emergency if it involves the public's ability to access the 9-1-1 system. Persons with access and functional needs
are at highest risk from utility disruptions at home as well as at government, business, and private services.
Utility disruptions can be generally grouped into two categories: intentional and unintentional. Intentional disruptions
include planned service for maintenance or upgrading. Unintentional disruptions can be caused by an accident;
malfunctioning equipment, or equipment overload caused by natural, human-caused, or technological hazards.
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2.4.5 Emergent Disease/Contamination
According to the Center for Disease Control, the term "emerging infectious diseases" refers to diseases of infectious origin
whose incidence in humans has either increased within the past two decades or threatens to increase soon. Emergent
diseases are new, new to the area, reappearing in the area after being dormant, or a strain has become resistant to
antibiotics. These illnesses are caused by bacteria, viruses or fungi. Infectious diseases can be spread throughout the
County population in several different ways:
● Vector (Bug bites);
● Person to person and
● Contaminated food, water, or soil.
2.4.6 Cyber Attack
City of Menifee
Cyber-terrorism is the use of computer network tools to shut down critical infrastructures such as energy, transportation,
and government operations, or to coerce or intimidate a government or civilian population. As nations and critical
infrastructure became more dependent on computer networks for their operation, new vulnerabilities are created. These
vulnerabilities can be exploited to penetrate a computer network and disrupt or even shut down critical public or business
operations. The City of Menifee recognizes the growing cyber-attack incidents around the world and continues to monitor
and implement new processes to try to limit such incidents that could affect city functions.
Riverside County
The goal of cyber terrorism is aimed at hurting the economy or causing confusion and panic. In 2016, the County of
Riverside Emergency Management Department was targeted for a ransomware attack that resulted in a disruption of
work. It affected a shared network drive, which could have hindered response to a disaster.
2.4.7 Terrorist Event
City of Menifee
Unlike accidents or natural disaster, an act of terrorism is a manmade use of force or violence designed to extort
governments or communities for the purpose of bringing about political, social, and/or economic change. Terrorist act
and/or acts or war may cause casualties, extensive property damage, fires, flooding, and other ensuing hazards. Terrorist
attacks could occur anywhere within the City of Menifee and has the potential to impact a portion or the entire City
however there is no history of incidents of chemical, biological, radiological, nuclear, or explosive terrorism.
Riverside County
County of Riverside is home to business and government agencies, transportation infrastructure, tourist attractions,
natural parks/historic sites, and cultural facilities which are vulnerable to terrorist attack. Terrorism is a continuing threat
throughout the world and a variety of political, social, religious, cultural, and economic factors underlie terrorist activities.
Terrorists typically target civilians to advance their agenda and the media interest generated by terrorist attacks makes
this a high visibility threat.
Domestic security threats may cause mass casualties, extensive property damage, fires, flooding, and other ensuing
hazards. Domestic security threats take many forms, including:
● Active Shooter Event;
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● Chemical;
● Cyber-terrorism;
● Biological;
● Radiological;
● Nuclear;
● Explosive and
● Vehicle Ramming.
The California State Terrorism Response Plan outlines the authorities and procedures for dealing with a terrorist incident
in California. The Federal Bureau of Investigation is designated as the lead federal agency for all terrorist activities within
the United States. The FBI coordinates this activity with local law enforcement within the Riverside County OA through
the Joint Regional Intelligence Center. The Riverside County Terrorism Response Plan aligns with and supports the State
Terrorism Plan. The Riverside County Sheriff’s Department supports the prevention and detection of terrorist activities
through the Criminal Intelligence Unit.
2.4.8 Communication Failure
Riverside County
The County Network (CoRNet) provides Voice and Data communication for most County departments and facilities.
CoRNet is a distributed design consisting of regional hub locations which sites in that region connect. Each of these Hub
locations is then connected to its adjacent Hub locations via high bandwidth circuits.
CoRNet provides both Voice and Data over the same network infrastructure. The same network connection that provided
a data connection for the customers hardwired PC’s now provides the connectivity for all phone communications and
wireless devices. A loss of Network connectivity now impacts both Voice and Data and wireless (Wi-Fi) communications.
There are multiple hazards that could result in a “Network” failure such as earthquake, power outage and other natural
disasters.
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2.4.9 Flooding
City of Menifee
Flooding is a frequent natural hazard impacting the County. Floods are generally classified as either slow-rise or flash
floods. Slow-rise floods may be preceded by a warning time lasting from hours to days. Flash floods are characterized by
extremely short warning times. The City of Menifee is aware of these flood-prone areas and has planned to improve or
replace some of the existing flood structures to reduce the flood hazards.
During rainstorm incidents, the City will monitor and try to mitigate or close the roads affected. The City will also open a
Department Operations Center (DOC). Once the DOC has met its threshold, the City will then activate its Emergency
Operations Center (EOC). All roads that close due to flooding are posted on the City’s social media accounts. The DOC may
be in the Maintenance Operations Center (MOC) or maybe at an alternative location such as City Hall. It all depends on
the incident details. Below are the various DOC activations levels, staffing levels, and location as it pertains to rainstorm
triggers as well as a map (Figure 2.4.9A Menifee Flood Map).
Figure 2.4.9 Menifee DOC Levels
Riverside County
The County has several major river systems, dams, and reservoirs. Excessive rainfall can stress these systems causing
flooding with serious damage to property and potential loss of life. The western portion of the County of Riverside
contains portions of the Santa Ana River, San Jacinto River, and Santa Margarita River watersheds near urban centers. The
eastern portion of the county is generally a sparsely populated agricultural region that experiences sporadic flooding and
more flash flooding that other areas. Winter storm events and summertime monsoonal flows from Mexico’s Pacific Coast
are common causes of flooding. Prevention and mitigation efforts consider the essential public facilities and hazardous
materials sites located within 100-year flood zones.
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2.49 City of Menifee Flood Map
2.4.9A Menifee Flood Map
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2.4.10 Civil Disorder
City of Menifee
Civil disorder disrupts community affairs and threaten the public safety. Civil disorder includes riots, mob violence, and
any unlawful demonstration resulting in police intervention and arrests. Civil Disorder is generally associated with
controversial political, judicial, economic issues, and large community events.
The outcomes from civil disorder in County and City of Menifee may include traffic congestion, fire, destruction of
property, disruption of utilities power, injury to persons, and even loss of life. The City of Menifee monitors and
coordinates with the police department if an incident should occur.
2.5 Planning Assumptions
Riverside County
This plan has been developed based on several general assumptions as follows:
• California SEMS requires the County Board of Supervisors to establish an OA to include all political subdivisions
in the geographic area of the county which consists of the County, Cities, Special Districts, and School Districts.
The OA is an intermediate level of the State emergency organization and provides coordination between and
communication with the political subdivisions and the State;
• County of Riverside government is an OA Member and a separate entity from the OA. Although County of
Riverside personnel conduct the operations of the OA, the roles and responsibilities of those individuals may
be different whether they are acting under the auspices of the OA or the County of Riverside. For the sake of
emergency planning and coordination at the OA Member-level, OA Members may consider the OA and
County/OA EOCs as one in the same;
• All OA agencies have developed their emergency plans and/or operating procedures in accordance with this
plan and have trained appropriate staff in their contents and use;
• All OA Members and political subdivisions of the County of Riverside will utilize SEMS and NIMS, as identified
in this plan, during response and recovery operations;
• The County Director of Emergency Services/Operational Area Coordinator (DES/OAC) will coordinate the OA
‘s response in conformance with all applicable ordinances and laws;
• The resources of the County of Riverside will be made available to the OA and to all OA Members to help
mitigate the effects of disasters and emergencies in the area;
• Mutual Aid Agreements and Systems exist to support emergency response agencies of the OA. OA Members
must exhaust their capabilities before requesting mutual aid assistance;
• The OA will commit the resources of OA Members to a reasonable degree before requesting mutual aid
assistance from the regional or state levels and
• Emergency response is best coordinated at the lowest level of government involved in the emergency.
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2.6 Defining Emergencies – Incidents, Disasters, and Catastrophes
Riverside County
These terms are often used interchangeably and in some cases are used to both define a situation and to describe the
level of response to a situation.
2.6.1 Incidents
Incidents are generally routine events handled at the local level. An incident is a natural, technological, or human caused
event which requires emergency response to protect life, property, or the environment. Incidents may become disasters
or catastrophes without immediate emergency response.
2.6.2 Disaster
A disaster is an emergency event that requires additional resources and are longer in duration than an incident, bringing
severe damage, destruction, and loss of life. Disasters may occur with little or no warning and may develop from an
incident or they may develop from natural hazard, technological hazard or a human caused hazard.
Cascading disasters are occurrences that result from the initial disaster. These events are of concern and examples include
flash flooding after a fire burns vegetation on a hillside or fires starting from ruptured natural gas line after an earthquake.
2.6.3 Catastrophe
A catastrophe is a disaster affecting a large geographical area bringing grave damage, large loss of life, and enormous
environmental damage. Catastrophes require extensive outside aid and severely disrupt social order. Examples of
catastrophes include Hurricane Katrina, September 11, and the Japanese Earthquake of 2011. Characteristics of incidents,
disasters, and catastrophes are listed below.
Characteristics of Emergencies: Incidents, Disasters, and Catastrophes
Incident ● Single event.
● Short.
● Local resources are sufficient.
● Routine event.
● Ordinary threat to life, property and environment.
● Usually few agencies are involved.
● Local emergency will not be declared.
● Limited disruption or long-term effect.
Disaster ● Emergency Proclamation
● Single or multiple events.
● Resources are exhausted and additional aid is required.
● High threat to life, property and environment.
● Disrupts social order and psyche of region.
● Widespread population and geographic area affected.
● Longer in duration and state will proclaim an emergency.
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● Emergency operations center activated to provide centralized coordination,
department and incident support functions and initial recover operations.
Catastrophe ● Emergency Proclamation.
● Extreme events.
● May include multiple, simultaneous disasters.
● Most, if not all, community structures and services are destroyed or impacted.
● Most first responders not able to perform their normal duties.
● Affects the entire nation.
● Exhaustion of state and local resources.
● Extensive national and international aid required.
● Very long in duration
● Significant loss of life and property.
● Long term disruption to social order.
Section 3.0 Concept of Operations
3.1 Phases of Emergency Management
City of Menifee
The phases of Emergency Management in the City of Menifee includes preparedness, response, recovery and mitigation.
Preparedness phase
The preparedness phase involves activities that are undertaken in
advance of an emergency or disaster. These activities develop the
City of Menifee’s capabilities and effective responses to a disaster.
Emphasis is on emergency planning, training, exercises, and public
awareness programs.
Response Phase
The response phase includes initial response and extended response
activities. Upon receipt of a warning or the observation that an
emergency is imminent or likely to occur, City of Menifee will initiate
actions to increase its readiness. During this phase, the priority is to
safe lives and to minimize the effects of the emergency or disaster.
Recovery Phase
The recovery phase involves the restoration of services to the public and returning the affected area(s) to pre-
emergency conditions. As the immediate threat to life, property, and the environment subsides, the rebuilding of
Menifee will begin through various recovery activities. Recovery activities may be both short-term and long-term,
ranging from restoration of essential utilities such as water and power, to mitigation measures designed to
prevent future occurrences of a given threat facing the City.
Mitigation Phase
The mitigation phase occurs both before and after emergencies or disasters. Post-disaster mitigation is actually part
of the recovery process. This includes eliminating or reducing the impact of hazards.
Preparedness
ResponseRecovery
Mitigation
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Riverside County
Emergency management activities during peacetime and national security emergencies are often associated with the four
federal emergency management phases indicated in the diagram, however, not every disaster necessarily includes all
indicated phases. All departments of the County of Riverside have responsibilities in all the emergency phases.
3.1.1 Preparedness Phase
Riverside County
The preparedness phase involves activities that are undertaken in advance of an emergency or disaster to develop
operational capabilities and effective responses to a disaster including:
• Emergency/disaster planning;
• Training and exercises and.
• Public education on preparedness
For disasters with some warning, increased readiness actions to be accomplished include, but are not limited to the
activities listed below.
Increased Readiness between Warning and Disaster
3.1.2 Response Phase
Riverside County
The emergency response phase can be further broken down into:
● Pre-Emergency;
● Emergency and
● Sustained Emergency.
Pre-Emergency Response – When a disaster is inevitable, actions are precautionary and emphasize protection of life.
Typical responses might be:
● Evacuation of threatened populations to safe areas;
● Alerting populations of safety measures to be implemented;
● Notifying your organization leadership and partners;
● Identifying and requesting mutual aid and
● Requesting an emergency proclamation by local authorities.
Emergency Response – During this phase and as the Operational Area Coordinator for Emergency Management, emphasis
is placed on the support of saving lives and property, controlling the situation, and minimizing the effects of the disaster.
Immediate response is accomplished by local agencies through timely and effective deployment and the activation of
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designated department operations centers and emergency operations centers. One of the following conditions will apply
during this phase:
• Support incident response;
• Maintain good situational awareness and a common operating procedure;
• Assist in the actions to minimize threats to the whole community;
• Provide mass notification and evaluation instructions to affected residents, pets, and livestock;
• Determine the requirements of opening of care and reception and shelter facilities;
• Act as a liaison by providing coordination, communication, collaboration and cooperation between local and
tribal governments, special and school districts, state and federal government and private and non-profit
sectors;
• Assist and provide with request of mutual aid of personnel and resources;
• Functions as the brokering of scarce resources within the OA and
• Ensure smooth transition from the response phase to the recovery phase.
The County of Riverside will give priority to the following operations:
● Dissemination of accurate and timely emergency alert and warning to the public
● Situation analysis
● Resource allocation and control
● Evacuation and rescue operations
● Medical care operations
● Mass Care: reception, feeding, and shelter operations
● Access and perimeter control
● Public health operations
● Restoration of vital services and utilities
● Multi-agency coordination
● Prioritization of resource allocations
When local resources are overwhelmed, and additional resources are required, requests for mutual aid will be initiated
through the County Emergency Management Department Duty Officer OR the County of Riverside OA EOC (if activated).
Fire and law enforcement agencies will request mutual aid directly through established mutual aid agreements. If
required, the State of California, Governor’s Office of Emergency Services (Cal OES) may be requested the County of
Riverside to coordinate where resources and supplies can be received, stockpiled, allocated, and dispatched to support
operations in affected areas.
Depending on the severity of the emergency, the County of Riverside OA EOC may be activated to coordinate emergency
activities for jurisdictions within the Riverside OA. An emergency may be proclaimed at city and/or county levels. Cal OES
may request a gubernatorial proclamation of a State of Emergency. Should a State of Emergency be proclaimed, state
agencies will, to the extent possible, respond to requests for assistance. These activities will be coordinated with Cal OES,
who may also activate the State Operations Center (SOC) in Sacramento to support regions within the state, state agencies,
and other entities in the affected areas, and to ensure the effectiveness of the state's emergency response. The State
Southern Regional EOC (REOC) in Los Alamitos will support the Riverside OA EOC. If the Governor requests and receives a
Presidential Declaration of an Emergency, or a Major Disaster under Public Law 93-288, he will appoint a State
Coordinating Officer (SCO). Federal and State coordinating officers use the options in the strategic plan to make decisions
regarding priorities and resources for recovery operations and to coordinate with other State and Federal agencies to
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leverage available resources and funding.
In the event the Southern REOC is overwhelmed or inoperable, the State and Federal governments form a Unified
Coordination Group to consolidate incident-related operational elements of the REOC, SOC, and Incident Management
Assistance Team (IMAT) at the Joint Field Office (JFO). Forming the Unified Coordination Group is a decisive concept of
operations task that is aimed at achieving effective incident management. The Unified Coordination Group does not
assume responsibility for field-level Incident Command activities but provides a structure for the command, control, and
coordination of State and Federal resources not yet delivered to the Operational Areas, field-level Incident Command, or
end users.
3.1.3 Recovery Phase
Riverside County
Recovery operations address the procedures for
accessing Federal and state programs available for
individual, business, and public assistance following a
disaster. This phase also continues long after the
disaster is over with the purpose of getting the
community back to normal, recovering disaster
response funding, and learning from the response to
prepare and mitigate for future responses.
3.1.4 Mitigation Phase
Riverside County
Mitigation is the effort to reduce loss of life and
property by lessening the impact of disasters. It is required by the Robert T. Stafford Disaster Relief and Emergency
Assistance Act. Mitigation efforts occur before and following disaster events as part of the recovery process. Hazard
mitigation includes:
3.2 Presidential Policy Directive 8- the National Preparedness Goal
The Presidential Policy Directive 8 (September 2011) directed creation of the National Preparedness Goal (NPG) by stating:
“I hereby direct the development of a national preparedness goal that identifies the core capabilities necessary
for preparedness and a national preparedness system to guide activities that will enable the Nation to achieve the
goal. The system will allow the Nation to track the progress of our ability to build and improve the capabilities
necessary to prevent, protect against, mitigate the effects of, respond to, and recover from those threats that
pose the greatest risk to the security of the Nation.”
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The National Preparedness Goal which was published in 2011 and again in 2015 is:
“A secure and resilient nation with the capabilities required across the whole community to prevent,
protect against, mitigate, respond to, and recover from the threats and hazards that pose the greatest
risk.”
The National Preparedness Goal is meant to strengthen the security and resilience of the United States preparing for
threats with the greatest risk to the Nation such as terrorism, cyber-attacks, pandemics, and catastrophic natural disasters.
National preparedness is a shared responsibility between governments, the private and nonprofit sectors, and individual
citizens. Key elements of the National Preparedness Goal include:
● National Planning Frameworks organized to achieve the NPG.
o National Prevention Framework: Prevent, avoid or stop an imminent, threatened or actual act of
terrorism.
o National Protection Framework: Protect our citizens, residents, visitors and assets against the greatest
threats and hazards in a manner that allows our interests, aspirations and way of life to thrive.
o National Mitigation Framework: Reduce the loss of life and property by lessening the impact of future
disasters.
o National Response Framework: Respond quickly to save lives, protect property and the environment, and
meet basic human needs in the aftermath of a catastrophic incident.
o National Recovery Framework: Recover through a focus on the timely restoration, strengthening and
revitalization of infrastructure, housing and a sustainable economy, as well as the health, social, cultural,
historic and environmental fabric of communities affected by a catastrophic incident.
● 32 Core Capabilities
● Strategic National Risk Assessment Scenarios
● Concept of the “whole community”
3.3 National Incident Management System (NIMS)
Homeland Security Presidential Directive-5 (HSPD-5) established the National Incident Management System (NIMS),
integrating best practices into a consistent, flexible and adjustable nationwide approach for emergency management.
Using NIMS, Federal, State, local and tribal governments, and private sector and non-governmental organizations work
together to prepare for, respond to, and recover from domestic incidents, regardless of cause, size or complexity. Federal
and State government agencies are required to use NIMS, while local government agencies and special districts must use
NIMS to be eligible for federal funding for emergency and disaster preparedness activities.
3.4 Standardized Emergency Management System (SEMS)
SEMS is required by the California Emergency Services Act (Government Code Section 8607(a)) for managing multiagency
and multijurisdictional responses to emergencies in California. The system unifies all elements of California’s emergency
management community into a single integrated system and standardizes key elements. SEMS incorporates the use of
the Incident Command System, California Disaster and Civil Defense Master Mutual Aid Agreement, the Operational Area
concept, and multiagency coordination. State agencies are required to use SEMS and local government entities must use
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SEMS to be eligible for any reimbursement of response-related costs under the state’s disaster assistance programs.
What sets SEMS apart from the Incident Command System (ICS) is that ICS applies to field operations and SEMS originated
at the state level for coordinating multiagency resources and working together in a coordinated effort for sharing of critical
resources and the prioritization of incidents. Unified command is what allows multiple agencies with responsibility for an
incident, either geographical or functional, to manage an incident by establishing a common set of incident objectives and
strategies. This is accomplished without losing or abdicating agency authority, autonomy, responsibility, or accountability.
3.5 Incident Command System (ICS)
The Incident Command System (ICS) – which a part of both SEMS and NIMS - is a standardized, on-scene, all-hazards
incident management approach that:
● Allows for the integration of facilities, equipment, personnel, procedures, and communications operating within
a common organizational structure
● Enables a coordinated response among various jurisdictions and functional agencies, both public and private
● Establishes common processes for planning and managing resources
ICS is used by all levels of government—Federal, State, tribal, and local—as well as by many nongovernmental
organizations and the private sector. ICS is the combination of facilities, equipment, personnel, procedures, and
communications operating within a common organizational structure, designed to aid in the management of resources
during incidents. ICS is also applicable across disciplines. It is structured to facilitate activities in five major functional
areas: Command, Operations, Planning/Intelligence, Logistics, and Finance/Administration. All the functional areas may
or may not be used depending on the needs of the incident.
3.6 SEMS Organizational Levels
Fully activated, SEMS consists of five organizational levels: field response, local government, operational areas, Cal OES
Mutual Aid Regions, and State government.
3.6.1 Field Response Level
The field response level is where emergency response personnel and resources, under the command of an appropriate
authority, carry out tactical decisions and activities in direct response to an incident or threat. Police and fire departments
of the incorporated areas within the OA serve at the field response level. SEMS regulations require the use of ICS at the
field level of a multi-agency or multi-jurisdictional incident. There are five major management functions in ICS:
Requests for any resources or support that cannot be filled at the field level are requested through a Department
Operations Center (DOC) or the City EOC and/or the County/OA EOC.
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3.6.2 Local Government Level
A local government is one of the five levels of SEMS. The basic role of a local government is to manage and coordinate the
overall emergency response and recovery activities within its jurisdiction. A local government under SEMS is defined as a
city, county, city and county, school district, or special district.
Riverside County
The County of Riverside Emergency Management Department has the lead responsibility for SEMS planning within the
County of Riverside organization. This involves:
• Communicating information within the County of Riverside on SEMS requirements and guidelines;
• Coordinating SEMS development among departments and agencies;
• Identification of all departments and agencies involved in field level response;
• Identification of departments and agencies with DOCs;
• Coordinating with other local governments, the operational area and volunteer and private agencies on
development of SEMS;
• Ensuring SEMS is incorporated into the County of Riverside Emergency Operations Plan and procedures;
• Ensuring SEMS is incorporated into the County of Riverside emergency ordinances, agreements, memorandum of
understandings, etc.;
• Identification of special districts that operate or provide services within the boundaries of the County of Riverside.
The emergency role of these special districts should be determined, and provisions made for coordination during
emergencies and
• Identification of local volunteer and private agencies that have an emergency response role. Contacts should be
made to develop arrangements for coordination in emergencies.
3.6.3 Operational Area Level
The operational area is defined in the Emergency Services Act as an intermediate level of the state's emergency services
organization consisting of a county and all political subdivisions within the County. Political subdivisions include cities and
special districts. There are 58 Operational Areas within the State representing each geographic county. The County OA has
an agreement in place that defines roles and responsibilities, as well as jurisdictional authority in an emergency.
The OA is responsible for:
● Managing and coordinating information, resources and priorities among local governments within the Riverside
OA;
● Serving as the coordination and communication link between the local governments within the operational area
and the regional level and
● Using multi-agency or inter-agency coordination to facilitate decisions for overall operational area level
emergency response activities.
The County of Riverside Emergency Management Department is the lead agency for the Riverside OA. All local, state and
federal governments should cooperate in organizing an effective operational area, but the operational area authority and
responsibility is not affected by the nonparticipation of any local government.
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Activation of the OA EOC during a State of Emergency or a Local Emergency is required by SEMS regulations under the
following conditions:
• A local government within the operational area has activated its EOC and requested activation of the OA EOC to
support their emergency operations;
• The county and one or more cities have proclaimed a local emergency;
• A city, city and county, or county has requested a governor's proclamation of a state of emergency, as defined in
the Government Code Section 8558(b);
• A state of emergency is proclaimed by the governor for the county or two or more cities within the operational
area;
• The OA is requesting resources from outside its boundaries. This does not include resources used in normal day-
to-day operations that are obtained through existing mutual aid agreements and
• The OA has received resource requests from outside its boundaries. This does not include resources used in
normal day-to-day operations which are obtained through existing mutual aid agreements.
Riverside County
The County of Riverside OA is responsible for coordinating with local governments and the field response level, and for
providing mutual aid within their capabilities. The County of Riverside will comply with SEMS regulations to be eligible for
state funding of response-related personnel costs and will:
● Use SEMS when a local emergency is declared or proclaimed, or the local government EOC is activated;
● Establish coordination and communications with Incident Commander(s) either through DOCs to the EOC or
directly to the EOC;
● Use existing mutual aid systems for coordinating fire and law enforcement resources;
● Establish coordination and communications between city and special district EOCs when activated, the Riverside
OA EOC, and any state or local emergency response agency having jurisdiction at an incident within the county's
boundaries and
● Use multi-agency or inter-agency coordination to facilitate decisions for overall local government level emergency
response activities.
3.6.4 Regional Level
Riverside County
The regional level manages and coordinates information and resources among operational areas. Cal OES has divided
California into three Administrative Regions – Inland, Coastal and Southern – which are further divided into six mutual aid
regions. The County of Riverside is in the Southern Administrative Region, and in Mutual Aid Region VI, which includes the
counties of San Diego, Imperial, San Bernardino, Inyo and Riverside. Region VI is managed through the Regional Emergency
Operations Center (REOC) at the Cal OES Southern Region Office, 4671 Liberty Avenue, Building 283, Los Alamitos, CA. The
REOC is managed and staffed by Cal OES personnel.
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Cal OES Mutual Aid and Administrative Regions
3.6.5 State Level
In response to the emergency needs and requests from local governments and operational areas, the state level manages
state resources and coordinates mutual aid among the mutual aid regions and between the regional and state levels. The
state level also serves as the coordination and communication link between the state and the federal disaster response
system. The State Cal OES office is located at 3650 Schriever Avenue, Mather, CA 95655.
3.6.6 Federal Level
The Department of Homeland Security has designated the Federal Emergency Management Agency (FEMA) to serve as
the main federal government contact during disasters and national security emergencies. In a disaster, different federal
agencies may be involved in the response and recovery operations. Federal disaster assistance is organized under the
concept of Emergency Support Functions as defined in the National Response Framework. All contact with FEMA and
other federal agencies is made through the Operational Areas to the State during the response phase. During the recovery
phase, cities, or special district may have direct contact with FEMA and other federal agencies. The FEMA Region IX Office
is located at 1111 Broadway, Suite 1200 Oakland, CA 94607.
3.7 SEMS Organization
SEMS has several features based on the Incident Command Organizational/ Response Levels System (ICS). The field
response level uses functions, principles, and components of ICS as required in SEMS regulations. Many of these field
response level features are also applicable at local government, operational area, regional and state levels. In addition,
there are other ICS features that have application to all SEMS levels.
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SEMS regulations require local governments to provide for the five management functions as the basis for structuring the
EOC organization:
Management: Responsible for overall emergency policy and coordination through the joint efforts of governmental
agencies and private organizations. In the Incident Command System (ICS), the Incident Commander (IC), with appropriate
policy direction and authority from the responding agency, sets the objectives to be accomplished and approves the
strategy and tactics to be used to meet those objectives. The IC must respond to higher authority. Depending upon the
incident’s size and scope, the higher authority could be the next ranking level in the organization up to the agency or
department executive. This relationship provides an operational link with policy executives who customarily reside in the
Department Operations Center (DOC) or EOC, when activated.
Operations: Responsible for coordinating all jurisdictional operations in support of the emergency response through
implementation of the local government's EOC Action Plan. At the Field Level, the Operations Section is responsible for
the coordinated tactical response directly applicable to, or in support of the objectives in accordance with the Incident
Action Plan (IAP). In the EOC, the Operations Section Coordinator manages functional coordinators who share information
and decisions about discipline-specific operations.
Planning/Intelligence: Responsible for collecting, evaluating, and disseminating information; developing the EOC Action
Plan and After-Action Report; and maintaining documentation. Planning/Intelligence also maintains information on the
current and forecasted situation and on the status of resources assigned to the emergency or the EOC. As needed, Unit
Leaders are appointed to collect and analyze data, prepare situation reports, develop action plans, set Geographic
Information Systems (GIS) priorities, compile and maintain documentation, conduct advance planning, manage technical
specialists, and coordinate demobilization.
Logistics: Responsible for providing facilities, services, personnel, equipment, and materials. Unified ordering takes place
through the Logistics Section Supply Unit to ensure controls and accountability over resource requests. As needed, Unit
Leaders are appointed to address the needs for communications, food, medical, supplies, facilities, and ground support.
Finance/Administration: Responsible for financial activities and other administrative aspects. As needed, Unit Leaders are
appointed to record time for incident or EOC personnel and hired equipment, coordinate procurement activities, process
claims, and track costs.
3.7.1 SEMS Components
● Management by Objectives: The Management by Objectives feature of ICS as applied to SEMS, means that each
SEMS level establishes for a given operational period, measurable and attainable objectives to be achieved. An
objective is an aim or end of an action to be performed. Each objective may have one or more strategies and
performance actions needed to achieve the objective. The operational period is the length of time set by
command at the field level, and by management at other levels to achieve a given set of objectives. The
operational period may vary in length from a few hours to days and will be determined by the situation.
● Operational Period: The operational period is the length of time set by command at the Field Response level and
by management at other levels to achieve a set of objectives. This period may vary in length from a few hours to
days, command my change the length of the operational period and it will be determined by the situation.
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● Incident Action Plans: At the field response level, written or verbal incident action plans contain objectives
reflecting the overall incident strategy and specific tactical action and supporting information for the next
operational period. Incident action plans are essential and required element in achieving objectives under ICS.
● Organizational Flexibility – A Modular Organization: The intent of this SEMS feature is that at each SEMS level:
Modular Organization 1) only those functional elements that are required to meet current objectives need to be
activated, and 2) that all elements of the organization can be arranged in various ways within or under the five
SEMS essential functions. The function of any non-activated element will be the responsibility of the next highest
element of the organization. Each activated element must have a person in charge of it; however, one supervisor
may oversee more than one functional element. For example, to establish a "Planning/Intelligence and Logistics
Section," it is better to initially create the two separate functions. If necessary, for a short time it is acceptable to
place one person in charge of both functions. That way, the transfer of responsibility can be made easier. The
reasons not to combine positions are:
● If they need to be separated later, this could cause confusion due to the mix of assignments, staffing, etc.
● This creates a "non-standard" organization, which would be confusing to incoming agencies.
Also, General Staff, those functions directly under Management, such as liaison, safety, public information, should
not be combined due to the importance and specific nature of these functions.
● Organizational Unity and Hierarchy of Command: Organizational unity means every individual within an
organization has a designated supervisor. Hierarchy of management/command means all functional elements
within each activated SEMs level are linked together to form a singular overall organization with appropriate span
of control limits
● Span of Control: Maintaining a reasonable span of control is the responsibility of every supervisor at all SEMS
levels. The optimum span of control is one-to-five, meaning that one supervisor has direct supervisory authority
over five positions or resources. The recommended span of control for supervisory personnel at the field response
level and all EOC levels should be in the one-to-three to one-to-seven range. A larger span of control may be
acceptable when the supervised positions or resources are all performing a similar activity.
● Personal Accountability: An important feature of ICS applicable to all SEMS levels is personnel accountability. This
is accomplished through the Organizational Unity and Hierarchy of Command or Management feature along with
the use of check-in forms, position logs and various status keeping systems. The intent in bringing this ICS feature
into SEMS is to ensure that there are proper safeguards in place so all personnel at any SEMS level can be
accounted for at any time.
● Common Terminology: In ICS, common terminology is applied to functional elements, position titles, facility
designations and resources. The purpose of having common terminology is to rapidly enable multi-agency,
multijurisdictional organizations and resources to work together effectively. This feature, as applied to all SEMS
levels, would ensure that there is consistency and standardization in the use of terminology within and between
all five SEMS levels.
● Resource Management: In ICS, resources management describes the ways in which field level resources are
managed and how status is maintained. At all SEMS levels, there will be some functional activity related to
managing resources. This will vary from level to level in terms of directing and controlling, to coordination, to
resource inventorying. Procedures for effective resources management must be geared to the function and the
level at which the function is performed.
● Integrated Communications: This feature of ICS relates to: hardware systems; planning for system selection and
linking; and the procedures and processes for transferring information. At the field response level, integrated
communications are used on any emergency. At all EOC levels, and between all SEMS levels, there must be a
dedicated effort to ensure that communications systems, planning, and information flow are being accomplished
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in an effective manner. The specifics of how this is accomplished at EOC levels will be different than at the field
response level.
● Response Information Management System: To achieve integrated communications between all EOC
Management System (RIMS) levels of SEMS, the Response Information Management System (RIMS) was
developed. RIMS is an internet-based system used to coordinate and manage the State's response to disasters
and emergencies. RIMS automate reporting of information and tracking resources. RIMS was developed by OES
in 1995 and now over 2,000 internal and external clients access RIMS via the Internet. RIMS is available to all cities,
special districts, and state agencies within California that have a computer with access to the Internet. Web access
to RIMS is controlled by user identifications and passwords. Web browser clients and Internet access are standard
and supported in nearly every government agency. RIMS user base has expanded from 137 agencies to 2,500 by
developing the Internet-based system.
3.7.2 EOC Activation Levels
City of Menifee
Management Watch
The City of Menifee monitors and notifies all EOC Staff when there is severe weather watches or warnings,
including flooding, wind, etc. Some management watch activation triggers include:
• Natural disasters that is forecasted and precautions or protective measures are needed.
• Incident that is causing damage within the city but is not at the level of activation
EOC Activation Levels
Below is more information pertaining to the various EOC activation levels as well as a table (Figure 3.7.2 City of
Menifee EOC Activation Levels).
• Level 1 – This EOC activation level is considered for major incidents. For these types of incidents, full EOC staff
may be assigned, local proclamation will occur and additional resources may be requested.
• Level 2 – This EOC activation level is considered for moderate incidents. For these types of incidents, additional
staff may be assigned to the EOC to assist with EOC operations. Local proclamation may occur depending on
incident details.
• Level 3 - This EOC activation level is considered for minimum incidents. For these types of incidents, limited staff
may be monitoring conditions and adequate resources may be available.
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Figure 3.7.2 City of Menifee EOC Activation Levels
ACTIVATION
LEVEL
EVENT TYPES STAFFING LEVEL
1
(Major)
• Major earthquake 6.6 or greater magnitude.
•Major widespread flooding or wind damage occurring.
•Western United States, So. Cal or Countywide utility
outage.
•Communications failure.
•Water conveyance system damage.
•Fuel/natural gas failure.
•Major hazardous materials.
•Wildland urban interface fire.
•Major law enforcement event(s).
EOC Staff needed:
•Management Staff
•All EOC sections personnel
•Fire and Law enforcement
representatives
•Other agency representatives if
applicable
level 2
(Moderate)
• Minor to moderate earthquake 5.6 to 6.5 magnitude
with damage.
•Moderate flooding or wind warning occurring or
imminent.
•Major transportation incident.
•Moderate hazardous materials.
•Wildland urban interface fire.
•Multiple law enforcement event(s).
EOC Staff needed:
•Management Staff
•Certain EOC personnel depending on
incident conditions
•Fire and Law enforcement
representatives
•Other agency representatives if
applicable
Level 3
(Minor)
• Moderate earthquake 4.6 to 5.5 magnitude with
damage.
•Minor flooding occurring, flood or wind watch.
•Countywide utility outage.
•Moderate transportation incident.
•Minor hazardous materials.
•Wildland urban interface fire.
•Law enforcement event.
EOC Staff needed:
•Management Staff
•Certain EOC personnel depending on
incident conditions
•Fire and Law enforcement
representatives
•Other agency representatives if
applicable
Management
Watch
•Isolated weather event.
•Isolated utility outage.
•Minor transportation incident.
•Fire red flag warning.
•Community events/festivals.
Staff needed:
•Emergency Management Staff / PIO
(remote monitoring)
•PW Standby on the field monitoring
•Directors will be notified of incident
conditions via email once per day (or
as conditions change)
•Riverside County EMD Duty officer
will be notified if applicable
Normal Operating
Conditions
• Normal operating conditions
•No EOC staff required
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Riverside County
Below is a chart as well as more information pertaining the County’s various EOC activation levels.
Management Watch
Management Watch is the initial stage of response activities for the Operational Area response without an OA
emergency proclamation. Management Watch requires pre-designated officials to be notified, who will collect
and analyze situation information and refer other matters for executive decision. Riverside County Emergency
Management Department will monitor current events and notify the CEO that Management Watch is being
initiated. At the discretion of the EOC Director, or designee, the following activities may be taken:
• Recall County/OA EOC staff to the office as necessary for the situation
• Make necessary preparations to activate the County/OA EOC
• Establish communications with key County officials to assess the situation
• Establish communications with appropriate Riverside County OA partners, such
as cities, Special Districts, schools, and/or Tribal Governments
• Coordinate emergency public information with the appropriate PIO
• Anticipate EOC logistical needs if situation escalates, e.g., food, lodging, supplies, etc.
If an incident requires additional staffing beyond Management Watch, an EOC activation follows levels similar to the state
of California’s Emergency Plan. These levels correlate with staffing requirements of the EOC.
Level Three EOC Activation: Level three activation is the minimum EOC activation for minor events. For this
incident local resources are adequate and available; an emergency proclamation may or may not be proclaimed.
Management, Section and Deputy Chiefs, and necessary Branches and Units will be activated.
Level Two EOC Activation: A moderate to severe emergency warrants a level two activation. At this level local
resources are not adequate and regional or state mutual aid may be required. A Local Emergency is proclaimed,
and State of Emergency may be proclaimed. Most positions in the EOC are staffed with some staff fulfilling more
than one SEMs function. EOC staffing includes Management, Section and Deputy Chiefs, and necessary Branches
and units.
Level One EOC Activation: Level one activation occurs when county resources are overwhelmed, and State or
Federal resources are required. A Local and State of Emergency are proclaimed, and a Presidential declaration of
an emergency or disaster is requested. The EOC will be fully staffed. All response and early recovery activities will
be directed from the EOC. Management, Section and Deputy Chiefs, all Branches, and necessary Units will be
activated.
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Figure 3.7.2: EOC Activation Levels for Riverside County OA
ACTIVATION LEVEL EVENT TYPES STAFFING LEVEL
1
(MAJOR)
•Major earthquake 6.6 or greater magnitude.
•Major widespread flooding or wind damage occurring.
•Western United States, So. Cal or Countywide utility outage.
•Communications failure.
•Water conveyance system damage.
•Fuel/natural gas failure.
•Major hazardous materials.
•Conflagration in urban area.
•Wildland urban interface fire.
•Major law enforcement event(s).
•Declared State of War emergency.
•National security emergency.
•Management Staff
•Section & Deputy Chiefs
•All Branches
•Units, as necessary
2
(MODERATE)
•Minor to moderate earthquake 5.6 to 6.5 magnitude with damage.
•Moderate flooding or wind warning occurring or imminent.
•Supervisorial District utility outage.
•Water system compromised.
•Major transportation incident.
•Moderate hazardous materials.
•Conflagration in urban area.
•Wildland urban interface fire.
•Multiple law enforcement event(s).
•National security emergency.
•Major public health emergency.
•Management Staff
•Section & Deputy Chiefs
•Branches, as necessary
•Units, as necessary
3
(MINOR)
•Moderate earthquake 4.6 to 5.5 magnitude with damage.
•Minor flooding occurring, flood or wind watch.
•Countywide utility outage.
•Moderate transportation incident.
•Minor hazardous materials.
•Conflagration in urban area.
•Wildland urban interface fire.
•Law enforcement event.
•National security event.
•Moderate public health emergency.
•Management Staff
•Section & Deputy Chiefs
•Branches, as necessary
•Units, as necessary
MANAGEMENT WATCH /
UNUSUAL EVENT
•3.5 to 4.5 magnitude earthquake or earthquake swarms near major fault(s).
•Isolated weather event.
•Isolated utility outage.
•Minor transportation incident.
•Fire red flag warning.
•Emergency affecting 1 or more surrounding OA's.
•Community events/festivals.
•Low public health emergency.
•Duty Chief
•Duty Officer
•Other EMD Staff, as necessary
STEADY STATE
•Minor earthquake 3.0 to 3.9 magnitude.
•Rolling blackouts.
•Homeland Security Advisory System-Low.
•Low risk of terrorist attacks.
•Duty Officer
•Emergency Management
Center
*Activation levels align with the State of California and the Federal Emergency Management Agency. See 2017 California State Emergency Plan for
further guidance.
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3.8 Field Level Interface with the EOC
The concepts, principles, and organizational structure of the ICS will be used in managing field operations. The size,
complexity, hazard environment, and objectives of the situation will determine the ICS organizational size and the support
that will be required for field activities. The incident will be managed by objectives to be achieved that were developed
using the action planning process.
Members of the IC Command and General Staff will communicate with the OA EOC, either via a DOC or directly. Some
members of the EOC Command or General Staff may be asked to attend briefings or planning meetings at an Incident
Command Post.
3.8.1 Field/EOC Communications and Coordination
City of Menifee
The City of Menifee field staff notify their supervisor when there are any known incidents. Once supervisors and managers
are notified, Emergency Management Staff will determine with the help of the EOC Director and Section Chiefs if there is
a need for EOC Activation or response. If the incident is small, field staff will resolve the known issue. Sometimes, Law
Enforcement and Fire will also be notified depending on the incident type.
Riverside County
Typically, field to EOC communications will occur at the Command and General Staff levels or, if they are established, field
units will communicate with a Department Operations Center (DOC) who will, in turn, relay the information to the
appropriate section/function in the Riverside OA EOC.
The OA EOC will communicate situation and resource status information to the Southern REOC via appropriate means.
3.8.2 Field/EOC Direction and Control Interface
The Director of Emergency Services, or designee, will establish jurisdictional objectives and priorities and communicate
those to everyone in the organization through the EOC Action Plan. The EOC Action Plan does not direct or control field
units but supports their activities. Incident Commander(s) will ensure incident objectives and priorities are consistent
with those policies and guidelines established at the county level by the Director of Emergency Services, or designee.
It is the responsibility of Incident Commanders to communicate critical information to the Director of Emergency Services,
or designee, in a timely manner.
3.8.3 Field/EOC Coordination with Department Operations Centers (DOCs)
If a department within the County establishes a DOC to coordinate and support their departmental field activities, its
location, time of establishment and staffing information will be communicated to the County OA EOC. All communications
with the field units of that department will be directed to the DOC who will then relay situation and resource information
to the County OA EOC. DOCs act as an intermediate communications and coordination link between field units and the
Riverside OA EOC.
3.9 EOC Action Plans
At local, operational area, regional and state levels, the use of EOC action plans provide designated personnel with
knowledge of the objectives to be achieved and the steps required for achievement. Action plans not only provide
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direction, but they also serve to provide a basis for measuring achievement of objectives and overall system performance.
Action planning is an important management tool that involves:
● A process for identifying priorities and objectives for response or recovery efforts and
● Documentation of the priorities, objectives, tasks, and personnel assignments.
The action planning process should involve the Management Staff and General Staff along with other EOC elements,
special district representatives, and other agency representatives as appropriate. The Planning/Intelligence Section is
normally responsible for development of the action plan and for facilitation of action planning meetings.
Action plans are developed for a specified operational period that may range from a few hours to 24 hours. The operational
period is determined by first establishing a set of priority actions that need to be performed. A reasonable time frame is
then established for accomplishing those actions. The action plans need not be complex but should be sufficiently detailed
to guide EOC elements in implementing the priority actions.
3.10 After Action/Corrective Action Reports
City of Menifee
The City of Menifee completes an After Action Report once the incident is no longer a threat. Emergency Management
Staff will coordinate the meeting and will develop the plan with the feedback provided by EOC Personnel. Emergency
Management Staff will be responsible for provide the After Action Report to the county or Cal OES if needed.
Riverside County
SEMS makes it a requirement to complete and transmit an After Action Report to Cal OES within 120 days of the close of
the incident period.
The Emergency Services Act, Section 8607 (f) mandates that the County in cooperation with involved state and local
agencies complete an After Action Report within 120 days after each declared disaster.
An After Action/Corrective Action Report serves the following important functions:
● Provides a source for documenting response and early recovery activities;
● Identifies problems and successes during emergency operations;
● Analyzes the effectiveness of the different components of SEMS and
● Plans corrective action for implementing recommended improvements to existing emergency response efforts.
The Riverside County Emergency Management Department will be responsible for the development of the After Action
Report with input from other departments as needed.
3.11 Coordination with Emergency Response Levels
3.11.1 Coordination with Field Response Level
Coordination among SEMS levels is clearly necessary for effective emergency response. In a major emergency, Riverside
OA EOC may be activated to coordinate the overall response while the ICS is used by field responders. Incident
Commanders may report pertinent information to DOCs, which in turn will report and coordinate with the EOC. When the
Riverside OA EOC is directly supporting Incident Command teams, the EOC is operating in a centralized coordination and
support mode.
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3.11.2 Coordination within the Riverside Operational Area
Coordination and communications should be established between activated local government EOCs and the OA. The
communications link may be through the radio system, telephone, fax, email, or amateur radio to ensure notifications,
information sharing, and reporting are completed.
3.11.3 Coordination with Special Districts
A special district may serve several communities and county unincorporated areas. Some special districts serve multiple
jurisdictions. In an emergency, the special district may wish to provide a liaison representative to the Riverside OA EOC to
facilitate coordination and communication with the various entities it serves, through appropriate mode of
communications.
3.11.4 Coordination with Volunteer and Private Sector Agencies
Riverside OA EOC will establish communication with private and volunteer agencies that assist the county during
emergencies, e.g., American Red Cross, Volunteers Active in Disasters (VOAD), faith-based organizations, and community-
based organizations. These agencies may assign a representative to the Riverside OA EOC as an Agency Representative.
Some agencies may have several personnel participating in functional elements in the Riverside OA EOC, e.g., Red Cross
personnel may be part of the staffing for the Care and Shelter Unit of the Riverside OA EOC.
Riverside OA EOC will establish communications with Business EOC partners that assist the county during emergencies.
Most critical infrastructure in the county is owned by private agencies and establishing joint operations improves the Oa’s
response and recovery operations.
Agencies that have countywide response roles and cannot respond to numerous city EOC’s should be represented within
the Riverside OA EOC. Coordination with volunteer and private agencies that do not have representatives at an EOC may
be accomplished through telecommunications, liaison with community councils that represent several agencies, or
involvement of agencies in special multi-agency groups on specific issues.
3.12 Statewide Emergency Management
Governments at all levels must work together effectively, along with the private sector, business and industry, community-
based organizations and volunteers, to meet the challenges posed by a disaster.
All resources available within the State that may be applied in disaster response and recovery phases, together with the
private sector, are collectively referred to as the California Emergency Organization. During a state of war emergency, a
state of emergency, or a local emergency, Cal OES will coordinate the emergency activities of all State agencies (California
Emergency Services Act, §8587).
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Emergency mutual aid response and recovery activities are generally conducted at
the request and under the direction of the affected local government. Some
emergency responses are led by designated State agencies that will be assigned
authority at those emergencies or disasters.
Resource requests for response and recovery originate at the lowest level of
government and are progressively forwarded to the next level until filled. When
support requirements cannot be met with State resources, the State may request
assistance from federal agencies having statutory authority to aid in the absence of
presidential declarations. The State may also request a Presidential Declaration of
an Emergency or Major Disaster under the provisions of the Robert T. Stafford
Disaster Relief and Emergency Assistant, Public Law 93288 as amended.
3.12.1 Mutual Aid/Assistance Agreement
The California Disaster and Civil Defense Master Mutual Aid Agreement is based on
a statewide mutual aid system designed to provide additional resources to the
state’s political subdivisions whenever their own resources are overwhelmed or
inadequate. Various departments and agencies within the political subdivisions,
municipal corporations, and public agencies agree to assist each other by providing
resources during an emergency. The agreement provides for each signatory entity
to offer aid during an emergency without expectation of reimbursement. Riverside
County has established best practices by instituting pre-incident mutual
aid/assistance agreements with surrounding Operational Areas. Pre-Incident
agreements create an opportunity to move resources quickly across county lines
since questions of cost, liability, and risk consequence have been resolved prior to
the emergency.
Riverside County
The County of Riverside is a participant in the following mutual aid agreements:
● California Master Mutual Aid Agreement;
● Region VI Fire and Rescue Operations Plan;
● Region VI Law Enforcement Mutual Aid Agreement;
● Region VI Public Works Mutual Aid Agreement;
● Region VI Regional Disaster Medical and Health Mutual Aid Agreements;
● Emergency Management Mutual Aid Agreement;
● Volunteer and Private Agencies Mutual Aid Agreement and
● Riverside Operational Area Agreement.
3.12.2 Emergency Management Assistance Compact (EMAC)
California is a signatory to the interstate EMAC; a congressionally ratified organization that provides form, structure, and
procedures for rendering emergency assistance between states. Once the governor has declared a state of emergency,
Cal OES will assess the needs for the emergency incident. California can then request resources through the EMAC network
for assistance provided by other states in the nation. The use of EMAC resolves two of the key issues regarding mutual
aid, liability and reimbursement, so that a disaster impacted state can request and receive assistance from other member
states quickly and efficiently.
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3.12.3 Mutual Aid System
City of Menifee
The City of Menifee will provide mutual aid based on the Operational Area’s needs. The aid will be determined by the
incident details as well as by City approval.
Riverside County
The statewide mutual aid system, operating within the framework of the Master Mutual Aid Agreement, allows for the
progressive mobilization of resources to and from emergency response agencies, local governments, operational areas,
regions, and state with the intent to provide requesting agencies with adequate resources.
The statewide mutual aid system includes several discipline-specific mutual aid systems, such as fire and rescue, law,
medical, and public works, among others. The adoption of SEMS and NIMS does not alter these existing systems but
enhances the facilitation of mutual aid through the local government, operational area, regional, and state levels.
3.12.4 Mutual Aid Coordinators
To facilitate mutual aid, discipline-specific mutual aid systems work through designated mutual aid coordinators at the
operational area, regional and state levels. The basic role of a mutual aid coordinator is to receive mutual aid requests,
coordinate the provision of resources from within the coordinator's geographic area of responsibility and pass on unfilled
requests to the next level. Law Enforcement, Fire and Rescue Services, and the Medical Health Operational Area
Coordinator work within existing state mutual aid systems for requests and assignments of mutual aid.
When EOC’s are activated, all discipline-specific mutual aid systems should establish coordination and communications
within the respective local, operational area, regional, or state EOC’s.
Figure 3.12.4: Discipline Specific Mutual Aid System
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3.12.5 The County of Riverside/OA Mutual Aid Requests
Cities within the County of Riverside will make mutual aid requests through the Riverside OA EOC. The County of Riverside
will make mutual aid requests through the Cal OES Southern REOC. Requests for Fire and Law Enforcement mutual aid will
be made through existing Regional Mutual Aid Coordinators that may be present at the Riverside OA EOC.
3.13 Emergency Organization
City of Menifee
The City of Menifee’s Emergency Organization consists of city staff who are deemed Disaster Service Workers. Designated
staff are part of the City’s Emergency Organization which includes five sections including Management, Operations,
Planning & Intelligence, Finance and EOC Policy group. Staff are selected based on close relation to everyday functions or
by the Department Director’s discretion. Menifee’s EOC staff is typically divided into two shifts to sustain longer-term
operations. Menifee uses WebEOC emergency management software and other communication tools to share
information with the county and other agency EOCs. Below is the City of Menifee’s Organizational Chart that displays all
of the EOC roles within the organization.
Figure 3.13 City of Menifee Organizational Chart
Riverside County
The California Emergency Services Act requires the County of Riverside to manage and coordinate the overall emergency
response and recovery activities within its jurisdiction. The County Director of Emergency Services, per Riverside County
Ordinance 533.6 is responsible to impress into service all officers and employees of the County of Riverside, together with
volunteers, groups, and organizations enrolled to aid them during an emergency, to constitute the emergency
organization of the County of Riverside. All departments and agencies will use the ICS for emergency response and provide
emergency related information to the Riverside OA EOC. The Emergency Organization tables in section 3.13.1.1-3.13.1.5
show the County departments within the SEMS/NIMS concept.
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3.13.1 EOC Staff and Positions
3.13.1.1 Management Section
City of Menifee
The EOC Management section is headed by the EOC Director. This section is responsible for incident response objectives,
priorities and validates the information provided to residents, officials and the media.
Figure 3.13.1.1 City of Menifee – EOC Management Section Roles
EOC Position Position Overview
EOC Director
The EOC Director has the overall responsibility and authority for the operation of the Emergency
Operations Center (EOC). The EOC Director will assure that the EOC is staffed and operated at a
level commensurate with the emergency.
EOC Coordinator
The EOC Coordinator is responsible for ensuring the Emergency Operations Center (EOC) is
equipped and staffed to respond effectively to major disasters and emergencies. This position
also serves as the primary point of contact for all incoming personnel assigned to the EOC.
Public Information Officer
The Public Information Officer (PIO) serves as the primary point of contact between the EOC, the
media and the public. The Public Information Officer will prepare information releases, brief
media representatives, and provide information for press conferences. The PIO will also provide
guidance as appropriate to other departments/agencies on the release of emergency related
information.
Public Information Officer
Support/Messaging
The Public Information Officer Support/Messaging assists the Public Information Officer in
completing press releases, press packets and any other duties requested by the PIO.
Safety Officer
When activated, the Safety Officer position at the EOC is to ensure that a safe working
environment is established and maintained within the facility. The Safety Officer will routinely
inspect and correct any deficiencies in the operating environment of the EOC. The Safety Officer
will also ensure that personnel working in EOC positions are not over stressed or working for
extended period that may jeopardize their health.
Liaison Officer
The Liaison Officer function is to provide a primary point of contact for all incoming agency
representatives assigned to the EOC. The Liaison Officer will ensure that agency representatives
are provided with the necessary workspace, communications, information and internal points of
contact necessary to perform their responsibilities. The Liaison Officer will also ensure that the
EOC Director is informed as to what agencies are represented in the EOC.
Security Officer
When activated, the Security Officer position provides access control for the EOC facility. The
EOC Director will establish policy and procedures for access. The Security Officer will normally
oversee personnel check-in and check-out rosters.
EOC Policy Advisor/Legal
Counsel
The EOC Policy Advisor/Legal Counsel will advise the City Council, EOC Director, Section Chiefs,
and Branch Directors of the legality and/or legal implications of contemplated emergency actions
and/or policies. The EOC Policy Advisor/Legal Counsel may assist remotely or be present at the
Emergency Operations Center (EOC).
EOC Runner
The EOC Runner receives, records, and routes information about resource reporting of the
incident, resource status, situation, tactical and administrative information. EOC Runners are
essentially responsible for distributing hard copy material to personnel at the EOC.
EOC Operator The EOC Operator is responsible for answering all incoming calls in the EOC and forwarding to
appropriate section as necessary.
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Riverside County
The EOC Director, Deputy EOC Directory, EOC Manager, Deputy EOC Manager, Policy Group, Safety Officer Security Officer,
Alert and Warning Coordinator, Liaison Officer, Tribal Officer, and Public Information Officer constitute the Management
Section of the Operational Area EOC. This team has overall responsibility for management of the EOC and provides
support and direction for the General Staff.
The Section Chiefs for Operations, Planning, Logistics, and Finance/Administration constitute the General Staff and are
responsible for overseeing the internal function of their respective sections and interacting with other Section Chiefs, the
EOC Director, EOC Manager, other entities in the EOC to ensure the effective functioning of the EOC. The table below
shows the organizational structure for the Management Section.
Figure 3.13.1.1
EOC Position Definition Position Staffing
EOC Director The County Executive Officer is
Director of Emergency Services but
may delegate his/her authority to any
of the Assistant County Executive
Officers or the Director of the
Emergency Management Department.
The OA EOC Director who manages
and coordinates the county’s
emergency response.
Riverside County Executive Office or
Riverside County Emergency
Management Department when
delegated
Deputy EOC Director The Deputy EOC Director oversees
EOC activities in the absence of the
EOC Director.
Riverside County Emergency
Management Department
EOC Manager The EOC Manager is responsible for
the overall function of the County OA
EOC facility.
Riverside County Emergency
Management Department
Deputy EOC Manager The Deputy EOC Manager oversees
the overall function of the County OA
EOC in the absence of the EOC
Manager.
Riverside County Emergency
Management Department
Policy Group The Policy Group provides executive
level oversight during a disaster.
Executive Office (Executive Officer
and all Assistant Executive Officers)
Riverside County Emergency
Management Department
Safety Officer The Safety Officer ensures Emergency
Operations Center facility and EOC
personnel safety.
Human Resources
Security Officer The Security Officer ensures the
security of the facility and personnel.
District Attorney
Liaison Officer The Liaison Officer facilitates ongoing
communication with partner agency
representatives.
Riverside County Emergency
Management Department
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EOC Position Definition Position Staffing
Public Information Officer The Public Information Officer
manages media inquiries, information
dissemination, and on-going activities
of the Joint Information System.
Executive Office
Public Information Support The Public Information Support
position assists with the management
of media relations and inquiries,
information dissemination, and
ongoing activities of the Joint
Information System.
Riverside County Emergency
Management Department
Riverside County Department of
Public Social Services
Riverside University Health System -
Public Health
3.13.1.2 Operations Section
City of Menifee
The operations section is headed by the operations chief. The operations chief is determined by the incident details. The
operations section ensures resources are assigned and tasks are completed to achieve the incident response objectives.
Figure 3.13.1.2 City of Menifee – EOC Operations Section Roles
EOC Position Position Overview
Operations Chief
The Operations Chief is responsible for the management of all activities directly applicable
to emergency response and coordination in support of all tactical operations and safety
activities in the field. The Operations Chief participates in the development and execution
of the Incident Action Plan (IAP).
Damage Assessment Unit Leader
The Damage Assessment Unit Leader is responsible for providing communication with the
field level and/or coordinating the Initial Damage Estimate (IDEs); coordinating with public
and private sector representatives to identify damages.
Mass Care & Shelter Unit Leader
The Mass Care and Shelter Unit Leader is responsible for, and coordinates with, Riverside
County Operational Area (OA) and volunteer agencies to provide food, potable water,
clothing, shelter, animal welfare, emotional support, and other basic necessities of persons
impacted by a disaster. The Mass Care and Shelter Unit provides a central registration and
inquiry service to reunite families and respond to outside welfare inquiries. The unit leader
assists the American Red Cross in the setup, operation, and take-down of any emergency
shelters or mass care sites established due to the emergency.
Debris Removal Unit Leader The Debris Removal Unit Leader is responsible for the protection of the general public
health and welfare through efficient management of the City’s solid waste system.
Fire & Rescue Unit Leader
The Fire and Rescue Unit Leader is responsible for ensuring the provision of fire protection,
medical, and rescue services. The Fire and Rescue is further responsible for coordinating
fire and rescue mutual aid services when day-to-day mutual aid resources are exhausted.
Law Enforcement Unit Leader
The Law Enforcement Unit Leader coordinates, and has the authority to activate the
Emergency Alert System (EAS), providing warning information, evacuation procedures,
traffic control, and public security and order; assists the Riverside County Sheriff
Department, who is responsible for Coroner activities, in the discharge of their duties;
submits requests for mutual aid; coordinates animal evacuation, and care for pets and
livestock; and coordinates search and rescue teams.
Medical & Public Health Unit Leader The Medical & Public Health Unit Leader is responsible for assisting in the provision of
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medical, mental, and public health care for the residents and visitors of the City.
Utilities Unit Leader The Utilities Unit Leader acts as the Liaison between private utility companies and the
County.
Riverside County
The Operations Section implements all tactical activities focused on reducing the immediate hazard, saving lives and
property, establishing situational control, and restoring normal operations. Lifesaving and responder safety will always
be the highest priorities and the first objectives in the EOC Action Plan.
The Operations Section is responsible for supporting field activities to include but not be limited to: coordination of mass
care and shelter, road closure information, building assessment and use, utility status, etc.
Figure 3.13.1.2A
EOC Position Definition Position Staffing
Operations Chief The Operations chief manages the
Operations Section and provides the
Planning and Intelligence Section with
intelligence collected from each branch
while also directing the execution of
Operations Section objectives.
Riverside County Emergency
Management Department
Deputy Operations Chief:
The Deputy Operations Chief serves as the
Operations Chief in their absence.
Riverside County Emergency
Management Department
Fire and Rescue Branch Director The Fire and Rescue Branch Director
coordinates functions assigned to the Fire
& Rescue Branch and obtains and shares
incident information between the Incident
Command Post (ICP) and the EOC
Cal FIRE/Riverside County Fire
Fire Conflagration Unit The Fire Conflagration Unit provides the
EOC with intelligence regarding fire
conflagrations.
Cal FIRE/Riverside County Fire
Urban Search and Rescue Unit The Urban Search and Rescue Unit
supports Urban Search & Rescue response
operations.
Cal FIRE/Riverside County Fire
Hazardous Materials Unit The Hazardous Materials Unit supports
hazardous material incident response and
recovery operations.
Riverside County Department of
Environmental Health or CAL
FIRE/Riverside County Fire
Hazardous Materials Unit
Law Enforcement Branch Director The Law Enforcement Branch Director
supports the development of alert and
warning messages and provides
intelligence regarding road closures and
evacuations.
Riverside County Sheriff’s
Department
Traffic Management Unit The Traffic Management Unit coordinates
and communicates traffic management
intelligence between field and OA EOC
personnel.
Riverside County Sheriff’s
Department
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EOC Position Definition Position Staffing
Fatalities Management Unit The Fatalities Management Unit
coordinates information sharing in the OA
EOC with the Sheriff Department
Operations Center (DOC) Coroner Unit; if
the Sheriff DOC is not activated this unit in
the EOC executes the Sheriff-Coroner
mass fatality plan.
Riverside County Sheriff’s
Department
Facilities Security Unit The Facilities Security Unit coordinates
security at County owned, leased, or
operated facilities
Riverside County Sheriff’s
Department
Evacuation/Reentry Unit The Evacuation/Reentry Unit coordinates
evacuation and re-entry within the
Sheriff’s Department jurisdictions. If
appropriate, communicates with local
police departments regarding the plans for
evacuation and re-entry.
Riverside County Sheriff’s
Department
Medical & Health Branch Director The Medical & Health Branch Director
coordinates with the Medical Health
Department Operations Center (MH DOC)
and coordinates response activities within
the county Medical Health System.
Riverside University Health
System - Public Health or
Riverside County Emergency
Management Department
Public Health Unit The Public Health Unit coordinates public
health-related activities amongst public
and private response agencies including
hospitals and the Medical Health DOC.
Riverside University Health
System-Public Health (RUHS-PH)
or Riverside County Emergency
Management Department
EMS Unit The EMS unit gathers data, communicates
and coordinates with the MH DOC
regarding pre-hospital provider status,
communication and resources.
Riverside County Emergency
Management Department
Behavioral Health Unit The Behavioral Health Unit coordinates
behavioral health staffing at shelters and
other locations to meet the psychological
needs of the public, first responders. The
Behavioral Health Unit also staffs the
same position in the MH DOC.
Riverside University Health
System- Behavioral Health
Environmental Health Unit The Environmental Health Unit monitors
environmental impacts during incidents
and coordinates food and water safety
messages with the alert and warning
group. Coordinates and communicates
with the MH DOC and shares information
with the public.
Riverside County Department of
Environmental Health
Mass Care and Shelter Branch The Mass Care and Shelter Branch Riverside County Department of
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EOC Position Definition Position Staffing
Director Director coordinates the assessment of
mass care needs as well as short and long-
term housing requirements for the
community.
Public Social Services
Whole Community Assessment Unit The Whole Community Assessment Unit
coordinates with shelter managers to
ensure whole community needs are met.
Riverside County Emergency
Management Department
Functional Assessment Services Unit The Functional Assessment Services Unit
mobilizes and tracks Functional
Assessment Service Team (FAST) team
staff which conduct facility assessments to
ensure accessibility for all residents and
shelter sites.
Riverside County Emergency
Management Department
Senior Services Unit The Senior Services Unit coordinates with
Mass Care Branches and Groups and/or
shelter site managers to ensure the needs
of seniors are addressed.
Riverside County Office on Aging
Parks and Open Space Unit The Parks and Open Space Unit
coordinates use of parks and open spaces
for Care and Shelter sites.
Riverside County Parks and
Open Space District
Mass Care Unit The Mass Care Unit coordinates with
shelter site managers to provide guidance
on matters relating to care and shelter.
Riverside County Department of
Public Social Services
American Red Cross Liaison The American Red Cross Liaison
coordinates Mass Care in collaboration
with the Mass Care and Shelter Branch.
Riverside County Chapter of
American Red Cross
Animal Services Unit The Animal Services Unit coordinates all
aspects of animal care and shelter and
communicates with field personnel.
Riverside County Department of
Animal Services
Construction & Engineering Branch
Director
The Construction & Engineering Branch
Director ensures timely communication
and coordination between the EOC and
field personnel.
Riverside County Transportation
and Land Management Agency
Infrastructure Assessment Unit The Infrastructure Assessment Unit
assesses County infrastructure and
prioritizes resource allocation.
Riverside County Transportation
and Land Management Agency
Infrastructure Restoration Unit The Infrastructure Restoration Unit
coordinates infrastructure restoration
within the County
Riverside County Transportation
and Land Management Agency
Debris Management Unit The Debris Management Unit executes the
County Debris Management Plan including
communication and coordination with
County Departments, vendors, and
Riverside County Waste
Resources
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EOC Position Definition Position Staffing
stakeholders.
Flood Facilities Unit The Flood Facilities Unit provides
coordination, communication, and
information sharing between the EOC and
field personnel.
Riverside County Flood Control
and Water Conservation District.
Transportation Assessment Branch
Director
The Transportation Assessment Branch
Director is responsible for the assessment,
coordination, and utilization of County
transportation resources.
Riverside County Transportation
and Land Management Agency
Ground Route Restoration Unit The Ground Route Restoration Unit
coordinates re-establishing ground routes,
coordination with private, local, state, and
federal agencies.
Riverside County Transportation
and Land Management Agency
Rail Route Restoration Unit The Rail Route Restoration Unit
responsible for coordination with private,
local, state, and federal agency
stakeholders who have a role in route
restoration.
Riverside County Transportation
Commission
Airfield Route Restoration Unit The Airfield Route Restoration Unit is
responsible for coordination with private,
local, state, and federal agency
stakeholders.
Riverside County Economic
Development Agency
Agricultural Branch Director The Agricultural Branch Unit oversees
impacts to plants and livestock that could
have an impact on the local economy.
Riverside County Agriculture
Commissioner
Plant Unit The Plant Unit analyzes impacts to plants
that could have an impact on local
economy.
Riverside County Agriculture
Commissioner
Livestock Unit The Livestock Unit analyzes impacts to
livestock that could have an impact on
local economy.
Riverside County Agriculture
Commissioner
Utilities Branch Director The Utilities Branch Director oversees the
coordination, communication, and
information sharing with utility providers
and stakeholders.
Riverside County Emergency
Management Department
Electric & Power Unit The Electric & Power Unit acts as liaison
with electric utility companies serving the
impacted area.
SoCal Edison
Gas & Pipeline Unit The Gas &Pipeline Unit acts as liaison with
gas and pipeline companies serving the
impacted area. Communicates and
coordinates information sharing amongst
OA stakeholders.
SoCal Gas
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EOC Position Definition Position Staffing
Water & Wastewater Unit: The Waste & Wastewater Unit acts as
liaison with water and wastewater
companies serving the impacted area.
Communicates and coordinates
information sharing amongst OA
stakeholders.
This position is staffed by
CalWARN.
Telecommunications Unit The Tele-Communications Unit acts as
liaison with telecommunications
companies serving the impacted area.
Communicate and coordinate information
sharing amongst OA stakeholders.
Agency representatives
Business and Non-Profit Branch
Director
The Business and Non-Profit Branch
coordinates business and nonprofit
information and resource sharing.
Riverside County Emergency
Management Department
VOAD Liaison The VOAD Liaison facilitates nonprofit
organizations to fill unmet community
needs. Coordinates with Mass Care &
Shelter Branch and the Logistics Section.
VOAD
Business Emergency Operation
Center (BEOC) Liaison
The BEOC Liaison facilitates information
sharing and business to business resource
support.
Riverside County Emergency
Management Department
3.13.1.3 Planning and Intelligence Section
City of Menifee
The Planning & Intelligence Section is headed by the Planning & Intelligence Section Chief. This section is responsible for
developing the Incident Action Plan (IAP) as well as documenting response actions.
Figure 3.13.1.3 City of Menifee – Planning & Intelligence Section Roles
EOC Role Position Overview
Planning & Intelligence Chief
The Planning & Intelligence Chief has the management responsibility for all planning
activities relating to response, demobilization, and recovery operations. This position
assists the EOC Director in the development of the Action Plan (AP).
Situation Unit Leader
The Situation Unit leader is responsible for identifying informational needs, gathering
information, and turning information into intelligence, as well as preparing and
displaying incident information.
Resources Unit Leader The Resources Unit Leader tracks the delivery of incident-related resources and
supplies.
Documentation Unit Leader
The Documentation Unit Leader is responsible for maintaining accurate and complete
incident files, providing duplication services to incident personnel, and packing and
storing incident files.
Advance Planning Unit Leader The Advance Planning Unit Leader is responsible for the development of Action Plans
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for the event based upon the objectives and priorities determined by the EOC Director
and Section Chiefs.
Recovery Planning Unit Leader The Recovery Planning Unit Leader is responsible for organizing and directing the
recovery planning in the City.
Demobilization Unit Leader The Demobilization Unit Leader leads development of and coordinates
implementation of a demobilization plan.
Riverside County
The Planning Section collects, display and disseminates intelligence on behalf of all EOC sections; they prepare and
disseminate the EOC Action Plan for each identified operational period.
Figure 3.13.1.3A
EOC Position Definition Position Staffing
Planning & Intelligence Chief The Planning & Intelligence Chief Is
responsible for managing the
Planning & Intelligence section and
ensuring section objectives are
identified and executed.
Riverside County Emergency
Management Department
Deputy Planning and Intelligence
Chief
The Deputy Planning and Intelligence
Chief assumes the Planning and
Intelligence Chief role in their
absence.
Riverside County Emergency
Management Department
Situation Status Unit The Situation Status Unit directs the
collection and display of disaster
intelligence and damage assessment
information. Monitors and assesses
situational and operational
information and prepares situation
status updates for the EOC Action
Plan.
Riverside County Emergency
Management Department
GIS Support Unit The GIS Support Unit develops
interactive maps.
Riverside County Information
Technology
Advanced Planning Unit The Advanced Planning Unit
identifies issues and requirements
related to future time periods,
normally 36 to 72 hours or longer.
Prepares special reports and briefings
as necessary for use in strategy and
planning meetings. Monitors action-
planning activities to determine the
shift in operational objectives from
response to recovery.
Riverside County Emergency
Management Department
Recovery Planning Group The Recovery Planning Group is
responsible for the planning of long-
Riverside County Emergency
Management Department
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EOC Position Definition Position Staffing
term recovery efforts.
Demobilization Group The Demobilization Group oversees
the development and
implementation of the
demobilization plan for the EOC.
Ensures the demobilization plan is
included in the EOC Action Plan.
Riverside County Emergency
Management Department
Documentation Unit The Documentation Unit monitors,
prints, & disseminates information
from incident-related emails, reports,
EOC Action Plans, and other
documents for retention.
Riverside County Emergency
Management Department
Technical Specialists Technical Specialists are responsible
to provide subject matter expertise
as required.
Technical Specialists
3.13.1.4 Logistics Section
City of Menifee
The Logistics Section is headed by the Logistics Section Chief. The responsibility of this section is to ensure all resources
are available including equipment, staff, facilities, etc.
Figure 3.13.1.4 City of Menifee – EOC Logistics Section Roles
EOC Role Position Overview
Logistics Chief
The Logistics Chief oversees all of the resource and support functions of the Logistics Section
(technology, communications, transportation, personnel, facilities, and others) in support of the
emergency response.
Supply Unit Leader
The Supply Unit Leader is responsible for ordering personnel, equipment, and supplies; receiving
and storing all supplies for the incident; maintaining an inventory of supplies; and servicing
nonexpendable supplies and equipment.
Facilities Unit Leader
The Facilities Unit Leader coordinates the setup, maintenance, and demobilization of all incident
facilities. The Facilities Unit Leader is also responsible for finding locations of alternate buildings
for City staff to work in either on a short or long-term basis, depending upon the situation.
Personnel Unit Leader The Personnel Unit Leader inventories staff and establishes available staff and volunteers to work
in the Emergency Operations Center (EOC).
Transportation Unit Leader
The Transportation Unit Leader is responsible for the maintenance and tracking of City equipment
and transportation vehicles used during the emergency or sent to other jurisdictions as part of a
mutual aid request from the Operational Area.
IT Communications
Unit Leader
The IT Communications Unit Leader organizes and directs computer support operations,
coordinates and facilitates telecommunications systems (including radio systems and RACES).
Food Unit Leader The Food Unit Leader is responsible for coordinating all feeding operations for the EOC, support,
and field personnel.
Riverside County
The Logistics Section provides facilities, services, and material support for the EOC, county departments and the OA.
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Figure 3.13.1.4A
EOC Position Definition Position Staffing
Logistics Section Chief The Logistics Section Chief is responsible
to oversee the coordination, allocation,
distribution and tracking of essential
resources, essential services to support
field operations, OA Area EOC and
department DOC’s.
Riverside County Purchasing and
Fleet Services
Deputy Planning and Intelligence
Chief
The Deputy Logistics Section Chief
serves as the Logistics Section Chief in
their absence.
Riverside County Purchasing and
Fleet Services
Resources Tracking Branch The Resources Tracking Branch tracks
incident resource locations, delivery,
and pick up.
Riverside County Purchasing and
Fleet Services
Procurement Branch
The Procurement Branch acquires
internal and external commodities and
services. Administers contracts, rental
agreements, and coordinates purchase
and delivery of resources.
Riverside County Purchasing and
Fleet Services
Personnel Branch The Personnel Branch Coordinates
County personnel, volunteers, and
spontaneous volunteers. Develops and
maintains a tracking system for assigned
personnel and volunteers.
Riverside County Human
Resources
Facilities Branch The Facilities Branch coordinates County
facilities and facility maintenance
support. Secures locations for incident
lodging as necessary for EOC or other
personnel.
Riverside County Economic
Development Agency
Movement Branch The Movement Branch coordinates
ground, air, and rail movement.
Manages and coordinates the use of
transportation resources and services to
support emergency operations,
evacuations, and disaster survivors.
Riverside County Purchasing and
Fleet Services
Technical Systems Branch The Technical Systems Branch maintains
EOC Information systems oversight:
phones, RACES, Alert and Warning
Coordination, etc.
Riverside County Information
Technology
EMD Coordinator The EMD Coordinator provides subject
matter expertise to section responders.
Riverside County Emergency
Management Department
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3.13.1.5 Finance/Administration Section
City of Menifee
The Finance & Administration Section is headed by the Finance Section Chief and is responsible for tracking costs, time
and reimbursements for the incident.
EOC Position Position Overview
Finance & Administration Chief
The Finance and Administration Chief is responsible for the monitoring the
utilization of all City financial assets, insuring that all necessary time and
expense records are maintained, and that any potential claims against the City
are identified and tracked.
Cost Unit Leader
The Cost Unit Leader is responsible for collecting all cost data, performing cost-
effectiveness analysis, and providing cost estimates and cost saving
recommendations.
Procurement Unit Leader The Procurement Unit Leader administers all financial matters pertaining to
vendor contracts, leases, and fiscal agreements.
Time Unit Leader The Time Unit Leader is responsible for collecting records, and maintaining all
time data and cumulative time records.
Compensation & Claims Unit Leader
The Compensation & Claims Unit Leader is responsible for the overall
management and direction of all administrative matters pertaining to
compensation-for-injury and claims-related activities related to an incident.
Riverside County
The Finance/Administration Section is responsible for all financial and cost tracking of an incident. These include recording
personnel and equipment time; documenting and processing claims for accidents and injuries occurring at the OA EOC
and keeping a running tally of the costs associated with the incident.
Table 3.13.1.5
EOC Position Definition Position Staffing
Finance/Administration Section Chief The Finance /Administration Section Chief
executes financial components of the EOC
Action Plan, provides disaster cost
projections to the Management Section
and tracks all incident related costs.
Auditor-Controller’s Office
Deputy Finance & Administration
Section Chief
The Deputy Finance and Administration
Section Chief oversees the section in the
absence of the Section Chief.
Auditor-Controller’s Office
Response/Recovery Cost Unit The Response and Recovery Unit collects
and analyze response and recovery
processes.
Auditor-Controller’s Office
Timekeeping Unit The Timekeeping Unit is responsible to
obtain and track all costs and
documentation related to personnel time
worked.
Riverside County Human
Resources
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3.13.2 Riverside County Emergency Support Functions (ESF)
Riverside County has adopted the concept of ESFs from the Federal National Response Framework for the coordination
and organization of EOC operations. As utilized by the County, an ESF represents functional activities needed during local
emergency response. Appropriate departments will be charged with the “coordinating” responsibility for each ESF. Several
other departments may support the coordinating department and a department may be involved in multiple ESFs.
ESFs are organized by emergency functions in the table below. Some coordinating departments responsible for an ESF
may have a statutory responsibility to perform that function. Other departments are assigned the “coordinating”
responsibility based on subject-matter expertise.
When the EOC is activated, the coordinating ESF departments will send a qualified representative to the EOC or
appropriate DOC to coordinate that ESF, as needed.
Riverside County Emergency Support Functions
Figure 3.13.2
Compensation/Claims Unit The Compensation/Claims Unit oversees
the processing of claims (workers
compensation, property, or liability).
Riverside County Human
Resources Risk Management
Emergency
Support
Function
Definition Lead Department
Support Department
ESF #1
Transportation
The Transportation Emergency Support
Function coordinates the resources (human,
technical, equipment, facility, materials, and
supplies) of member agencies to support
emergency transportation (air, ground, and
water) needs during an emergency/disaster
situation. In addition, assists in the
management of transportation systems and
infrastructure during domestic threats or in
response to incidents.
Riverside County
Transportation &
Land Management
Agency
Riverside County Economic
Development Agency
Riverside County Emergency
Management
Purchasing & Fleet Services
Riverside County Waste
Resources
ESF #2
Communications
The Communications Emergency Support
Function provides provisions for
communications support before, during,
and after an emergency/disaster situation.
The Communications function coordinates
communications resources (equipment,
services, and personnel) that may be
available from a variety of sources (i.e.,
County departments, state & federal
agencies, voluntary groups, the
Riverside County
Information
Technology
CAL Fire/Riverside County
Fire
Riverside County Economic
Development Agency
Riverside County Emergency
Management
RUHS Public Health
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telecommunications industry, etc.) before
and/or after the activation of the
Operational Area Emergency Operations
Center.
ESF #3
Construction &
Engineering
The Construction & Engineering Emergency
Support Function facilitates the delivery of
services, technical assistance, engineering
expertise, construction management and
other support to local jurisdictions.
Riverside County
Transportation &
Land Management
Agency
Riverside County Economic
Development Agency
Riverside County Emergency
Management
Riverside County Flood
Control & Water
Conservation District
Riverside County
Transportation & Land
Management Agency
Riverside County Waste
Resources
ESF #4
Fire & Rescue
The Fire & Rescue Emergency Support
Function monitors the status of fire mutual
aid activities. Provides support related to
the detection and suppression of urban,
rural and wildland fires and emergency
incident scene rescue activities and provides
personnel, equipment, and supplies to
support local jurisdictions’ disaster
condition or event in accordance with Fire
and Rescue Mutual Aid Plans.
CAL Fire/Riverside
County Fire
Riverside County Emergency
Management
Riverside County Economic
Development Agency
ESF #5
Management
Command and
Control
The Management Command and Control
Emergency Support Function coordinates
and resolves issues among the four phases
of emergency management to ensure
consistency in the development and
maintenance of the EOP annexes. During
emergencies, serves in an advisory capacity
to the EOC Director.
Riverside County
Emergency
Management
Riverside County Board of
Supervisors
Riverside County Counsel
CAL Fire/Riverside County
Fire
Riverside County Executive
Office
Riverside University Health
System - Public Health
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Riverside County Sheriff
Riverside County
Transportation & Land
Management Agency
ESF #6
Care & Shelter
The Care and Shelter Emergency Support
Function coordinates actions to assist
responsible jurisdictions with the needs of
victims displaced during an incident
including sheltering, food assistance,
clothing, non-medical and medical care,
behavioral health care, family reunification,
and victim recovery.
Riverside County
Department of
Public Social
Services
Riverside County Animal
Control
Cal Fire/Riverside County Fire
Riverside County Economic
Development Agency
Riverside County Emergency
Management
Riverside County
Environment Health
Riverside County Office of
Aging
Riverside County Probation
Riverside County Purchasing
Riverside University Health
System - Public Health
Riverside County
Transportation & Land
Management Agency
Riverside County Waste
Resources
ESF #7
Resource
Management
The Resource Management Emergency
Support Function coordinates and supports
the resource management process that
plans, implements, and controls the
efficient, effective flow of goods, services,
and related information from the point of
origin to the point of consumption during
emergency response and recovery phases.
Coordinates plans and activities to locate,
Riverside County
Emergency
Management
Riverside County
Purchasing & Fleet
Services
Riverside County Agricultural
Commissioner
Riverside County Animal
Control
Riverside County Economic
Development Agency
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procure and pre-position resources to
support emergency operations.
Riverside County
Environment Health
Riverside County Flood
Control & Water
Conservation District
Riverside County Human
Resources
Riverside County Information
Technology
Riverside County Office of
Aging
Riverside County Probation
Riverside County Department
of Public Social Services
Riverside County Purchasing
Riverside County Registrar of
Voters
RUHS Public Health
Riverside County Sheriff
Riverside County
Transportation & Land
Management Agency
Riverside County Veteran’s
Services
Riverside County Waste
Resources
ESF #8
Public Health &
Medical
The Public Health & Medical Emergency
Support Function coordinates Public Health,
Behavioral Health, and Medical services in
support of local jurisdiction needs for
preparedness, response, and recovery from
emergencies and disasters.
RUHS Public Health
Riverside County
Emergency
Management
Department
Riverside County Animal
Control
Riverside County
Environment Health
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Riverside County Sheriff
Riverside University Health
System -
Behavioral Health
ESF #9
Search & Rescue
The Search & Rescue Emergency Support
Function supports and coordinates
personnel and equipment to search for and
rescue missing or trapped persons.
Law Enforcement - Search and Rescue
(SAR):
Support and coordinate responses to search
and rescue missing or lost persons or
aircraft, high angle rock rope rescue, water
rescues, and investigations of missing
person incidents that may involve criminal
acts.
Fire – Urban Search & Rescue (USAR):
Support and coordinate responses to search
and rescue victims of structure collapse,
construction cave-ins, trenches, confined
space, high angle structure rope rescue, and
water rescues.
SAR
Riverside County
Sheriff
USAR
CAL Fire/Riverside
County Fire
Riverside County Emergency
Management
Riverside County Flood
Control & Water
Conservation District
Riverside County
Transportation & Land
Management Agency
Riverside County Waste
Resources
ESF #10
Hazardous
Materials
The Hazardous Materials Emergency
Support Function coordinates resources and
supports the responsible jurisdictions to
prepare for, prevent, minimize, assess,
mitigate, respond to and recover from a
threat to the public or environment by
actual or potential hazardous materials
releases.
Riverside County
Fire
Riverside County
Environment Health
Riverside County Emergency
Management
Riverside County Waste
Resources
ESF #11
Food &
Agriculture
The Food and Agricultural Emergency
Support Function supports the responsible
jurisdictions and coordinates activities
during emergencies impacting the
agriculture and food industry and supports
the recovery of impacted industries and
resources after incidents.
Riverside County
Agricultural
Commissioner’s
Office
Riverside County Animal
Control
Riverside County Emergency
Management
Riverside County
Environment Health
Riverside County Waste
Resources
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ESF #12
Utilities
The Utilities Emergency Support Function
provides resources and support to
responsible jurisdictions (both public and
private) responding to or recovering from
shortages and disruptions in gasoline,
electricity, water, wastewater,
telecommunications, fuels, and natural gas
in affected areas after emergencies or
disaster events. Monitors and coordinates
with the suppliers of utilities to ensure that
they are available and deliverable for
normal community functioning.
Riverside County
Emergency
Management
CAL Fire/Riverside County
Fire
Riverside County Flood
Control & Water
Conservation District
Riverside County Information
Technology
ESF #13
Law Enforcement
The Law Enforcement Emergency Support
Function coordinates law enforcement
personnel and equipment to support law
enforcement, coroner activities, and public
safety in accordance with Law Enforcement
and Coroner’s Mutual Aid Plans.
Riverside County
Sheriff
Riverside County Emergency
Management
Cal Fire/Riverside County Fire
Riverside County District
Attorney
Riverside County Probation
ESF #14
Long-Term
Recovery
The Long-Term Emergency Support Function
supports economic recovery of communities
from the long-term consequences of
emergencies and disasters.
Riverside County
Emergency
Management
Riverside County Assessor
Clerk Recorders Office
Riverside County Auditor-
Controller’s Office
CAL Fire/Riverside County
Fire
Riverside County Economic
Development Agency
Riverside County Sheriff
Riverside University Health
System - Public Health
Riverside County
Transportation & Land
Management Agency
Riverside County Department
of Public Social Services
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Riverside County Purchasing
& Fleet Services
ESF #15
Public
Information
The Public Information Emergency Support
Function disseminates accurate, coordinated,
timely and accessible information regarding
emergencies to affected audiences, including
government, media, the private sector and the
local populace before, during, and following a
disaster.
Riverside County
Executive Office
Riverside County Counsel
Riverside County Emergency
Management
CAL Fire/Riverside County
Fire
Riverside County District
Attorney
Riverside County Flood
Control
Riverside County Information
Technology
Riverside University Health
System - Public Health
Riverside County
Transportation & Land
Management Agency
ESF #16
Evacuation and
Re-entry
The Evacuation and Re-Entry Emergency
Support Function supports jurisdictions in
the safe evacuation and re-entry of persons,
domestic animals, and livestock from
hazardous areas.
Riverside County
Sheriff
Riverside County Agricultural
Commissioner
Riverside County Emergency
Management
Riverside County
Environment Health
Riverside County Office of
Aging
Riverside University Health
System - Public Health
ESF #17
Volunteer and
Donations
The Volunteer and Donations Management
Emergency Support Function supports
jurisdictions use of affiliated and
Human
Resources/Riverside
County Emergency
Riverside County Animal
Control
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Management spontaneous unaffiliated volunteers,
organizations, and donations to support
incidents.
Management CAL Fire/Riverside County
Fire
Riverside County District
Attorney
Riverside County Office of
Aging
Riverside County Department
of Public Social Services
Riverside University Health
System - Public Health
Riverside County
Transportation & Land
Management Agency
ESF #18
Multi-Agency
Coordination
System
The Multi-Agency Coordination System
Emergency Support facilitates allocating
scarce resources by utilizing a standardized
business process for prioritizing multiple
requests of resources. The activation of a
multi-agency coordination system would be
necessary for an incident that is too large in
scale for a single jurisdiction or grows
beyond the capabilities of the local
response efforts.
Policy Group
Riverside County
Executive Office
Riverside County Emergency
Management
CAL FIRE/Riverside County
Fire
Riverside County Information
Technology
Riverside County Sheriff
RUHS Public Health
ESF #19
Debris
Management
The Debris Management Emergency
Support Function procedures facilitate
removal and recovery of debris resulting
from natural and technological disasters or
other major incidents. The goal will be to
use existing solid waste best practice
strategies and methods to reduce, reuse,
recycle, or recover, with landfill as a final
option. Debris Management staff will help
establish priorities for the allocation of
resources, collaborate with damage
assessment team needs, physically remove
debris, open transportation routes, and, if
Riverside County
Waste
Management
Riverside County Emergency
Management
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3.13.3 Joint Information Center
City of Menifee
A Joint Information Center (JIC) is a central location that facilitates operation of the Joint Information System (JIS). It is a
location where personnel with public information responsibilities perform critical emergency information functions, crisis
communications, and public affairs functions. The JIC isn’t the same as the JIS and doesn’t replace the JIS. The JIS is a way
of operating; the JIC is one location where the operation takes place. JICs may be established at the OA EOC, incident
sites, or can be components of Federal, State, tribal, territorial, regional or local MACs.
A single JIC location is preferable, but the system is flexible and adaptable enough to accommodate virtual or multiple JIC
locations, as required. For example, multiple JICs may be needed for complex incidents spanning wide geographic areas
or multiple jurisdictions. Each JIC must have procedures and protocols to communicate and coordinate effectively with
other JICs.
3.13.4 Emergency Proclamations
Riverside County
A Local Emergency may be proclaimed by the Board of Supervisors or by the County Director of Emergency Services (Chief
Executive Officer) as specified by Riverside County Ordinance 533 or by the County Health Officer, per Health and Safety
Code 101080. A Local Emergency proclaimed by the Chief Executive Officer or Health Officer must be ratified by the Board
of Supervisors within seven days. The governing body must review the need to continue the proclamation at least every
thirty days until the Local Emergency is terminated or may expire. The Local Emergency may be terminated by resolution
when conditions warrant. Proclamations are normally made when there is an actual incident, threat of disaster, or extreme
needed, locate temporary storage sites for
the collection and recovery of debris.
ESF #20
Animal Care
The Animal Care Emergency Support
Function coordinates public and private
sector resources to meet the animal service
needs during an emergency including:
rescue and capture animals that have
escaped confinement, evacuation,
transportation, sheltering, medical care,
quarantine, and disposal of dead animals
Riverside County
Animal Services
Riverside County Emergency
Management
Riverside County
Environment Health
Riverside County Purchasing
& Fleet Services
Riverside University Health
System - Public Health
ESF #21
Continuity of
Operations/
Continuity of
Government
The Continuity of Operations
(COOP)/Continuity of Government
Emergency Support Function assists in the
planning that will ensure that essential
government functions continue after a
significant event that impacts functions or
infrastructure.
Riverside County
Emergency
Management
All Departments
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peril to the safety of persons and property within the county caused by natural or man-made situations. The proclamation
of a Local Emergency provides the governing body with the legal authority to:
● Request that the Governor proclaim a State of Emergency;
● Promulgate or suspend orders and regulations necessary to provide for the protection of life and property,
including issuing orders or regulations imposing a curfew within designated boundaries;
● Exercise full power to provide mutual aid to any affected area in accordance with local ordinances, resolutions,
emergency plans, or agreements;
● Request state agencies and other jurisdictions to provide mutual aid;
● Require the emergency services of any local official or employee;
● Requisition necessary personnel and materials from any local department or agency;
● Obtain vital supplies and equipment and, if required, immediately commandeer the same for public use;
● Impose penalties for violation of lawful orders and
● Conduct emergency operations without incurring legal liability for performance or failure of performance (see
Article 17 of the Emergency Services Act for privileges/immunities).
3.13.5 State of Emergency
A State of Emergency may be proclaimed by the Governor when:
● Conditions of disaster or extreme peril exist which threaten the safety of persons and property within the state
caused by natural or man-made incidents;
● The Governor is requested to do so by local authorities;
● The Governor finds that local authority is inadequate to cope with the emergency and
● Mutual aid shall be rendered in accordance with approved emergency plans when the need arises in any county,
city and county, or city for outside assistance.
When a State of Emergency has been proclaimed:
● The Governor shall, to the extent deemed necessary, have the right to exercise all police power vested in the state
by the Constitution and the laws of the State of California within the designated area;
● Jurisdictions may command the aid of citizens as deemed necessary to cope with an emergency;
● The Governor may suspend the provisions of orders, rules or regulations of any state agency and any regulatory
statute or statute prescribing the procedure for conducting state business and
● The Governor may commandeer or make use of any private property or personnel (other than the media) in
carrying out the responsibilities of their office.
● The Governor may promulgate, issue, and enforce orders and regulations deemed necessary
3.13.6 State of War Emergency
Whenever the Governor proclaims a State of War Emergency, or if a State of War Emergency exists, all provisions
associated with a State of Emergency apply, additionally:
● All state agencies and political subdivisions are required to comply with the lawful orders and regulations of the
Governor which are made or given within the limits of his authority as provided for in the Emergency Services Act.
3.14 Continuity of Government
City of Menifee
Continuity of Government (COG) is the principle of establishing defined procedures that allow a government to continue
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its essential operations in case of a catastrophic event and ensure an enduring constitutional government. The essential
functions are normal operations not disaster response functions. Continuity of Government is operationalized through
the Continuity of Operations Plan which specifies essential functions, alternate facilities, and lines of succession. Please
see Menifee’s Continuity of Operations Plan for more information.
3.14.1 Alternate Seat of Government
Section 23600 of the California Government Code provides alternate seats of government:
● The Board of Supervisors shall designate alternative county seats, which may be located outside county
boundaries;
● Real property cannot be purchased for this purpose;
● A resolution designating the alternate county seats must be filed with the Secretary of State and
● Additional sites may be designated after the original site designations if circumstances warrant.
In the event the primary location is not usable because of emergency conditions, the city of Indio is designated as the
alternate seat of government for the county.
● The alternate seat shall be used at the determination of the Board of Supervisors or the County Director of
Emergency Services, or designee, when there is no ability to continue with county business from a location
within the general jurisdiction of the city due to war or peacetime emergencies;
● If the alternate seat for the county is activated, all business of the county transacted there shall be legal and
binding as if transacted at the county seat and
● Two emergency operating centers shall be maintained to meet emergency contingencies and shall be
maintained in accordance with Board Policy H-14.
3.14.2 Lines of Succession
City of Menifee
The following EOC Director lines of succession is as follows:
• Department Head - City Manager
• First Alternate - Assistant City Manager
• Second Alternate - Deputy City Manager
• Third Alternate - Police Chief
• Fourth Alternate- To be determined by incident circumstances
Riverside County
The first step in assuring continuity of government is to have personnel who are authorized and prepared to carry out
emergency actions for government in the event of a natural, technological, or national security disaster. Article 15, Section
8638 of the Emergency Services Act authorizes governing bodies to designate and appoint three standby officers for each
member of the governing body and for the chief executive, if not a member of the governing body. Standby officers may
be residents or officers of a political subdivision other than that to which they are appointed.
Notification of any successor changes shall be made through the established chain of command. Article 15, Section 8637
of the Emergency Services Act authorizes political subdivisions to provide for the succession of officers (department heads)
having duties related to law and order and/or health and safety.
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Article 15, Section 8633 of the Emergency Services Act establishes a method for reconstituting the governing body. It
authorizes that should all members, including all standbys, be unavailable, temporary officers shall be appointed as
follows:
● By the chairman of the board of the county in which the political subdivision is located;
● By the chairman of the board of any other county within 150 miles (nearest and most populated down to farthest
and least populated) and
● By the mayor of any city within 150 miles (nearest and most populated down to farthest and least populated).
Article 15, Section 8642 of the Emergency Services Act authorizes local governing bodies to convene as soon as possible
whenever a State of War Emergency, State of Emergency, or Local Emergency exists, and at a place not necessarily within
the political subdivision. Article 15, Section 8643 of the Emergency Services Act describes the duties of a governing body
during emergencies as follows:
● Ascertain the damage to the jurisdiction and its personnel and property;
● Reconstitute itself and any subdivisions and
● Perform function in preserving law and order and furnishing local services.
3.14.3 Departmental Lines of Succession
Should the County Chief Executive Officer be unavailable or unable to serve, the positions listed below, in order, shall act
as the County Director of Emergency Services. The individual who serves as acting director shall have the authority and
powers of the Director and will serve until the Director is again able to serve, or until a successor has been appointed by
the Board of Supervisors.
1st Alternate: Chief Operating Officer
2nd Alternate: Assistant County Executive Officer – Public Safety
3rd Alternate: Assistant County Executive Officer – Human Services
4th Alternate: Assistant County Executive Officer – Economy and Community Development
5th Alternate: Assistant County Executive Officer – Public Works, Land Use & Environment
6th Alternate: Assistant County Executive Officer – Riverside University Health System
7th Alternate: Emergency Management Department Director
3.14.4 Vital Record Retention
City of Menifee
In the City of Menifee, the City Clerk’s Office is responsible for the preservation and protection of the City’s vital records.
Vital records examples include financial records, resolutions, official proceedings, articles of incorporation, and historical
information. Vital records also include those records essential for emergency response and recovery operations, including
utility system maps, emergency supplies, FEMA ICS forms, equipment locations, emergency operations plan and
procedures, and personnel rosters. Vital records of the City of Menifee are routinely stored in the City Clerk’s Office located
at City Hall. Archived records are stored offsite in a private contractor’s facility. Each department within the City will
identify, maintain, and protect its own essential records.
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Riverside County
The preservation of vital records is critical to the County’s recovery from a catastrophic event. In addition to the
information retrieval requirements of response, each response function has a record-keeping component. Although the
principal focus of vital records preservation is to support recovery through reimbursement of disaster-related costs, vital
records also have a broader and more important function in that they help to describe a reasonably complete compilation
of damage, death, physical and mental trauma, and allocation of public and private resources, making it possible to learn
from the disaster experience. Vital records for the County are maintained by the County Assessor-Clerk-Recorder’s Office.
These vital records are essential to the re-establishment of normal government functions for the County of Riverside,
serving to protect the rights and interests of government which are encapsulated in the constitutions, charters, statues,
ordinances, court records, official proceedings, and financial records of the County of Riverside. Vital records of the County
of Riverside are routinely stored in the County-Assessor-Clerk-Recorder’s Office.
3.15 Training, Documentation and Exercises
City of Menifee
The City of Menifee, specifically, Emergency Management staff are responsible for tracking emergency management
training courses. The City of Menifee employees are registered as Disaster Service Workers. If needed, employees will be
released from their normal duties during an emergency to serve as Disaster Service Workers aiding emergency field
operations needing additional staff. All employees are required to take the following online FEMA courses including SEMS
and:
• IS 100: Introduction to Incident Command System
• IS 200: Basic Incident Command System for Initial Response
• IS 700: An Introduction to the National Incident Management System
Additionally, Executive Staff are required to complete:
• IS 800: National Response Framework, an Introduction
Riverside County
The appropriate SEMS/NIMS/ICS training will be provided to all public safety, EOC, and first responder personnel. Each
county department is responsible to schedule and document emergency management training for their employees that
have been designated with an emergency role.
The core ICS training courses have been revised to reflect lessons learned since their release in 2006. The courses of
training will be selected from the following list, commensurate with individual and supervisory responsibilities:
● Introduction to SEMS;
● IS-100.b: Introduction to Incident Command System, ICS 100;
● IS-200.b: ICS for Single Resources and Initial Action Incidents, ICS 200;
● IS-700.a: NIMS An Introduction;
● IS-800.b: National Response Framework, An Introduction;
● ICS-300: Intermediate ICS for Expanding Incidents and
● ICS-400: Advanced ICS Command and General Staff—Complex Incidents
The Riverside County Emergency Management Department is responsible for coordination and scheduling of regular
exercises of this plan to train all necessary County staff in the EOC and proper response to disaster situations.
There are additional courses designed to enhance skills development and are geared towards fulfilling SEMS/NIMS
credentialing tracks. County departments should document the training provided to emergency response personnel.
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Copies of SEMS/NIMS training records are maintained by the department as follows:
• An individual training record for each person, kept in their personnel file, or in a separate training record file. The
name of the course, instructor, location, and date of the course should be included in the training record;
• Maintenance of the individual training record for as long as the person is employed in a position that involves an
emergency response role. Records of personnel involved in an actual emergency are archived for five years after
the close of a disaster or indefinitely and
• Documentation of the agency’s SEMS/NIMS training program including copies of the training materials used, such
as instructor syllabus, lesson plans, student notebook, exercises and tests.
City of Menifee
The City of Menifee participates in exercises, drills, and actual incidents that are meant for improving plans and systems
through evaluation of the response activities. Exercises also encourage participation from Operational Area jurisdictions
for effective coordination of disaster response capabilities.
An exercise is a simulation of a series of emergencies for identified hazards affecting the County. During these exercises,
emergency response organizations are required to respond as though a real emergency had occurred. If necessary, the
public will be made aware of these exercises through normal media communications. Tabletop, Functional, and Full-Scale
exercises will be conducted utilizing the concepts and principles of the SEMS/NIMS. Tabletop, Drills, Functional, and Full-
Scale exercises will be conducted utilizing the concepts and principles of the SEMS/NIMS and the Homeland Security
Exercise and Evaluation Plan.
Tabletop exercise: A tabletop exercise is typically held in an informal setting intended to generate discussion of various
issues regarding a hypothetical, simulated emergency. Tabletop exercises are a way to provide convenient and low-cost
training.
Drills: A drill is a coordinated, supervised activity usually employed to validate a specific operation or function in a single
agency or organization. Drills are commonly used to provide training on new equipment, develop or validate new policies
or procedures, or practice and maintain current skills.
Functional Exercise: Functional exercises are designed to validate and evaluate capabilities, multiple functions and/or sub-
functions, or interdependent groups of functions. Functional exercise is typically focused on exercising plans, policies,
procedures, and staff members involved in management, direction, command, and control functions. A functional exercise
is conducted in a realistic, real-time environment; however, movement of personnel and equipment is usually simulated.
Full-Scale Exercise: Full-scale exercises simulate an actual emergency. They typically involve complete emergency
management staff and are designed to evaluate the operational capability of the emergency management system.
The County Emergency Management Department will inform County departments and Operational Area partners of
training and exercise opportunities associated with emergency management. Those with responsibilities under this plan
must ensure their personnel partake in training and exercises to effectively carry out their disaster responsibilities. An
actual EOC activation may take the place of a scheduled exercise.
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3.16 Requirements of the Americans with Disabilities Act and California Access and Functional
Needs Legislation
Access to emergency services shall not be denied on the grounds of race, color, national origin, sex, age, or handicap. To
ensure that this goal is met, Title II of the ADA requires State and local governments to make their programs and services
accessible to persons with disabilities. This requirement extends not only to physical access at government facilities,
programs, and events -- but also to policy changes that governmental entities must make to ensure that all people with
disabilities and others with access and functional needs can take part in, and benefit from, the programs and services of
State and local governments.
The Americans with Disabilities Act of 1990 (ADA) signed into law on July 26, 1990, by President George H. W. Bush, is a
broad civil rights law that prohibits discrimination against people with disabilities and others with access and functional
needs, including but not limited to mobility, vision, hearing, cognitive disorders, mental illnesses, and language barriers.
In 2008, President George W. Bush signed an updated version of the ADA, which is known as the ADA Amendments Act
(ADAAA). The revised law broadens the scope of the definition of what it means to have a disability. These changes went
into effect January 1, 2009. These amendments make it easier for individuals whole require whole community support
services to seek protection under the law.
According to a 2010 study, there are almost 11 million people who require access to Whole Community Support Services
in California. The lessons documented from the years of assisting individuals who require whole community support
services in disasters show three areas that are repeatedly identified as most important to these individuals:
communications (alert, warning, notification), evacuation (transportation), and sheltering. California Assembly Bill 2311
(Brown, Chapter 520, Statutes of 2016), added California Government Code section 8593.3, which requires each county
and city to integrate access and functional needs upon the next update to its emergency response plan. The new
Government Code reads:
8593.3. (a) A county, including cities, shall, upon the next update to its emergency plan, integrate access and
functional needs into its emergency plan by addressing, at a minimum, how the access and functional needs
population is served by the following:
(1) Emergency communications, including the integration of interpreters, translators, and assistive technology.
(2) Emergency evacuation, including the identification of transportation resources and resources that are
compliant with the federal Americans with Disabilities Act of 1990 (42 U.S.C. Sec. 12101 et seq.) for individuals
who are dependent on public transportation.
(3) Emergency sheltering, including ensuring that designated shelters are compliant with the federal Americans
with Disabilities Act of 1990 (42 U.S.C. Sec. 12101 et seq.) or can be made compliant through modification and
that showers and bathrooms are fully accessible to all occupants.
(b) For purposes of this section, the “access and functional needs population” consists of individuals who have
developmental or intellectual disabilities, physical disabilities, chronic conditions, injuries, limited English
proficiency or who are non-English speaking, older adults, children, people living in institutionalized settings, or
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those who are low income, homeless, or transportation disadvantaged, including, but not limited to, those who
are dependent on public transit or those who are pregnant.
The County will make every effort to address the needs of individuals who require whole community support services.
Initially, priorities are focused on lifesaving operations, evacuations and stabilization of the incident. The County of
Riverside will take into consideration the needs of individuals such as issues with communications, mobility, and
accessibility. Included in the County’s planning efforts for individuals who require whole community support services are:
● TTD/TTY contact and captioned cable alert for the hearing-impaired;
● Spanish/English outreach programs identified language skills of County employees for interpretation;
● ADA compliant access to County facilities and Red Cross shelter facilities;
● Identified transportation assistance for those requiring physical assistance;
● Reverse 911 telephone system for specific geographic areas;
● Notification and warning procedures;
● Evacuation considerations;
● Emergency transportation issues;
● Sheltering requirements;
● Accessibility to medications, refrigeration and back-up power;
● Accessibility for mobility devices or service animals while in transit or at shelters and
● Accessibility to emergency information.
The County will plan for and serve access and functional needs including the most needs most commonly found to be
needing improvement:
● Emergency communications;
● Emergency evacuations and
● Emergency sheltering.
Part of any successful planning effort is to understand the impacted population(s). The legal requirements are set forth
in Government Code section 8593.3, and define access and functional needs as individuals who have:
● Developmental, intellectual or physical disabilities;
● Chronic conditions or injuries and
● Limited English proficiency or non-English speaking.
Or, individuals who are:
● Older adults, children, or pregnant;
● Living in institutional settings;
● Low-income, homeless, and/or transportation disadvantaged; or
● From diverse cultures.
Lessons documented from years of assisting individuals with access and functional needs in disasters show three areas
repeatedly identified as needing improvement: communications, evacuation, and sheltering.
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Emergency communications
During a disaster, effective communication becomes especially critical. As such, information delivered at press
conferences by public officials and broadcasted on television during a disaster needs to be effective, understood,
consumable, and actionable by the whole community. Effective communication considerations include:
● Sign Language interpreters for individuals who are deaf or hard of hearing;
● Alternative formats for individuals who are blind/low vision and
● Translation services for persons with limited English proficiency or for non-English speaking individuals.
Emergency evacuation
When local evacuations become necessary, considerations for the whole community include:
● Accessible transportation options;
● Medical needs and
● Keeping individuals connected with their families, personal care providers, essential equipment, technologies, and
service animals.
Proper planning is including agreements and partnerships with local public and private accessible transportation providers
to ensure individuals with disabilities and persons with access and functional needs can evacuate safely during
emergencies.
Emergency evacuation plans should be viewed as living documents because communities change and integrating the
needs of individuals with access and functional needs is a dynamic process. Emergency managers should work and partner
with their local disability and whole community stakeholders to regularly practice, review, revise, and update their plans
to reflect changes in technology, personnel, and procedures.
Sheltering
Shelters can be stressful environments and may, without proper planning, exacerbate the physical and emotional impacts
that survivors with access and functional needs experience during disasters. Sheltering need to be inclusive and integrated,
not segregated. General population shelters need to be in physically accessible locations and equipped with accessible
resources (e.g. bathrooms, cots, showers, etc.) to meet the needs of individuals with access and functional needs in a
manner that ensures they can remain with their support systems (e.g. personal care provider, service animal, etc.).
Assessing potential sheltering facilities before disasters occur is essential as designated shelters should comply with the
requirements of the Americans with Disabilities Act (ADA). The City of Menifee has a Mass Care and Shelter Plan that
outlines the process for opening a shelter. Refer to the 2020 Mass Care and Shelter for more information.
Cal OES Office of Access and Functional Needs
The County Operational Area receives guidance from the California Governor’s Office of Emergency Services (Cal OES),
Office of Access and Functional Needs. The Cal OES Office of Access and Functional Needs has made resources available
to assist communities as they integrate access and functional needs within their emergency planning. Two such tools are:
The Cal OES Access and Functional Needs Web Map
To empower emergency managers to identify the access and functional needs-related assets and resources needed to
support the health and independence of survivors, the Cal OES Office of Access and Functional Needs partnered with the
Cal OES’ GIS Division to create the California AFN Web Map – the first-ever searchable, comprehensive, statewide resource
for locating AFN-related assets and resources in California.
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Using data from the U.S. Census, the web map contains the following information for every county in the State of
California:
● Disability - Total number of individuals in each county with a disability, listed into four categories: hearing
difficulty; vision difficulty; cognitive difficulty; and ambulatory difficulty.
● Culture - The ethnicity and primary language(s) spoken at home within each county.
● Age - The age (across the life spectrum) of individuals in every county.
The web map outlines where each of the following resources are located:
● Accessible Hygiene Resources - Showers, toileting, and hand washing stations that meet Americans with
Disabilities Act (ADA) standards.
● Accessible Transportation - Organizations providing public transportation services to seniors and individuals with
disabilities that meet Americans with Disabilities Act (ADA) standards.
● American Sign Language Interpreting Services - Organizations providing interpretation services for individuals who
are deaf or hard of hearing.
● Assistive Technology - Organizations providing devices, equipment or technology systems, and services for
individuals with disabilities.
● Community Emergency Response Teams (CERT) Programs - Local programs that educate individuals about disaster
preparedness and train them in basic disaster response skills.
● Independent Living Centers - Community-based, non-profit organizations designed and operated by individuals
with disabilities.
● Language Translation Services - Organizations providing written text or interpretation services in a language other
than English.
● Regional Centers - Non-profit private corporations that contract with the Department of Developmental Services
to provide or coordinate services and support for individuals with developmental disabilities.
The Cal OES Office of Access and Functional Needs Library
In order to ensure that community leaders, state agencies, advocacy organizations, emergency managers and others have
the best and most current access and functional needs-related planning resources available in an easy to access, one-stop-
shop central repository, we created the OAFN Library. The OAFN Library is a comprehensive clearinghouse for access and
functional needs-specific best practices, guidance documents, videos, and more. For additional questions regarding access
and functional needs contact the Cal OES Office of Access and Functional needs at: OAFN@caloes.ca.gov
3.17 Animal Care Considerations
Riverside County
The PETS Act (Pets Evacuation and Transportation Standards Act of 2006) directs that state and local emergency
preparedness plans address the needs of people with pets and service animals after a major disaster, including the rescue,
care and sheltering of animals. The PETS Act amends the Stafford Act, and requires evacuation plans to consider the needs
of individuals with household pets and service animals, prior to, during, and after a major disaster or emergency. The
County of Riverside has the department of animal services that will lead the effort to comply with the PETS Act.
In conjunction with the department of animal services, animal control officers and shelter attendants will provide for the
coordination of evacuation and sheltering of household and service pets in the event of a disaster.
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Shelter Name Areas Served
Animal Friends of the Valleys Canyon Lake, Lake Elsinore, Temecula, Murrieta, Menifee, Wildomar
Beaumont Animal Control City of Beaumont, Banning, Calimesa
Corona Animal Shelter City of Corona
Moreno Valley Animal Shelter City of Moreno Valley
Norco Animal Shelter City of Norco
Palm Springs Animal Shelter City of Palm Springs
Perris Animal Control City of Perris (Animals go to Moreno Valley shelter)
Ramona Humane Society Hemet, Homeland, Nuevo, Romoland, San Jacinto, Sun City,
Winchester
Rancho Cucamonga Animal Shelter City of Rancho Cucamonga
Rancho Mirage Animal Control City of Rancho Mirage (Animals go to the Coachella Valley Animal
Campus)
Riverside County Animal Shelter Blythe
Riverside County Animal Shelter Coachella Valley
Riverside County Animal Shelter Western Riverside
Riverside County Animal Shelter San Jacinto
3.18 Communications and Warning
City of Menifee
The City currently does not have a communication system and rather uses social media and press releases to disseminate
incident information. Although the City does not have a personal communication system, the City is able to request alerts
conducted by the County including requests from Emergency Alert System (EAS), FEMA’s Integrated Public Alert and
Warning System (IPAWS), Wireless Emergency Alerts (WEAs) and more.
Riverside County
Warning is the process of alerting governmental forces and the general public to the threat of imminent danger.
Dependent upon the nature of the threat and the population group at risk, warning can originate at any level of
government. Success in saving lives and property is dependent upon timely dissemination of warning and emergency
information to persons in threatened areas. Local governments are responsible for warning the populations within their
jurisdiction. Government officials accomplish this using various warning systems and devices that can originate or
disseminate information from a central location that is staffed 24 hours a day, typically a communications center.
The County has several systems available that are described below for providing disaster information to the public to alert
and warn them of impending danger.
3.18.1 Emergency Alert System (EAS)
The Emergency Alert System is designed for the broadcast media to disseminate emergency public information. This
system enables the President, as well as federal, state, and local governments to communicate with the general public
through commercial broadcast stations.
EAS is operated by the broadcast industry on a volunteer basis according to established and approved EAS plans, standard
operating procedures, and within the rules and regulations of the Federal Communications Commission (FCC). EAS can be
accessed at federal, state, and local levels to transmit essential information to the public. Message priorities under Part
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73.922(a) of the FCC’s rules are as follows:
● Priority One - Presidential Messages (carried live);
● Priority Two - EAS Operational (Local) Area Programming;
● Priority Three - State Programming and
● Priority Four - National Programming and News.
State programming originates from the state operations center and is transmitted through the state using the state's
CLERS VHF/UHF radio relay stations. California has 30 EAS Operational Areas within radio reception range of EAS stations
serving the area. The State message priorities are as follows:
● Priority One - Immediate and positive action without delay is required to save lives;
● Priority Two - Actions required for the protection of property and instructions to the public requiring expedient
dissemination and
● Priority Three - Information to the public and all others.
Emergency information is broadcast directly through the transmitters to all broadcasters in the County of Riverside
simultaneously and to special districts and businesses with more than 100 employees, who by law must monitor this
frequency. Emergencies that may warrant an alert include an avalanche, child abduction emergency, civil danger or
emergencies, evacuations, law enforcement or fire warning, radiological or hazardous materials warnings, flash flooding,
and severe weather warnings.
In the County of Riverside, the EAS is administered under the authority of the Riverside County Sheriff. Any official
requesting an EAS warning or message will request such through the Sheriff’s Office Watch Commander or County Fire
Department. Messages in the County of Riverside will be disseminated through the Sheriff’s Communications Center. The
message must be a voice message that can be prerecorded. All OA partners are authorized to request an EAS activation.
If the Local Programming (LP) 1 EAS station receives an EAS message request, the station will call-back the requesting
communication center using the phone number provided on the separate list to verify authenticity of request. A list of
phone numbers for communications centers is provided separately for authentication. It is not for public release, but only
for those with a need to know.
Monitor Assignments
This FCC Local Area is divided into five (5) Zones comprising two of the largest counties in the United States. No one
broadcast station covers one entire county. There are a few locations without adequate California coverage due to terrain
and distances. Stations monitor each other for redundancy.
Station/Facility Monitors
Zone1: INLAND EMPIRE EAS ZONE
LP1 KFRG 95.1 MHz
Simulcast KXFG 92.9 MHz
KFI 640, KGGI (FM) 99.1, CLERS 158.790
KNWS 162.450 Santa Ana for San Diego NWS
LP2 KGGI 99.1 MHz KFRG 95.1, NWS 162.45, CLERS 158.790, KFI 640
Zone 2. COACHELLA VALLEY EAS ZONE
LP1 KDES 104.7 MHz KFRG 95.1, NWS 162.400, CLERS 158.790, KCLB 93.7, KFI 640
LP2 KCLB 93.7 MHz KDES 104.7, NWS 162.400, CLERS 158.790, KFRG 95.1
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Station/Facility Monitors
Zone 3. VICTOR VALLEY EAS ZONE
LP1 KZXY 102.3 MHz KGGI 99.1, KFI 640, CLERS 155.910, NWS San Diego 162.550
(No LP2)
Zone 4. MOJAVE DESERT EAS ZONE
LP1 KHWY 98.9 MHz* KFI 640, KJAT 105.3
KRXV 98.1 MHz* NWS Las Vegas or San Diego to telephone when alert
imminent *
KHYZ 99.7 MHz* (*Trimulcast) (No LP2) CLERS 155.910 Government Peak
Zone 5. SOUTH WEST (SW) RIVERSIDE EAS ZONE
LP1 KATY 101.3 MHz KXFG 92.9 MHz, KFI 640 KHz
(No LP2) NWS Las Vegas or San Diego to telephone when alert
imminent *
LP2 KXFG 92.9 MHz KATY 101.3, KFI 640, KWRP
* Area of incomplete or no NWR coverage, telephone alert arranged with appropriate NWS facility
All stations and CATV control points must monitor two of the following:
● LP1 Station for their area;
● LP2 Station for their area;
● Out-of-area LP1 (such as KFI, Los Angeles) and
● NWR, CLERS or EDIS if capable of being received.
Stations unable to reliably receive the LP-1, LP1S, or an LP-1 alternate, must monitor the LP-2 station and one other
assignment from paragraph 1.2 above.
In addition, but not in lieu of, any other station listed above are recommended monitoring.
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3.18.1.1 Integrated Public Alert and Warning System
Mass media used to alert and warn the American public must now incorporate the use of technologies needed to reach
people with disabilities and others with access and functional needs. Executive Order 13407 requires FEMA to “include in
the public alert and warning system the capability to alert and warn all Americans, including those with disabilities.” In
response, FEMA established the Integrated Public Alert and Warning System (IPAWS).
FEMA’s IPAWS allows authorities to send Wireless Emergency Alerts (WEAs), which are geographically targeted, text-like
alerts to the public via their wireless handsets. WEAs use a unique signal and vibration to attract attention, which may be
helpful to individuals with hearing or vision loss. Industry partners develop content and/or devices that can be used by
individuals with disabilities and others with access and functional needs to receive emergency alerts. The public doesn’t
need to sign up to receive WEAs and wireless customers are not charged for the delivery of WEA messages. Wireless
carriers sell WEA capable phones with the service already included.
FEMA’s IPAWS also allows authorities to send messages through traditional media sources, such as television, radio, etc.
along with social media, NOAA alerts, and electronic roadway signs.
Local alerting authorities must complete the necessary authentication steps to use the Integrated Public Alert and Warning
System (IPAWS). Riverside and San Bernardino Counties, as a Local Emergency Communications Committee (LECC), are
authorized to use IPAWS.
3.18.2 National Warning System (NAWAS)
NAWAS is a dedicated wire-line system that provides two-way voice communications between the federal warning center,
state warning points and local warning points. If the situation ever presents itself, NAWAS is a nationwide system
developed to send warnings of impending attack throughout the nation. The system may be activated from two federal
facilities that are staffed 24 hours daily: The National Warning Center (North American Air Defense Command, Colorado
Springs) and the Alternate National Warning Center (Olney, Maryland).
CALWAS is the State portion of NAWAS that extends to communications and dispatch centers throughout the state. Both
state and federal circuits are monitored 24 hours a day at the Warning Center, the alternate point, and each of the local
warning points. Circuits then extend to county warning points. Counties not on this system will receive warning through
other means (normally over the California Law Enforcement Telecommunications System (CLETS).
NAWAS is tested three times daily at unscheduled times. Immediately following the NAWAS test through the Warning
Center, the state conducts the CALWAS test through Cal OES. On alternate Wednesdays, the CHP conducts a test at 10:00
a.m. local time.
Backup communications systems for CALWAS alerts include:
● CESFRS - California Emergency Services Fire Radio System;
● CESRS - California Emergency Services Radio System;
● CLEMARS - California Law Enforcement Mutual Aid Radio System;
● CLERS - California Law Enforcement Radio System and
● CLETS - California Law Enforcement Telecommunications System.
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3.18.3 California State Warning Center (CSWC)
The CSWC is a signal and information conduit for Cal OES and a central information hub for statewide emergency
communications. The CSWC is under the command and direction of the CHP and staffed by sworn officers and civilian
emergency services communications personnel. The CSWC provides service to all California law enforcement agencies
and their officers 24 hours a day, 365 days a year. Additionally, the CSWC will provide how fire service agencies can
communicate intelligence information to the FBI.
The following is a list of current functions and responsibilities of the CSWC:
● Facilitates multi-regional and statewide AMBER Alerts;
● Carries out critical incident notifications, warnings, and tactical alerts to all involved agencies and organizations;
● Conducts computer crime incident notifications;
● Conducts homeland security incident notifications;
● Conducts hazardous material notifications;
● Monitors natural disasters and coordinates emergency response;
● Monitors and maintains state and national emergency response communications;
● Conducts Governor and executive staff notifications and
● Facilitates toxic call-outs.
3.18.4 Operational Area Satellite Information System (OASIS)
OASIS is a system that consists of a communications satellite, multiple remote sites, and a hub that allows virtually
uninterruptable communication between state, regional, and operational area level EOC’s. The system, which uses
technology similar to cellular telephones, has 60 channels. When a user picks up the line, the system automatically
searches for the best available channel and can conduct six simultaneous voice conversations and one data channel at a
rate of 9600 baud.
3.18.5 Emergency Digital Information System (EDIS)
The Emergency Digital Information Service (EDIS) delivers official information about emergencies and disasters to the
public and the news media in California. California emergency bulletins posted to EDIS are available by email and pager
from various providers. EDIS has been in operation since 1990 and was upgraded to add image and sound capabilities and
to use an advanced satellite datacast technology for reliable statewide service in 1999. People and businesses can receive
EDIS messages via their e-mail, wireless cell phone, or pager by registering on the EDIS webpage at http://edis.oes.ca.gov/.
3.18.6 Public Safety Enterprise Communication (PSEC)
PSEC is the County’s standards-based P25 Phase II system, encrypted, digital radio system that provides communications
and greater geographic coverage, reliability, access to data, and enhanced interoperability for Riverside County Fire,
Riverside County Sheriff’s Department, and non-public safety county departments.
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3.18.7 County Disaster Net
The Riverside OA EOC staff uses a low-band radio to communicate countywide with other staff members as well as with
City EOCs located in Western Riverside County. The capability exists to link the Western County Disaster Net with the
Coachella Valley Disaster Net.
The County Alternate EOC in the Coachella Valley uses a VHF radio system to communicate internally and with City EOCs
located in the Coachella Valley.
3.18.8 Satellite Telephones
City of Menifee
The City of Menifee has five satellite phones assigned to specific EOC personnel in order to communicate with staff and
outside organizations during a disaster. The advantage to the City of Menifee having satellite phones is that it is not limited
by cell towers and rather can be used in may geographic locations.
Riverside County
The County EOC uses permanent and portable satellite phones to communicate with various cities and agencies that
belong to the emergency managers talk group. Satellite phones utilize a high-powered satellite positioned in
geostationary orbit, 22,300 miles in the sky, as a repeater. Satellite phones are also an alternate means of communications
in the event communications systems are degraded.
3.18.9 Radio Amateur Civil Emergency Services (RACES)
Riverside County
The County utilizes the services of volunteer HAM radio operators to provide an alternate means of communications when
primary systems are non-operational for communications where systems do not normally exist. Amateur radio operations
are under the leadership of the Riverside County Emergency Management Department. Riverside County RACES members
are registered disaster service workers licensed by the Federal Communications Commission (FCC) for amateur radio
service.
3.18.10 Alert RivCo
Riverside County
The Alert RivCo system uses telephone calls, text messages, and emails to alert residents, and businesses in Riverside
County with emergency notifications. The Alert RivCo system uses phone numbers in the region’s 9-1-1 database to
contact listed and unlisted landline telephones. It is TTY/TDD capable. If the call is picked up by an answering machine,
the system will leave a voice message. In addition, Alert RivCo allows community members to register additional contact
information not in the 9-1-1 database including Voice over Internet Protocol (VoIP) lines, cell phone numbers, and email
addresses.
3.18.11 Social Media
City of Menifee
The City of Menifee uses multiple social media platforms in order to disseminate incident information. Currently, the city
has the following accounts including Facebook, Instagram, LinkedIn, Twitter, and Youtube. Menifee also has a City website
(www.cityofmenifee.us).
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Riverside County
The County of Riverside uses several forms of social media to reach the community during emergency incidents, including
Twitter, Facebook, and YouTube. The County also has websites (www.countyofriverside.us or www.rivcoready.org) that
may be used to post public information. In an emergency or disaster, the Riverside County Emergency Management
Department or the EOC will post information to these accounts, as well as conduct social media monitoring for rumors
and trends.
3.18.12 Relay Services
Free relay services are available within the State of California and anywhere in the United States by dialing 711. This
service allows individuals with hearing or speech disorders to communicate with all telephone users.
3.18.13 SKYMARS
SKYMARS (Sky Mutual Aid Radio System). Mutual Aid talk group on the “Skycell” satellite based 2-way telephone/radio
system. Used for interagency (Cal Fire, etc.) and Cal OES internal communications with mobile or portable units in remote
locations.
3.18.14 Green Phone
GREEN PHONE (Operational Dial Telephone) is primarily a redundant system. ODT is a State-owned network of dedicated
telephone circuits using the State Public Safety microwave system and dedicated switches. Used to connect critical Sate
dispatch and command facilities in case of PSTN failure.
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4.0 County of Riverside Recovery Operations
The recovery phase of an emergency or disaster is often defined as restoring a community to its pre-disaster condition. In
other words, recovery refers to the measures taken by the County following a disaster that will return existence back to
normal, or at least as normal as possible. Effective recovery consists of an array of interdependent and coordinated
actions. The specific approach to recovery operations following a disaster will be determined by the location, type,
magnitude, and effects of the incident. Recovery operations are divided into two phases; short term and long term.
4.1 Federal – Robert T Stafford Disaster Relief Act of 1974
The following is a brief overview of this program:
A Presidential Declaration of Major Disaster or Emergency is required to activate the provisions of this law. Eligible
applicants include the following:
● State agencies;
● Counties;
● Cities;
● Special districts;
● Schools K-12;
● Colleges and institutions of higher education;
● Tribal Governments;
● Private non-profit organizations organized under § 501(c) 3 of the Internal Revenue Code;
● Utilities;
● Emergency agencies;
● Medical agencies;
● Custodial care organizations and
● Government services such as: community centers, libraries, homeless shelters, senior citizen centers, and similar
facilities open to the general public.
4.2 Short Term Recovery
Short term recovery refers to the measures taken by the County following a disaster addresses the health and safety needs
beyond rescue, the assessment of the scope of damages and needs, the restoration of basic infrastructure and the
mobilization of recovery National Disaster Recovery Framework organizations and resources including restarting and/or
restoring essential services for recovery decision-making. Effective recovery consists of a complex array of interdependent
and coordinated actions. Recovery operations are divided into two phases; short term and long term.
The first phase of recovery operations is short term. The goal of short-term recovery is to restore local government services
to at least minimal capacity operations. Short-term recovery includes:
● Assessment of the extent and severity of damages to homes and other property;
● Restoration of services generally available in communities - water, food, and medical assistance
● Repair of damaged homes and property;
● Professional counseling when the sudden changes resulting from the emergency have resulted in behavioral
anguish and inability to cope;
● Utility and infrastructure restoration;
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● Expanded social, medical, and behavioral health services;
● Re-establishment of County government operations;
● Transportation route restoration;
● Debris removal and clean-up operation and
● Abatement and demolition of hazardous structures.
4.3 Long Term Recovery
Long-term recovery consists of actions that will return government functions back to normal pre-disaster levels of service
to facilitate the community recovery processes. Behavioral health services will be coordinated such as Critical Stress
Debriefings for emergency response personnel, disaster service workers, and victims of the disaster/event.
It is critical that the documentation functions during response continue and expand into long term recovery. The major
objectives of long-term recovery operations include:
● Coordinated delivery of long-term social and health services;
● Improved zoning regulations;
● Re-establishing the local economy to pre-disaster levels;
● Recovery of disaster response costs and
● Effective integration of hazard mitigation strategies into recovery planning and operations.
Failure to strictly account for damage documentation and personnel costs can result in loss of reimbursement.
4.4 Damage Assessment
During the early phase of a disaster, the initial damage from the disaster is estimated due to time constraints related to
the response. Plans should include procedures for conducting more detailed surveys to be used in disaster project
applications once the recovery process begins.
4.4.1 Structural Damage
Checklists and procedures for survey teams should include the following terms when describing damages, which are
limited to the structure and not contents:
● Destroyed - Cost of repair is more than 75% of value;
● Major Damage - Cost of repair is greater than 10% of value and
● Minor Damage - Cost of repair is less than 10% of value.
4.4.2 Hazard Mitigation Grant Programs
The Hazard Mitigation Grant Program (HMGP) activities are aimed at reducing or eliminating future damages. Activities
include hazard mitigation plans approvable by FEMA and cost-effective hazard mitigation projects. HMGP grants are
provided on a cost-share of 75% federal share and 25% non-federal share.
Disaster Mitigation Act of 2000 (DMA 2000) (Public Law 106-390) provides the legal basis for FEMA mitigation planning
requirements for State, local and Indian Tribal governments as a condition of mitigation grant assistance. DMA 2000
amended the Robert T. Stafford Disaster Relief and Emergency Assistance Act by repealing the previous mitigation
planning provisions and replacing them with a new set of requirements that emphasize the need for State, local, and
Indian Tribal entities to closely coordinate mitigation planning and implementation efforts. The requirement for a State
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mitigation plan is continued as a condition of disaster assistance, adding incentives for increased coordination and
integration of mitigation activities at the State level through the establishment of requirements for two different levels of
state plans.
The Predisaster Hazard Mitigation Act of 2010 (H.R. 1746 111th) amended the Robert T. Stafford Relief and Emergency
Assistance Act to reauthorize the pre-disaster mitigation program of the Federal Emergency Management System
(Disaster Mitigation Act of 2000). This bill was enacted after being signed by the President on January 4, 2011. The Act
states that each jurisdiction (counties, cities, towns, and special districts) must have a Local Hazard Mitigation Plan (LHMP)
approved by Cal OES to be eligible for FEMA pre and post disaster mitigation funds. The objective of the LHMP is to save
lives, preserve property, and protect the environment during times of disaster. The County of Riverside participated in the
DMA2000 program and adopted the County of Riverside Hazard Mitigation Plan in May 2016 and the County submitted
the plan in 2017.
4.5 Disaster Assistance
Disaster assistance is divided into two forms: Individual and Public Assistance. Individual Assistance is provided by the
Federal Emergency Management Agency (FEMA) to individuals and families who have sustained losses due to disasters.
Public Assistance can fund the repair, restoration, reconstruction or replacement of a public facility or infrastructure
damaged or destroyed by a disaster. Recovery plans should address both types of assistance, methods of acquiring help,
restrictions, and other pertinent information. The state Natural Disaster Recovery Act (NDAA) requires documentation for
damage sustained to the following:
● Public buildings;
● Levees;
● Flood control events;
● Irrigation works;
● County Roads and
● City Streets
4.5.1 Federal Programs
Under federal disaster assistance programs, documentation must be obtained regarding damage sustained to:
● Roads;
● Water control facilities;
● Public buildings and related equipment;
● Public utilities;
● Facilities under construction;
● Recreational and parks facilities;
● Educational institutions and
● Certain private non-profit facilities.
The documentation information should include the location and extent of damage and estimates of costs for debris
removal, emergency work, and repairing or replacing damaged facilities to pre-disaster conditions. The cost of compliance
with building codes for new construction, repair, and restoration will also be documented.
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These are only a few federal programs that can be activated under a presidentially declared disaster. Disaster assistance
may also be altered by legislation passed at the time of the event. Other types of assistance may also be made available
depending on the disaster.
4.5.2 Government Assistance to Individuals
Individual assistance consists of services provided to individuals and families.
● Disaster Housing Assistance Program - This is a federal program administered by FEMA that provides temporary
housing to disaster victims during presidentially declared disasters.
● Disaster Mortgage and Rental Assistance Program - This program provides grants for home related mortgage or
rent payments to disaster victims, who because of a disaster have lost their job or business and face foreclosure
or eviction from their homes. It is a federal program available under a presidentially declared disaster.
● Housing and Urban Development (HUD) Program - This program is offered to families that meet certain income
guidelines and may provide a percentage of the rental cost for a limited period to disaster victims. It is also
available under a presidentially declared disaster.
● Small Business Administration (SBA) - This program is automatically implemented following a presidential disaster
declaration for Individual Assistance or may be implemented at the request of the governor. It provides low
interest loans to businesses and individuals who have suffered disaster losses.
● Individual and Family Grant Program (IFGP) - This is authorized only by a federal disaster declaration. It provides
grants to disaster victims who are not eligible for SBA loans.
● Cora Brown Fund - This is authorized only by a federal disaster declaration. The fund provides disaster victims with
assistance provided they are not eligible for any other disaster assistance award from the government or other
organizations.
4.5.3 Public Assistance
Public assistance consists of various programs of disaster relief to the public and private non-profit sectors:
● Debris Management;
● Public Assistance (PA);
● Private Nonprofit Program (PNP);
● Safety Assessment Program (SAP);
● Technical Assistance Programs (TAP) and
● Laws and Regulations.
Public sector includes state and local government (city, county, special district). Private non-profit includes certain eligible
Private Nonprofits (PNP) or an Intermediary PNP applicant to receive state assistance for extraordinary costs incurred
while aiding at the request of local agencies during a state disaster event.
FEMA processes PA grant funding according to the type of work the applicant undertakes. Eligible work
must be required because of the declared incident, be located in the designated area, be the legal
responsibility of the applicant and be undertaken at a reasonable cost.
Eligible work is classified into the following categories:
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Emergency Work
● Category A: Debris Clearance - Clearance of debris, wreckage, demolition, and removal of buildings damaged
beyond repair.
● Category B: Protective Measures - Measures to eliminate or lessen immediate threats to life, public health, and
safety.
Permanent Work
● Category C: Roads & Bridges - All non-emergency work and any that may require more time for decision-making,
preparation of detailed design, construction plans, cost estimates, and schedules.
● Category D: Water Control Facilities - Includes flood control, drainage, levees, dams, dikes, irrigation works, and
bulkheads.
● Category E: Public Buildings and Equipment - Buildings, vehicles or other equipment, transportation systems, fire
stations, supplies or inventory, higher education facilities, libraries, and schools.
● Category F: Utilities - Water supply systems, sanitary sewerage treatment plants, storm drainage, and light/power.
● Category G: Other - Park facilities, public and private non-profit facilities, recreational facilities, and playground
equipment.
Federal funding guidelines for each of these categories are listed in the Public Assistance Program and Policy Guide, which
is located online at https://www.fema.gov/media-library/assets/documents/111781.
4.5.4 State – California Disaster Assistance Act (CDAA)
The California Disaster Assistance Act provides state financial assistance for recovery efforts to counties, cities, special
districts, and certain eligible private non-profit agencies after a Cal OES Director’s Concurrence or the Governor's
Proclamation. CDAA may be implemented as a "stand alone" funding source following a state disaster.
CDAA is available to counties, cities, and special districts to repair disaster-related damages to public buildings, levees,
flood control works, channels, irrigation works, city streets, county roads, bridges, and other public works except those
facilities used solely for recreational purposes. This program offers a percentage of the eligible cost to: repair, restore,
reconstruct or replace public property or facilities; to cover direct and indirect costs of grant administration with the Cal
OES Director’s concurrence; and to cover the cost of overtime and supplies used for response. The conditions for
implementation of the CDAA are as follows:
● The Cal OES Director must concur with local emergency declaration for permanent restoration assistance;
● The Governor must proclaim a state of emergency for disaster response and permanent restoration assistance;
or
● The President must declare a major disaster or emergency for matching fund assistance for cost sharing required
under federal public assistance programs.
4.6 Non-Governmental Organizations and Community Bases Organizations
Non-Governmental Organizations and Community-Based Organizations (CBO), such as the American Red Cross and the
Salvation Army, may or will often provide support to individuals and households who are
displaced by a disaster and work with governmental organizations to support the transition from care and shelter
operations to interim housing arrangements. Community organizations active before a disaster may expand their services
to meet increased needs. Such groups include faith-based organizations, neighborhood health clinics, and food
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distribution agencies. NGO and CBOs may provide a range of services such as donations management, emergency food,
clothing and shelter, behavioral and spiritual counseling, assist with non-hazardous debris removal from private property,
as well as support of housing reconstruction. They provide these services independently or in coordination with federal,
state, and local efforts.
4.7 Recovery Reporting and Documentation
Recovery documentation and reporting is the key to recovering eligible emergency response and recovery costs. Damage
assessment documentation will be critical in establishing the basis for eligibility of disaster assistance programs. Without
proper documentation the County and local jurisdictions may be liable to FEMA for disaster recovery funding.
4.7.1 After-Action Reporting
SEMS regulations require that jurisdictions complete an after AAR within 90 days after each emergency proclamation.
Furthermore, the SEMS regulations under Title IX, Division 2, Chapter 1, Section 2450(a) requires any federal, state, or
local jurisdiction proclaiming or responding to a Local Emergency for which the governor has declared a State of Emergency
or State of War Emergency shall complete and transmit an AAR to Cal OES within 90 days of the close of the emergency
period. Upon completion of the AAR, corrective actions are identified to make recommendations for correcting problems
noted in the response/recovery effort, or during exercises and training. Depending on the level of the AAR, corrective
action may encompass anything from detailed recommendations for improving individual agency plans and procedures
to broader system-wide improvements. Priority corrective actions are assigned to relevant stakeholders and tracked to
ensure the identified problem has been addressed.
4.7.2 Recovery Documentation
The recovery documentation information should include the location and extent of damage, and estimates of costs for
debris removal, emergency work, and repairing or replacing damaged facilities to a non-vulnerable and mitigated
condition. The cost of compliance with building codes for new construction, repair, and restoration will also be
documented. The cost of improving facilities may be provided under federal hazard mitigation grant programs.
Documentation is the key to recovering expenditures related to emergency response and recovery operations.
Documentation must begin at the field response level and continue as the disaster unfolds. Included in the County OA
EOC Planning/Intelligence Section is a Documentation Branch that will coordinate the collection of all incident
documentation for dissemination and filing.
4.8 Joint Field Office
Following a Presidential Declaration of a Major Disaster or Emergency, a Joint Field Office (JFO) will be established in the
proximity of the disaster area. The JFO provides the direction and coordination point for federal assistance. The State will
appoint a State Coordinating Officer (SCO) to serve as the state point of contact. A Federal Coordinating Officer (FCO) is
appointed upon a Presidential Declaration of an Emergency or Major Disaster. Typical functions of the JFO include:
● Management - Coordination of the overall federal assistance programs for Individual and Public Assistance, as
well as any existing emergency work;
● Public Information - Overall direction of public news releases on the progress of the emergency recovery actions,
public notices on obtaining assistance, problems, and other pertinent information;
● Liaison - Provides coordination and cooperation with other federal and state agencies;
● Operations - Responsible for damage survey teams, outreach activities, and program implementation (i.e., Public
Assistance, Individual Assistance, Hazard Mitigation, etc.);
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● Planning/Intelligence - Develops action plans, identifies priorities, potential problems, documents the overall
recovery actions;
● Logistics - Provides materials and resources to perform the tasks associated with recovery and
● Finance/Administration - Tracks and monitors costs, approves purchases, audits activities as needed.
Mitigation is critical in reducing or eliminating disaster-related property damage and loss of lives. The immediate post-
disaster period presents a rare opportunity for mitigation. During this time officials and citizens are more responsive to
mitigation recommendations and unique opportunities to rebuild or redirect development may be available. Recovery
plans benefit from addressing mitigation planning as part of the recovery process. The following issues represent some
information that would be useful in recovery sections of emergency plans:
● Changes in building codes
● Variances or set-backs in construction
● Zoning, to reduce types of construction in high hazard areas
● Relocation or removal of structures from high hazard zones
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Appendix A – Glossary of Terms
This list contains definitions of terms commonly used in Emergency Management, the Standardized Emergency
Management System (SEMS), the National Incident Management System (NIMS) and the Incident Command System (ICS).
Action Plan: The plan prepared in the EOC containing objectives for the emergency response SEMS level reflecting overall
priorities and supporting activities for a designated period. See also Incident Action Plan.
Activate: At a minimum, a designated official of the emergency response agency that implements SEMS as appropriate to
the scope of the emergency and the agency's role in response to the emergency.
After Action Report: A report covering response actions, application of SEMS, modifications to plans and procedures,
training needs, and recovery activities. After action reports are required under SEMS after any emergency which requires
a declaration of an emergency. Reports are required within 90 days.
Agency: An agency is a division of government with a specific function, or a non-governmental organization (e.g., private
contractor, business, etc.) that offers a kind of assistance. In ICS, agencies are defined as jurisdictional (having statutory
responsibility for incident mitigation) or assisting and/or cooperating (providing resources and/or assistance). (See
Assisting Agency, Cooperating Agency and Multi-agency.)
Agency Dispatch: The agency or jurisdictional facility from which resources are assigned to incidents.
Agency Executive or Administrator: Chief executive officer (or designee) of the agency or jurisdiction that has
responsibility for the incident.
Agency Representative: An individual assigned to an incident or to an EOC from an assisting or cooperating agency that
has been delegated authority to make decisions on matters affecting that agency's participation at the incident or at the
EOC. Agency Representatives report to the Liaison Officer at the incident, or to the Liaison Coordinator at SEMS EOC levels.
Air Operations Branch Director: The person primarily responsible for preparing and implementing the air operations
portion of the Incident Action Plan. Also responsible for providing logistical support to helicopters operating on the
incident.
Allocated Resources: Resources dispatched to an incident.
Area Command: An organization established to: 1) oversee the management of multiple incidents that are each being
handled by an Incident Command System organization; or 2) to oversee the management of a very large incident that has
multiple Incident Management Teams assigned to it. Area Command has the responsibility to set overall strategy and
priorities, allocate critical resources based on priorities, ensure that incidents are properly managed, and ensure that
objectives are met, and strategies followed.
Assigned Resources: Resources checked in and assigned work tasks on an incident.
Assignments: Tasks given to resources to perform within a given operational period, based upon tactical objectives in the
Incident or EOC Action Plan.
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Assistant: Title for subordinates of the Command Staff positions at the Field SEMS level. The title indicates a level of
technical capability, qualifications, and responsibility subordinate to the primary positions. Assistants may also be used to
supervise unit activities at camps.
Assisting Agency: An agency directly contributing tactical or service resources to another agency.
Available Resources: Incident-based resources which are available for immediate assignment.
Base: The location at an incident at which primary logistics functions for an incident are coordinated and administered.
There is only one Base per incident. (Incident name or other designator will be added to the term "Base.") The Incident
Command Post may be collocated with the Base.
Branch: The organizational level at the SEMS Field Level having functional or geographic responsibility for major parts of
incident operations. The Branch level is organizationally between Section and Division/Group in the Operations Section,
and between Section and Units in the Logistics Section. Branches are identified using Roman Numerals or by functional
name (e.g., medical, security, etc.).
Branch Director: The ICS title for individuals responsible for supervision of a Branch at the Field Level. At SEMS EOC levels,
the title Branch Coordinator is preferred.
Cache: A pre-determined complement of tools, equipment and/or supplies stored in a designated location, available for
incident use.
Camp: A geographical site, within the general incident area, separate from the Incident Base, equipped and staffed to
provide sleeping, food, water, and sanitary services to incident personnel.
Chain of Command: A series of management positions in order of authority.
Check-in: The process whereby resources first report to an incident or into an EOC. Check-in locations at the SEMS Field
level include: Incident Command Post (Resources Unit), Incident Base, Camps, Staging Areas, Helibases, Helispots, and
Division Supervisors (for direct line assignments).
Clear Text: The use of plain English in radio communications transmissions. No Ten Codes or agency specific codes are
used when utilizing Clear Text.
Command: The act of directing, and/or controlling resources at an incident by explicit legal, agency, or delegated
authority. May also refer to the Incident Commander.
Command Post: (See Incident Command Post)
Command Staff: The Command Staff at the SEMS Field level consists of the Information Officer, Safety Officer, and Liaison
Officer. They report directly to the Incident Commander. They may have an assistant or assistants, as needed. These
functions may also be found at the EOC levels in SEMS. At the EOC, they would report to the EOC Director but may be
designated as Coordinators. At EOCs, the functions may also be established as Sections, or Branches to accommodate
subsequent expansion.
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Communications Unit: An organizational unit in the Logistics Section responsible for providing communication services at
an incident or an EOC. A Communications Unit may also be a facility (e.g., a trailer or mobile van) used to provide the
major part of an Incident Communications Center.
Compacts: Formal working agreements among agencies to obtain mutual aid.
Compensation/Claims Unit: Functional unit within the Finance/Administration Section responsible for financial concerns
resulting from property damage, injuries or fatalities at the incident or within an EOC.
Complex: Two or more individual incidents located in the same general area that are assigned to a single Incident
Commander or to a Unified Command.
Cooperating Agency: An agency supplying assistance other than direct tactical or support functions or resources to the
incident control effort (e.g., American Red Cross, Telephone Company, etc.).
Coordination: The process of systematically analyzing a situation, developing relevant information, and informing
appropriate command authority of viable alternatives for selection of the most effective combination of available
resources to meet specific objectives. The coordination process (which can be either intra- or inter-agency) does not
involve dispatch actions. However, personnel responsible for coordination may perform command or dispatch functions
within the limits established by specific agency delegations, procedures, legal authority, etc. Multi-agency or Inter-agency
coordination is found at all SEMS levels.
Coordination Center: Term used to describe any facility that is used for the coordination of agency or jurisdictional
resources in support of one or more incidents.
Cost Sharing Agreements: Agreements between agencies or jurisdictions to share designated costs related to incidents.
Cost sharing agreements are normally written but may also be verbal between authorized agency or jurisdictional
representatives at the incident.
Cost Unit: Functional unit within the Finance/Administration Section responsible for tracking costs, analyzing cost data,
making cost estimates, and recommending cost-saving measures.
Delegation of Authority: A statement provided to the Incident Commander by the Agency Executive delegating authority
and assigning responsibility. The Delegation of Authority can include objectives, priorities, expectations, constraints and
other considerations or guidelines as needed. Many agencies require written Delegation of Authority to be given to
Incident Commanders prior to their assuming command on larger incidents.
Demobilization Unit: Functional unit within the Planning Section responsible for assuring orderly, safe and efficient
demobilization of incident or EOC assigned resources.
Department Operations Center (DOC): A facility used by a distinct discipline, such as flood operations, fire, medical,
hazardous material, or a unit, such as Department of Public Works, or Department of Health. Department Operations
enters may be used at all SEMS levels above the field response level depending upon the needs of the emergency.
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Deputy Incident Commander: A fully qualified individual who, in the absence of a superior, could be delegated the
authority to manage a functional operation or perform a specific task. In some cases, a Deputy could act as relief for a
superior and therefore must be fully qualified in the position. Deputies may also be found as necessary at all SEMS EOC
levels.
Disaster: A sudden calamitous emergency event bringing great damage loss or destruction.
Dispatch: The implementation of a command decision to move a resource or resources from one place to another.
Dispatch Center: A facility from which resources are assigned to an incident.
Division: Divisions are used to divide an incident into geographical areas of operation. Divisions are identified by alphabetic
characters for horizontal applications and, often, by numbers when used in buildings. Divisions are also used at SEMS EOC
levels and are found organizationally between Branches and Units.
Division or Group Supervisor: The position title for individuals responsible for command of a Division or Group at an
Incident. At the EOC level, the title is Division Coordinator.
Documentation Unit: Functional unit within the Planning Section responsible for collecting, recording and safeguarding
all documents relevant to an incident or within an EOC.
Emergency: A condition of disaster or of extreme peril to the safety of persons and property caused by such conditions as
air pollution, fire, flood, hazardous material incident, storm, epidemic, riot, drought, sudden and severe energy shortage,
plant or animal infestations or disease, the Governor's warning of an earthquake or volcanic prediction, or an earthquake
or other conditions, other than conditions resulting from a labor controversy.
Emergency Management Coordinator: The individual within each jurisdiction that is delegated the day to day
responsibility for the development and maintenance of all emergency management coordination efforts.
Emergency Medical Technician (EMT): A health-care specialist with skills and knowledge in pre-hospital emergency
medicine.
Emergency Operations Center (EOC): A location from which centralized emergency management can be performed. EOC
facilities are established by an agency or jurisdiction to coordinate the overall agency or jurisdictional response and
support to an emergency.
Emergency Operations Plan: The plan that each jurisdiction has and maintains for responding to appropriate hazards.
Emergency Response Agency: Any organization responding to an emergency, or providing mutual aid support to such an
organization, whether in the field, at the scene of an incident, or to an operations center.
Emergency Response Personnel: Personnel involved with an agency's response to an emergency.
Emergency Services Director: The individual within each political subdivision that has overall responsibility for jurisdiction
emergency management. For cities and counties, this responsibility is commonly assigned by local ordinance.
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EOC Action Plan: The plan developed at SEMS EOC levels which contains objectives, actions to be taken, assignments and
supporting information for the next operational period.
Event: A planned, non-emergency activity. ICS can be used as the management system for a wide range of events, e.g.,
parades, concerts or sporting events.
Facilities Unit: Functional unit within the Support Branch of the Logistics Section at the SEMS Field Response Level that
provides fixed facilities for the incident. These facilities may include the Incident Base, feeding areas, sleeping areas,
sanitary facilities, etc.
Field Operations Guide: A pocket-size manual of instructions on the application of the Incident Command System.
Finance/Administration Section: One of the five primary functions found at all SEMS levels which is responsible for all
costs and financial considerations. At the incident the Section can include the Time Unit, Procurement Unit,
Compensation/Claims Unit and Cost Unit.
Food Unit: Functional unit within the Service Branch of the Logistics Section responsible for providing meals for incident
and or EOC personnel.
Function: In ICS, function refers to the five major activities in the ICS, i.e., Command, Operations, Planning, Logistics and
Finance/Administration. The same five functions also are found at all SEMS EOC levels. At the EOC, the term Management
replaces Command. The term function is also used when describing the activity involved, e.g., "the planning function."
Functional Element: Refers to a part of the incident, EOC or DOC organization such as section, branch, group or unit.
General Staff: The group of management personnel reporting to the Incident Commander or to the EOC Director. They
may each have a deputy, as needed. At the Field SEMS level, the General Staff consists of the Operations Section Chief,
Planning/Intelligence Section Chief, Logistics Section Chief, and Finance/Administration Section Chief. At the EOC levels,
the position titles are Section Coordinators.
Ground Support Unit: Functional unit within the Support Branch of the Logistics Section at the SEMS Field Response level
that is responsible for the fueling, maintaining and repairing of vehicles, and the transportation of personnel and supplies.
Group: Groups are established to divide the incident into functional areas of operation. Groups are composed of resources
assembled to perform a special function not necessarily within a single geographic division. (See Division.) Groups are
located between Branches (when activated) and Resources in the Operations Section.
Helibase: The main location for parking, fueling, maintenance, and loading of helicopters operating in support of an
incident. It is usually located at or near the incident base.
Helispot: Any designated location where a helicopter can safely take off and land. Some helispots may be used for loading
of supplies, equipment, or personnel.
Incident: An occurrence or event, either human-caused or by natural phenomena, that requires action by emergency
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response personnel to prevent or minimize loss of life or damage to property and/or natural resources.
Incident Action Plan: The plan developed at the field response level which contains objectives reflecting the overall
incident strategy and specific tactical actions and supporting information for the next operational period. The plan may
be oral or written.
Incident Base: Location at the incident where the primary logistics functions are coordinated and administered. The
Incident Command Post may be collocated with the Base. There is only one Base per incident.
Incident Commander: The individual responsible for the command of all functions at the field response level.
Incident Command Post (ICP): The location at which the primary command functions are executed. The ICP may be
collocated with the incident base or other incident facilities.
Incident Command System (ICS): The nationally used standardized on-scene emergency management concept specifically
designed to allow its user(s) to adopt an integrated organizational structure equal to the complexity and demands of single
or multiple incidents without being hindered by jurisdictional boundaries. ICS is the combination of facilities, equipment,
personnel, procedures, and communications operating within a common organizational structure, with responsibility for
the management of resources to effectively accomplish stated objectives pertinent to an incident.
Incident Communications Center: The ICS facility designated for use by the Communications Unit and the Message Center.
Incident Management Team: The Incident Commander and appropriate General and Command Staff personnel assigned
to an incident.
Incident Objectives: Statements of guidance and direction necessary for the selection of appropriate strategy(s), and the
tactical direction of resources. Incident objectives are based on realistic expectations of what can be accomplished when
all allocated resources have been effectively deployed. Incident objectives must be achievable and measurable, yet flexible
enough to allow for strategic and tactical alternatives.
Initial Action or Response: The actions taken by resources which are the first to arrive at an incident or the resources
initially committed to an incident.
Jurisdiction: The range or sphere of authority. Public agencies have jurisdiction at an incident related to their legal
responsibilities and authority for incident mitigation. Jurisdictional authority at an incident can be political/geographical
(e.g., special district city, county, state or federal boundary lines), or functional (e.g., Sheriff’s Office, health department,
etc.). (See Multi-jurisdiction.)
Jurisdictional Agency: The agency having jurisdiction and responsibility for a specific geographical area, or a mandated
function.
Landing Zone: (See Helispot.)
Leader: The ICS title for an individual responsible for a functional unit, task forces, or teams.
Liaison Officer: A member of the Command Staff at the Field SEMS level responsible for coordinating with representatives
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from cooperating and assisting agencies. At SEMS EOC levels, the function may be done by a Coordinator and/or within a
Section or Branch reporting directly to the EOC Director.
Life-Safety: Refers to the joint consideration of both the life and physical well-being of individuals.
Local Government: Means local agencies per Article 3 of the SEMS regulations. The Government Code 8680.2 defines local
agencies as any city, city and county, county, school district or special district.
Logistics Section: One of the five primary functions found at all SEMS levels. The Section responsible for providing facilities,
services and materials for the incident or at an EOC.
Management by Objectives: In SEMS field and EOC levels, this is a top-down management activity which involves a three-
step process to achieve the desired goal. The steps are: establishing the objectives, selection of appropriate strategies to
achieve the objectives; and the direction or assignments associated with the selected strategy.
Master Mutual Aid Agreement: An agreement entered into by and between the State of California, its various
departments and agencies, and the various political subdivision, municipal corporations, and other public agencies of the
State of California to assist each other by providing resource during an emergency Mutual aid occurs when two or more
parties agree to furnish resources and facilities and to render services to each other to prevent and combat any type of
disaster or emergency.
Medical Unit: Functional unit within the Service Branch of the Logistics Section at SEMS Field levels responsible for the
development of the Medical Emergency Plan, and for providing emergency medical treatment of incident personnel.
Message Center: The Message Center is part of the Incident or EOC Communications Center and is collocated or placed
adjacent to it. It receives, records, and routes information to appropriate locations at an incident or within an EOC.
MHOAC: Medical Health Operational Area Coordinator; a functional position established by Health and Safety Code
&1979.153. In the event of a local, State, or federal declaration of emergency, the MHOAC provides a 24-hour, seven day
a week capability to staff public health and medical emergency operations.
Mobilization: The process and procedures used by all organizations federal, state and local for activating, assembling, and
transporting all resources that have been requested to respond to or support an incident.
Multi-Agency or Inter-Agency Coordination: The participation of agencies and disciplines involved at any level of the
SEMS organization working together in a coordinated effort to facilitate decisions for overall emergency response
activities, including the sharing of critical resources and the prioritization of incidents.
Multi-Agency Coordination System (MACS): The combination of personnel, facilities, equipment, procedures and
communications integrated into a common system. When activated, MACS has the responsibility for coordination of
assisting agency resources and support in a multi-agency or multijurisdictional environment. A MAC Group functions
within the MACS. MACS organizations are used within the California Fire Services.
Multi-Agency Incident: An incident where one or more agencies assist a jurisdictional agency or agencies. The incident
may be managed under single or unified command.
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Multi-jurisdiction Incident: An incident requiring action from multiple agencies that have a statutory responsibility for
incident mitigation. In ICS these incidents will be managed under Unified Command.
Mutual Aid Agreement: Written agreement between agencies and/or jurisdictions in which they agree to assist one
another upon request, by furnishing personnel and equipment.
Mutual Aid Coordinator: An individual at local government, operational area, region or state level that is responsible to
coordinate the process of requesting, obtaining, processing and using mutual aid resources. Mutual Aid Coordinator duties
will vary depending upon the mutual aid system.
Mutual Aid Region: A mutual aid region is a subdivision of state OES established to assist in the coordination of mutual
aid and other emergency operations within a geographical area of the state, consisting of two or more county (operational)
areas.
Operational Area: An intermediate level of the state emergency organization, consisting of a county and all political
subdivisions within the county area.
Operational Period: The period scheduled for execution of a given set of operation actions as specified in the Incident or
EOC Action Plan. Operational Periods can be of various lengths, although usually not over 24 hours.
Operations Section: One of the five primary functions found at all SEMS levels. The Section responsible for all tactical
operations at the incident, or for the coordination of operational activities at an EOC. The Operations Section at the SEMS
Field Response Level can include Branches, Divisions and/or Groups, Task Forces, Teams, Single Resources and Staging
Areas. At the EOC levels, the Operations Section would contain Branches or Divisions as necessary because of span of
control considerations.
Out-of-Service Resources: Resources assigned to an incident but unable to respond for mechanical, rest, or personnel
reasons.
Planning Meeting: A meeting held as needed throughout the duration of an incident to select specific strategies and
tactics for incident control operations and for service and support planning. On larger incidents, the planning meeting is a
major element in the development of the Incident Action Plan. Planning meetings are also an essential activity at all SEMS
EOC levels.
Planning/Intelligence Section: One of the five primary functions found at all SEMS levels. Responsible for the collection,
evaluation, and dissemination of information related to the incident or an emergency, and for the preparation and
documentation of Incident or EOC Action Plans. The section also maintains information on the current and forecasted
situation, and on the status of resources assigned to the incident. At the SEMS Field Response level, the Section will include
the Situation, Resource, Documentation, and Demobilization Units, as well as Technical Specialists.
Procurement Unit: Functional unit within the Finance/Administration Section responsible for financial matters involving
vendor contracts.
Public Information Officer (PIO): A member of the Command Staff responsible for interfacing with the public and media
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or with other agencies requiring information directly from the incident. There is only one PIO per incident. The PIO may
have assistants. At SEMS EOC levels, the information function may be established as a Coordinator or as a section or
branch reporting directly to the EOC Director.
Recorders: Individuals within ICS or EOC organizational units who are responsible for recording information. Recorders
may be found in Planning, Logistics and Finance/Administration Units.
Regional Emergency Operations Center (REOC): Facilities found at State OES Administrative Regions. REOCS are used to
coordinate information and resources among operational areas and between the operational areas and the state level.
RDMHS: Regional Disaster Medical Health Specialist - performs the Medical and Health Branch functions in the REOC,
providing support and coordination to the MHOAC
Reporting Locations: Specific locations or facilities where incoming resources can check-in at the incident. (See Check-in.)
Resources: Personnel and equipment available, or potentially available, for assignment to incidents or to EOCs. Resources
are described by kind and type and may be used in tactical support or supervisory capacities at an incident or at EOCs.
Resources Unit: Functional unit within the Planning Section at the SEMS Field Response level responsible for recording
the status of resources committed to the incident. The Unit also evaluates resources currently committed to the incident,
the impact that additional responding resources will have on the incident, and anticipated resource needs.
Safety Officer: A member of the Command Staff at the incident or within an EOC responsible for monitoring and assessing
safety hazards or unsafe situations, and for developing measures for ensuring personnel safety. The Safety Officer may
have assistants.
Section: That organization level with responsibility for a major functional area of the incident or at an EOC, e.g.,
Operations, Planning, Logistics, Administration/Finance.
Section Chief: The ICS title for individuals responsible for command of functional sections: Operations,
Planning/Intelligence, Logistics and Administration/Finance. At the EOC level, the position title will be Section Coordinator.
Service Branch: A Branch within the Logistics Section responsible for service activities at the incident. Includes the
Communications, Medical and Food Units.
Single Resource: An individual, a piece of equipment and its personnel complement, or a crew or team of individuals with
an identified work supervisor that can be used on an incident.
Situation Unit: Functional unit within the Planning Section responsible for the collection, organization and analysis of
incident status information, and for analysis of the situation as it progresses. Reports to the Planning Section Chief.
Span of control: The supervisory ratio maintained within an ICS or EOC organization. A span of control of five-positions
reporting to one supervisor is considered optimum.
Special District: A unit of local government (other than a city, county, or city and county) with authority or responsibility
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to own, operate or maintain a project (as defined in California Code of Regulations 2900(s) for purposes of natural disaster
assistance. This may include a joint powers authority established under section 6500 et seq. of the Code.
Staging Area: Staging Areas are locations set up at an incident where resources can be placed while awaiting a tactical
assignment. Staging Areas are managed by the Operations Section.
Staging Area Managers: Individuals within ICS organizational units that are assigned specific managerial responsibilities
at Staging Areas.
Standardized Emergency Management System (SEMS): A system required by California Government Code for managing
response to multi-agency and multi-jurisdiction emergencies in California. SEMS consists of five organizational levels which
are activated as necessary: Field Response, Local Government, Operational Area, Region, and State.
State Operations Center (SOC): An EOC facility operated by the California Office of Emergency Services at the state level
in SEMS.
Strategy: The general plan or direction selected to accomplish incident or EOC objectives.
Supply Unit: Functional unit within the Support Branch of the Logistics Section responsible for ordering equipment and
supplies required for incident operations.
Support Branch: A Branch within the Logistics Section responsible for providing personnel, equipment and supplies to
support incident operations. Includes the Supply, Facilities and Ground Support Units.
Support Resources: Non-tactical resources under the supervision of the Logistics, Planning, Finance/Administration
Sections or the Command Staff.
Supporting Materials: Refers to the several attachments that may be included with an Incident Action Plan, e.g.,
communications plan, map, safety plan, traffic plan, and medical plan.
Tactical Direction: Direction given by the Operations Section Chief at the SEMS Field level which includes the tactics
appropriate for the selected strategy, the selection and assignment of resources, tactics implementation, and
performance monitoring for each operational period.
Task Force: A combination of single resources assembled for a tactical need, with common communications and a leader.
Technical Specialists: Personnel with special skills that can be used anywhere within the ICS or EOC organization.
Time Unit: Functional unit within the Finance/Administration Section responsible for recording time for incident or EOC
personnel and hired equipment.
Type: Refers to resource capability. A Type 1 resource provides a greater overall capability due to power, size, capacity,
etc., than would be found in a Type 2 resource. Resource typing provides managers with additional information in
selecting the best resource for the task.
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Unified Area Command: A Unified Area Command is established when incidents under an Area Command are
multijurisdictional. (See Area Command and Unified Command.)
Unified Command: In ICS, Unified Command is a unified team effort which allows all agencies with responsibility for the
incident, either geographical or functional, to manage an incident by establishing a common set of incident objectives and
strategies. This is accomplished without losing or abdicating agency authority, responsibility or accountability.
Unit: An organizational element having functional responsibility. Units are commonly used in incident Planning, Logistics,
or Finance/administration sections and can be used in operations for some applications. Units are also found in EOC
organizations.
Unity of Command: The concept by which each person within an organization reports to one and only one designated
person.
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Appendix C – Riverside County Contact List
Department/Agency Contact
Name
Job Title Email Address
Agricultural
Commissioner's Office
Arroyo, Ruben Agricultural Commissioner rarroyo@rivco.org
Agricultural
Commissioner's Office
Bray, Ron Assistant Agricultural Commissioner rbray@rivco.org
Agricultural
Commissioner's Office
Mulherin,
Robert
Deputy Agricultural Commissioner RMulherin@rivco.org
Assessor-Clerk-
Recorder
Faulkner, Billy Sr Admin Analyst bfaulkne@asrclkrec.com
Auditor-Controller Harris, Tanya Chief Accountant tsharris@co.riverside.ca.us
Board of Supervisors
Clerk of the Board Harper-Ihem,
Kecia
Clerk of the Board KHarper-Ihem@rcbos.org
Rector,
Kimberly
Assistant Clerk of the Board KRECTOR@rcbos.org
County Counsel Office Brown Jeb Assistant County Counsel JebBrown@co.riverside.ca.u
s
County Executive Office Sargent,
Jennifer
Principal Management Analyst jsargent@rceo.org
Department of Child
Support Services
Tyler-Jackson,
Yolanda
Senior Administrative Analyst yolanda.tyler-
jackson@rcdcss.org
Department of
Environmental Health
Department of Waste
Resources
Kernkamp,
Hans
General Manager-Chief Engineer hkernkam@rcwaste.org
Dept. of Public Social
Services
Vejar, Daniel Deputy Director DGVEJAR@riversidedpss.org
District Attorney's
Office
Garcia, Tim Commander timgarcia@rivcoda.org
Bentley, Elaina ADA
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Economic
Development Agency
Sheriff's Office Kennedy-Smith
Shelley
Chief Deputy kvest@riversidesheriff.org
Emergency
Management
Department
Barton, Bruce Director bbarton@rivco.org
Human Resources Bowers,
Michael
Human Resources Safety Manager MBowers@RC-HR.com
Love, Samuel Safety Division Manager SALove@rc-hr.com
Office on Aging Kjos, Karla Contracts & Services Officer kkjos@co.riverside.ca.us
Roman,
Rachelle
Deputy Director for Administration rroman@co.riverside.ca.us
Probation Department Weatherspoon,
Carol
Senior Administrative Analyst cweather@rcprob.us
Public Defender De Gasperin,
Amanda
Administrative Services Manager II ALDeGasperin@co.riverside.
ca.us
Purchasing and Fleet Whitesell,
Mark
Procurement Services Manager mwhitesell@rivco.org
Regional Park & Open-
Space District
McClain, Dustin Chief of Parks and Resources dmclain@rivco.org
Regional Park & Open-
Space District
Whitaker,
Dayna
Area Manager dwhitaker@rivco.org
Registrar of Voters Gordon,
Candice
Executive Assistant cgordon@co.riverside.ca.us
Spencer,
Rebecca
Registrar RAMartine@co.riverside.ca.
us
RivCo Information
Technology
Riverside County Dept.
of Animal Services
Corvino, Frank Deputy Director fcorvino@rivco.org
Christopher
Mayer
Commissioner of Field Services Cmayer@rivco.org
Riverside County Fire Jason Neuman Division Chief Jason.Neuman@fire.ca.gov
Riverside County Flood
Control and Water
Conservation
Olivo, Henry Chief of Operations & Maintenance
Division
HOLIVO@rcflood.org
Riverside County
Treasurer-Tax Collector
Gomez,
Adrianna
Administrative Services Manager I adgomez@rivcoTTC.org
DocuSign Envelope ID: DE0E9533-10EA-43E3-99BB-394D37C39A34
2021
City of Menifee
Emergency Operations Plan
__________________________________________________________________________________________________
118
RUHS - Behavioral
Health
Brenneman,
Bill
Deputy Director of Adult Services bman@rcmhd.org
Zamora, Joe Assistant Behavioral Director- Fiscal jczamora@rcmhd.org
RUHS - Community
Action Partnership
(working under P.H)
Martin, Tamara Executive Assistant TLMartin@capriverside.org
RUHS - Public Health Geiger, Tonya Branch Chief TGeiger@rivcocha.org
RUHS - Riverside
County Regional
Medical Center
Walker,
Nichole
Sr. Safety Coordinator nwalker@rc-hr.com
Sheriff's Office Vest, Kevin Chief Deputy kvest@riversidesheriff.org
TLMA David Jones Chief Engineering Geologist DLJONES@rivco.org
TLMA - Building Shopshear,
Garry
Counter Service Manager gshopshe@rctlma.org
TLMA - Transportation VanderPorten,
Bill
wjvanderpoorten@rcmhd.o
rg
TLMA - Riverside
County Code
Enforcement
Department
Towner, Tracey Division Manager ttownwer@rctlma.org
TLMA - Transportation Salama,
Mojahed
Deputy Director of Transportation MSALAMA@rctlma.org
Wachi, Cindi Construction Division Manager cwachi@rctlma.org
Veterans' Services Anderson,
James "Kelly"
Assistant Director jkanderson@rivco.org
Gautsche,
Grant
Veterans Services Director GAUTSCHE@rivco.org
Western Riverside
County Regional
Conservation Authority
Bernas, Honey Director of Administrative Services HBernas@wrcrca.org
DocuSign Envelope ID: DE0E9533-10EA-43E3-99BB-394D37C39A34
STATE OF CALIFORNIA )
COUNTY OF RIVERSIDE ) ss
CITY OF MENIFEE )
I, Sarah A. Manwaring, City Clerk of the City of Menifee, do hereby certify that the
foregoing Resolution No. 20-996 was duly adopted by the City Council of the City of
Menifee at a meeting thereof held on the 3rd day of February 2021 by the following vote:
Ayes: Deines, Karwin, Liesemeyer, Sobek, Zimmerman
Noes: None
Absent: None
Abstain: None
_______________________________
Sarah A. Manwaring, City Clerk
DocuSign Envelope ID: DE0E9533-10EA-43E3-99BB-394D37C39A34