2021-06-02 City Council Item No. 5.2 Pandemic Technology Implementations Presentation Regular MEETING - Additional Meeting MaterialsPandemic Technology
Implementations
June 2, 2021
1
•In March of 2020 the State of California became the first U.S.
State to order shutdown in response to COVID-19
•Short notice due to rapid on-set
•Affected both City staff and delivery of service to the Public
The Challenge
•Mobilize workforce
•Laptops, cellphones, Zoom/Teams
•Secure the distributed workplace
•Virtual Private Network connections•DUO Multi-Factor Authentication
•Process streamlining –DocuSign
•Reconfigured Eden–Invoice routing•COVID symptom screening
•Launched Menifee GIS web-portal
The Response -Internal
•Menifee Smart Counter
•Qless & MS-Bookings
•Zero Stop Shop
•Online plan submission (Bluebeam)•Accela Citizen Access•Online permits (Accela)•Online payments (Accela)
•Virtual Public Meetings
•Zoom & YouTube Streaming
Response –Public Services
•Implementing the technology needs of a new Police Department
•GIS Developed Tritech Dispatch base layers
•Delivering other projects already in progress
•Keeping the business systems operational
•Responding to service requests
•Developing the GIS Strategic Plan
•Bringing new IT staff up to speed
•Global hardware shortages
All while
0
200
400
600
800
65 40 39 73 42 44 52 62 60
162 96 155188144
264
176 153 137 131
551
751
356
241
354
274 299 335
413 345
2019 2020 2021
Systems & Support Team
•Michelle Sarkissian –IT Sup.
•Fatemeh Jafari –IT Analyst
•Greg Shoemaker –IT Analyst
•Amber Stout –IT Tech.
•Ernesto Esquer –IT Tech.
The IT Team
Geographic Info. System (GIS)
•Vacant -GIS Manager
•Alex Marczynski –GIS Tech.
•Jacob Preal –GIS Tech.