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2022/01/20 Quest Technology Management Addendum 1 City Of Menifee Addendum 1.0 7/9/21 Quest © 2021. Quest®, , and How can we help?® are registered trademarks of Quest Media & Supplies, Inc. All Rights Reserved. CONFIDENTIAL Page 1 ADDENDUM 1 .0 – VMWARE SPHERE LICENSE RENTAL This is an addendum to the Service Level Agreement to reflect the recent request for additional services. Quest will provide the services (as defined below) to City Of Menifee (Client). 1. SERVICE TERM: Month-to-Month 2. Addendum Service Summar y 2.1. Quest will provide the following additional services to Client. The scope of service relating to the additional items are as follows: 2.1.1. Software as a Service – VMware vSphere 2.1.1.1. Quest will provision two (2) instances of VMware vSphere Standard licensing with a usage amount of 64 GB of vRAM per instance. 2.1.1.2. Quest will retain and reclaim provided services upon service termination. 2.1.1.3. Client, at their own expense and separate from this Agreement, will procure and maintain any Operating System (OS) and application licensing not noted as Quest provided herein. 2.1.1.4. Quest will provide the services under Addendum 1 on a month -to-month basis with best efforts support on a time and material basis until removed via executed Addendum from service. Client and Quest must execute an Addendum for any such service removal under this service section. 3. Services 3.1. The following table identifies the additional list of components. Group Components Qty. Services 2.1.1 VMware vSphere License 2 Per Instance DocuSign Envelope ID: 4C958C94-4202-4ED1-A882-61DD90B28016DocuSign Envelope ID: 75B45EE8-5ED1-48BC-8B23-2B498E6014F0 City Of Menifee Addendum 1.0 7/9/21 Quest © 2021. Quest®, , and How can we help?® are registered trademarks of Quest Media & Supplies, Inc. All Rights Reserved. CONFIDENTIAL Page 2 4.Investment for Services 4.1. The following table identifies Client’s investment for the service package. Quest Select Service Package Term Additional Charges Selected Service Package (Services listed i n Section 3) Coterminous $340.00/Month Setup Services NRC Time and Material 4.2. All fees are in US Dollars. 4.3. These additional services, included in this Addendum 1.0, and unless otherwise stated herein to the contrary, will adhere to the terms listed in the Service Level Agreement. 4.4. The monthly fee is in addition to the current billing. 4.5. Client shall be liable for and shall pay any state or local tax, fee, charge, or surcharge payable for services that are subject to such imposition . 4.6. Technical support provided by Quest that falls outside of the noted included service(s) shall be billed by Quest on a time and materials basis pursuant to the following rate schedule . 4.6.1. Technical Support Rates Remote (Quest NOC) Support (billed in 15 -minute increments) Cable Plant at Quest Data Center $88 per hr. Desktop/Printer $90 per hr. Project Coordinator $98 per hr. Video Surveillance, Access Control $110 per hr. Audio/Video, Video Conferencing $110 per hr. Router, Switch, Server, or Storage $195 per hr. Program or Project Manager $155 per hr. SQL, .NET, SharePoint $225 per hr. VoIP, Firewall, Security, Mobility, VMware, or Citrix $225 per hr. DevOps/SSO/Orchestration Engineer $240 per hr. Security Incident Emergency Response Resource $275 per hr. DocuSign Envelope ID: 4C958C94-4202-4ED1-A882-61DD90B28016DocuSign Envelope ID: 75B45EE8-5ED1-48BC-8B23-2B498E6014F0 City Of Menifee Addendum 1.0 7/9/21 Quest © 2021. Quest®, , and How can we help?® are registered trademarks of Quest Media & Supplies, Inc. All Rights Reserved. CONFIDENTIAL Page 3 On-Site Scheduled Support (4 hr. min, scheduled 24 hrs. in advance) Data Cabling $95 per hr. Desktop/Printer $95 per hr. Project Coordinator $125 per hr. Video Surveillance, Access Control $125 per hr. Audio/Video, Video Conferencing $125 per hr. Router, Switch, Server, or Storage $210 per hr. Program or Project Manager $175 per hr. SQL, .NET, SharePoint $240 per hr. VoIP, Firewall, Security, Mobility, VMware, or Citrix $240 per hr. DevOps/SSO/Orchestration Engineer $275 per hr. Security Incident Emergency Response Resource $275 per hr. After Hours Technical Support (4 hr. min, less than 24 hr. notice and/or after hrs./weekends) Data Cabling $110 per hr. Desktop/Printer $130 per hr. Video Surveillance, Access Control $150 per hr. Audio/Video, Video Conferencing $175 per hr. Router, Switch, Server, or Storage $250 per hr. SQL, .NET, SharePoint $275 per hr. VoIP, Firewall, Security, Mobility, VMware, or Citrix $275 per hr. DevOps/SSO/Orchestration Engineer $295 per hr. 4.6.2. Emergency Incident Threat Response Services - billed per hour with minimum amounts determined at time of incident: 4.6.2.1. Immediate response to threat 4.6.2.2. Assess your security posture against the threat 4.6.2.3. Determine the level of effort required to protect Client assets 4.6.2.4. Work to prevent, detect, and respond to incidents 4.6.2.5. Identify and mitigate complex security vulnerability 4.6.2.6. Provide risk analyses and recommendations for threat eradication 4.6.2.7. Provide forensic analysis to determine extract threat vector 4.7. Rates listed above exclude Professional Service engagement(s) and/or project(s) and are subject to rates listed in any separate engagement documents. Please contact the Quest account manager, technical consultant, or service manager for engineering rates that may fall outside of listed engineering services. DocuSign Envelope ID: 4C958C94-4202-4ED1-A882-61DD90B28016DocuSign Envelope ID: 75B45EE8-5ED1-48BC-8B23-2B498E6014F0 City Of Menifee Addendum 1.0 7/9/21 Quest © 2021. Quest®, , and How can we help?® are registered trademarks of Quest Media & Supplies, Inc. All Rights Reserved. CONFIDENTIAL Page 4 4.8. Quest reserves the right to adjust technical support rates. QUEST Signature: __________________________ Name: ______________________________ Title: _______________________________ Date: _______________________________ CITY OF MENIFEE Signature: ____________________________ Name: Armando G. Villa_______________ Title: __City Manager________________ Date:_____________________________ Attest: Signature:___________________________ Name: Sarah A. Manwaring_____________ Title: City Clerk_______________________ Date: _______________________________ Approved as to Form: Signature:____________________________ Name: Jeffrey T. Melching______________ Title: City Attorney____________________ Date: _______________________________ DocuSign Envelope ID: 4C958C94-4202-4ED1-A882-61DD90B28016 1/13/2022 Ryan O’Keeffe Director, Service Management DocuSign Envelope ID: 75B45EE8-5ED1-48BC-8B23-2B498E6014F0 1/17/2022 1/20/2022 1/20/2022